Reed Hyundai of Kansas City

I was early but it took 1 1/2 hours for an oil change with an appointment. Air pressure in tires were not done. What else was not done? with an appointment. Air pressure in tires were not done. What else was not done? More

I always get disrespectful/sly comments at this location. This is the second time it’s crazy. Must find a different location. This is the second time it’s crazy. Must find a different location. More

I have no complaints regarding the quality of your work. But recently customer service as been truly lousy. I was scheduled for service for the recall was checked in and told it would be about 2 hours becau But recently customer service as been truly lousy. I was scheduled for service for the recall was checked in and told it would be about 2 hours because they were running behind. 3 hours later I was told that the work could not be done because the computer was not updated. I was told I could get the car wash I didn't get the time before that only to be asked as I'm walking to my car after a 3 hour wait that if I still wanted my car washed they could do that for me. I declined and was told that I would be among the first to be called when the recall was updated. Well 2-3 weeks later I called to check regarding the recall because I was informed by a relative that they had gotten theirs done there a week ago. Sure enough I was given a time to come in and have it done. The customer's time is just as important to them as Reed Hyundai repair is to them. If I had come in 3 hours late my appointment would not have been honored. I purchased a service contract that supposedly included a car wash whenever I came in that I have yet to been able to use. I don't know if it's Covid or new employees but the customer service sucks! More

The work I had done was finished a lot more quickly than I anticipated and completely solved the problem I was having. I enjoy having Reed Hyundai as my service provider. I anticipated and completely solved the problem I was having. I enjoy having Reed Hyundai as my service provider. More

Joseph is very knowledgeable, informative, respectful and friendly. I was informed of required maintenance for my 2020 Tucson and Joseph explained it thoroughly. Highly recommend Reed Hyundai. friendly. I was informed of required maintenance for my 2020 Tucson and Joseph explained it thoroughly. Highly recommend Reed Hyundai. More

As always your service department is spot on. Joseph, Jordan etc! Kudos to the mechanic that works on my vehicle as well! See you in a couple of weeks Jordan etc! Kudos to the mechanic that works on my vehicle as well! See you in a couple of weeks More