Reed Hyundai of Kansas City

The customer service is extremely poor. I waited over 2 hours for a scheduled 7:00 oil change. Customer service personnel were unfriendly, didn’t greet me, no smiling, overall acted like I was an inconve hours for a scheduled 7:00 oil change. Customer service personnel were unfriendly, didn’t greet me, no smiling, overall acted like I was an inconvenience to them. Told me it was taking longer because of recall item but then said they didn’t fix it. Then said they were running behind, not sure how a 7:00 appt can run behind when it’s the first appointment of the day. then they tried to charge me when it was covered with the new car 30K coverage. At my request she looked it up and then agreed with me. Will not be recommending this location. Managers did call when I left poor review on line and did apologize so sounds like they are trying to fix the problem. Might need to hire new staff on customer service. More

Great service. Service advisor was helpful and car was washed and cleaned and ready to go in a timely fashion. washed and cleaned and ready to go in a timely fashion. More

Had appointment for an oil change and 2 other things. They did the 2 things but no oil change. The technician said it was my fault when I signed in. They did the 2 things but no oil change. The technician said it was my fault when I signed in. More

Got scheduled promptly, in and out for service in reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. More

They got me right in for my appointment. They work was done in a timely manner. Everyone was helpful. done in a timely manner. Everyone was helpful. More

Always get fast and friendly service at Reed Hyundai. Will return there for my next car purchase. Will return there for my next car purchase. More

Everyone was extremely friendly and polite. Great customer service and the service was quick and efficient customer service and the service was quick and efficient More