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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,799 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,799 reviews
November 22, 2024
Bought a used Jeep from them. We live in Missouri so the car needed a MO inspection. The car did not pass inspection, which seemed a bit odd. Called sales guy and as expected h We live in Missouri so the car needed a MO inspection. The car did not pass inspection, which seemed a bit odd. Called sales guy and as expected he said bring it in to service “they’ll take care of you”. Sat there for 3 hours - they fixed nothing but diagnosed the issue and offered to order parts and fix for another $3,500. I should point out that they made sure to mention that they waived the $200 diagnostic fee - as if they were doing me a favor. I did not accept their repair offer and after 5 or 6 back and forth trips from salesguy to ‘ask the manager’ - I got to meet the very pleasant and helpful General Manager. Boy, he’s a real gem. Basically, he didn’t have time to talk to me, nor did he give a rip about the situation. I would not suggest anyone consider doing business with this dealership. More
by JCurt99
Employees Worked With
October 31, 2024
Chris was very informative and very friendly to deal with. I would highly recommend him to all my friends and family. with. I would highly recommend him to all my friends and family. More
by bevpierce56
Employees Worked With
October 27, 2024
Great experience buying with Liz and Reed. Highly satisfied. I would recommend them. Thank you Highly satisfied. I would recommend them. Thank you More
by trentonswift
Employees Worked With
October 22, 2024
Liz was super helpful through the process and helped answer any questions we had during our car buying experience. answer any questions we had during our car buying experience. More
by Tylorjmcdonald
Employees Worked With
September 24, 2024
Liz is the best person to deal with! She got me everything I wanted out of my hellcat! Absolutely wonderful sales woman ever. She even helped me clean out my hellcat! I will only deal w She got me everything I wanted out of my hellcat! Absolutely wonderful sales woman ever. She even helped me clean out my hellcat! I will only deal with her from now on and send anyone I can her way! Thank you liz! More
by Dondonmendoza
Employees Worked With
September 05, 2024
I just bought a 3500 Ram from sales Michael Gilbreath this was the best experience I have had from a dealership I would recommend them to family and friends If you want kind, honest down to earth peopl this was the best experience I have had from a dealership I would recommend them to family and friends If you want kind, honest down to earth people that you can trust this is where Mopar folk should buy from More
by bel64
Employees Worked With
Michael Gilbreath
August 30, 2024
Found a vehicle online with auto trader and living 3. 5 hours from the dealership I sent my son over to check it out. He drove over Monday looked at the car but the tires on it were very bad so he asked i 5 hours from the dealership I sent my son over to check it out. He drove over Monday looked at the car but the tires on it were very bad so he asked if they could install tires on it before the purchase. He said the tires are acceptable for sale but my son asked to see what he could do. We waited Tuesday, Wednesday, & Thursday assuming they had already sold the vehicle but this morning how Friday received an email asking if we could come in today or tomorrow and if we would purchase if they installed tires. I replied I didn’t have time today or tomorrow and we would’ve purchased already if we had heard from them but we hadn’t. The response from them didn’t seem respectful and made me feel the blame for the missed communication but never received a call or email from them about the purchase. I responded kindly we are no longer interested in moving forward with the purchase and wish to no longer received communication from this dealership. I will search to make my purchase elsewhere. More
by Richardelstun67554
August 22, 2024
I have purchased a Wrangler from Chris Jones and he was so helpful, as well as thoughtful. During our conversation over emails, he answered to all my questions and whenever I needed extra explanation becau so helpful, as well as thoughtful. During our conversation over emails, he answered to all my questions and whenever I needed extra explanation because of my English, he explained to me so well. Even when I got there to see the car, he explained and showed me so much about the car so that I don't get lost when I drive back home. I am so grateful about this encounter not only the car, but also him helping me through all the process. More
by YOSHIEYANAGI
Employees Worked With
August 20, 2024
Chris Jones and Reed Jeep were fantastic. I travelled from Indianapolis to purchase a Jeep with Chris because he was the best of several different dealers that I consulted and I would happil I travelled from Indianapolis to purchase a Jeep with Chris because he was the best of several different dealers that I consulted and I would happily recommend them! More
by jason
Employees Worked With
May 31, 2024
Easy to work with, and our sales lady was very knowledgeable in regards to the vehicles knowledgeable in regards to the vehicles More
by adamjustason
