Reed Jeep Chrysler Dodge Ram

I'be only recently purchased a jeep on the east coast & I moved to overland park 1 year ago. Not knowing where to bring my jeep when it was in need of servicing (for a specific problem), I decided upon & I moved to overland park 1 year ago. Not knowing where to bring my jeep when it was in need of servicing (for a specific problem), I decided upon the local jeep dealership....... huge mistake. After speaking with a service rep at the dealership, and explaining exactly what the problem was with my vehicle, The dealership made me wait 7 days for an appointment. After the `7 day waiting period, I dropped my jeep off at 8 am on a saturday. it took me more than 20 minutes to check my vehicle in, After waiting 20 minutes, I was told that I needed to retrieve my jeep (which was no more than 30feet groom the garage door), and bring it to the garage door. This confused me. I asked the rep to please call me when the problem was determined, and let me know what the cost would be. The dealerships Saturday hours were posted and said they closed at 4pm on Saturday. At 3pm, I still had no call from the dealership. I called them. 25 minutes and 3 times on hold, where each tim I was taken off hold I gave my name and vehicle and why I was calling. After the 3rd time I spoke with someone, I was disconnected. I called again. This time I only spoke to 2 people over the course of about 12 minutes. Finally, I was told that they had no time to look at my vehicle that day. Really????? When I asked if they at least fixed my tail-light (that was out) I was told yes. After picking up the vehicle, I realized the tail light worked, but now the blinker on the same side was not working. Really???? Also, one of the 2 screws that hold the back tail light price onto the vehicle was missing. Great job! The next day I needed to make a trip to Lawrence, Kansas. My jeep broke down during that trip and I needed to have it towed home. I will NEVER USE THIS DEALERSHIP AGAIN FOR ANY REASON. NEVER. I was treated poorly, my vehicle was never even looked at over an 8 hour period, and customer service reps were rude. More

I can buy anywhere but Terry and the dealership are exceptional! Terry has superior knowledge of Jeeps and Joe did a great job of explaining the financing without pressuring us. We've had a 10 year re exceptional! Terry has superior knowledge of Jeeps and Joe did a great job of explaining the financing without pressuring us. We've had a 10 year relationship with Terry and he is buy far the best salesman because he doesn't pressure you but steers you towards the best vehicle for your needs. His knowledge of his inventory is outstanding and he is just the nicest guy you could ever want to deal with! I send all of my friends to Terry because I know they will be treated well and the dealership will back him up with excellent service and good prices. It's a package deal that can't be beat! And no, he's not a relative:) Just great people all around. And now that we've moved farther away, it's still worth the drive. More

I have delivered new vehicles to this dealership for many years and have always been treated well. Therefore. when I decided to purchase a new vehicle I felt comfortable purchasing my pickup here even though years and have always been treated well. Therefore. when I decided to purchase a new vehicle I felt comfortable purchasing my pickup here even though I live in Missouri, 250 miles away. TJ Roberts Mike Sullivan and Vince Williams all were very pleasent and helpful and would recommend there services to anyone. I am very satisfied with experience here More

Very good experience. It was a no hassle purchase front to back. I would recommend the dealership to anyone who ask me about my new vehicle. to back. I would recommend the dealership to anyone who ask me about my new vehicle. More

The reason I brought my jeep in was to get an oil change, general inspection, and to get the sky slider wind deflector installed on my 08 Jeep Liberty. First of all I made an appointment at 8:00 am. I figure general inspection, and to get the sky slider wind deflector installed on my 08 Jeep Liberty. First of all I made an appointment at 8:00 am. I figured that by making an appointment my car would start getting worked on at 8. He asked if I was staying or dropping it off. I told him I would just drop it off, however I needed it done early afternoon. He said it would be no later then 2. I called around 1:30 to see where it was at and he let me know that they did not have the right wind deflector, but they would get it and have everything done around 3:30. He let me know that I needed to change my spark plugs every 30,000 miles so I added that in as well. I show up around 3:30 and my car is still not finished. It is finally done at 3:50. Then he lets's me know that they were not able to install the wind deflector because they did not have it in and that it would take an extra week just to get it in. So basically it took 9 hours to get my oil changed and to change my spark plugs when I made an appointment for 8 am. I then looked at my receipt and it shows that the Spark Plugs cost $24.00. I know that labor is not cheap, but $180.00 to change spark plugs seems to be a bit ridiculous. I don't understand why A. the right part was not ordered, B. Why they did not know that they did not have the right part until 1:30, and why it took 9 hours to complete an oil change when I made an appointment. Obviously they wait to do the cars that are dropped off until later. So, next time I might as well say I am staying and then leave anyways. I am completely frustrated now that I have to wait another week to receive the wind deflector. More

Terry was easy to work with and very knowledgeable about what he was selling. Thanks. Love my car and am looking forward to driving it for quite some time. what he was selling. Thanks. Love my car and am looking forward to driving it for quite some time. More

We came to this dealership looking for a vehicle I found online. Travis Jones was our salesman, he showed us exactly what I wanted, he wasn't pushy, nor did he try to show us more expensive vehicles. He was online. Travis Jones was our salesman, he showed us exactly what I wanted, he wasn't pushy, nor did he try to show us more expensive vehicles. He was very helpful and honest with us about the vehicle we wanted. The entire process took very little time. We were in with the old and out with the new in a couple of hours. I would recommend this dealership in the future, all of the staff was very pleasant and friendly. Had I known it could be this easy I wouldn't have waited eleven years to buy. More

Terry really is very knowledgeable about the products he sells. We usually trade a car after three years time and we already owned a Chrysler Town and Country and have been very satisfied with the car, but sells. We usually trade a car after three years time and we already owned a Chrysler Town and Country and have been very satisfied with the car, but not the dealer where we had purchased it. We ended up contacting OP and Terry. He was courteous, friendly, and answered all of our questions and more. He bent over backwards to make the buying of a new car a pleasant experience. When we decide to buy another Chrysler, we most definitely will contact Terry. We had already used the service department a couple of times and they are also top notch. Great place to buy a car. Thanks! More

I bought cars from Terry before. He is always professional, courteous, knowledgeable and delivers a fair price. There's no pressure to make a quick buying decision. I know I will buy from him aga professional, courteous, knowledgeable and delivers a fair price. There's no pressure to make a quick buying decision. I know I will buy from him again. More

Drove from Edmond Ok and had a great experience. Gary Hayes was an excellent sales person to work with. Not high pressure, just answered my question let me decide. The car was not has advertised but they Hayes was an excellent sales person to work with. Not high pressure, just answered my question let me decide. The car was not has advertised but they made it right. Josh Cecil take care of that. I was working with a different finance person at first but Vince Williams took over and did a great job. More