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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,799 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,799 reviews
November 17, 2020
As we get closer to the end of the year, and I think about what has gone right in 2020, one of the few things that really stands out, was my experience buying a new Gladiator at Reed Jeep from Jessica S about what has gone right in 2020, one of the few things that really stands out, was my experience buying a new Gladiator at Reed Jeep from Jessica Sanchez in May of 2020. I am nearing retirement age, and have purchased many cars, This experience had to be the best, the easiest, and most stress free. Mark More
by Mark
Employees Worked With
September 28, 2020
I met Jessica Sanchez a few months ago when I started shopping for a new SUV. She was helpful, respectful and informed. A couple weeks ago, when I finally got serious about a Jeep, I stopped in to see Je shopping for a new SUV. She was helpful, respectful and informed. A couple weeks ago, when I finally got serious about a Jeep, I stopped in to see Jessica - once again, she was helpful, respectful and knew her stuff - you also could tell she was very committed to making sure we had the information and test-driving experiences we needed to make an informed decision. We couldn't be more happy with our Grand Cherokee and the experience with Jessica and Reed Jeep. More
by Carol
Employees Worked With
September 27, 2020
Jessica was awesome! It was a no pressure sales approach, everything was handled so quickly, and they made me feel right at home. I would definitely recommend anyone go here! everything was handled so quickly, and they made me feel right at home. I would definitely recommend anyone go here! More
by mitchelltalley03
September 25, 2020
I recommend this dealership is the best place for buy a car also the stuff Jessica is the best service & kindness with my family.Thank you for your service car also the stuff Jessica is the best service & kindness with my family.Thank you for your service More
by Kee Ling
Employees Worked With
September 19, 2020
Jessica Sanchez is a very knowledgeable, professional, attentive, and friendly salesperson! Truly a pleasure to work with. After working with her and other Reed JCDR staff, I believe we have found our car attentive, and friendly salesperson! Truly a pleasure to work with. After working with her and other Reed JCDR staff, I believe we have found our car dealer in the Kansas City area! More
by Santos
September 19, 2020
Great car buying experience! Very professional! Understood what I was looking for, showed me what models were available and didn't try to talk me into a different model or options! Understood what I was looking for, showed me what models were available and didn't try to talk me into a different model or options! More
by jim
Employees Worked With
September 14, 2020
I had such a great experience buying my new/used 2015 Chevy Colorado. Chris made sure all my questions, concerns, and issues were taken care of in a timely manner! Chevy Colorado. Chris made sure all my questions, concerns, and issues were taken care of in a timely manner! More
by Hanna S.
September 12, 2020
Bought a ram pro city. Sales person Jessica Sanchez was out of this world. Very polite, caring, friendly with no pressure at all. She is 10 star out of 5. Sales assistant Shelly Haware was a pleasure t out of this world. Very polite, caring, friendly with no pressure at all. She is 10 star out of 5. Sales assistant Shelly Haware was a pleasure to talk to. Even her e nmails were awesome. We need more people like that in sales More
by Nakhtar56
August 17, 2020
Chris was great to work with as I went back and forth on what Jeep to get. He was patient with me even with the sweltering heat and while we were wearing face coverings. He is very knowledgeable and low k what Jeep to get. He was patient with me even with the sweltering heat and while we were wearing face coverings. He is very knowledgeable and low key. All-around excellent experience working with him. More
by keljo
Employees Worked With
August 11, 2020
Impressed with their professionalism My wife and i just purchased a 2020 RAM 1500 truck from this dealer. We had a wonderful experience. Alec Rose (salesman) was very cordial, no pressure My wife and i just purchased a 2020 RAM 1500 truck from this dealer. We had a wonderful experience. Alec Rose (salesman) was very cordial, no pressure and helped make the experience very pleasant. Ivan McGary(Finance guy) was of the same disposition. We thoroughly enjoyed chatting with the staff and even the General Manager. Highly recommend purchasing a vehicle from this family owned dealership. They operate a very honest, reputable business. More
by casurveyor
