Reed Hyundai of Kansas City

The customer service was great, I appreciated the customer lounge while I waited for my service to be completed. customer lounge while I waited for my service to be completed. More

Setting up an appointment online was easy as was the check in. Everyone was courteous and I appreciated being able to get in first thing in the morning. check in. Everyone was courteous and I appreciated being able to get in first thing in the morning. More

The check via text was fantastic. It is great to be met immediately by a service representative the moment you drive in to the service dock. Replaced four ties and balanced in approximately 2 hrs. This i immediately by a service representative the moment you drive in to the service dock. Replaced four ties and balanced in approximately 2 hrs. This is prompt and great service. Was also told about a vehicle recall for my vehicle just received by the service department the same day and indicated this would also be fixed the same day but due to not having the part(s) on sight, I will be contacted once all parts are received. Can’t get any better than this. Also very comfortable waiting area. More

I received professional and prompt service. Reed was the only dealer that was able to offer the vehicle I was looking for and made trhe process simple and comfortable. only dealer that was able to offer the vehicle I was looking for and made trhe process simple and comfortable. More

Everyone was courteous and they got me in and out quickly. I will definitely not hesitate to go back quickly. I will definitely not hesitate to go back More

Great service. Felix and the rest of the staff took good care of my car and were very good at keeping me in the loop on the status of the vehical repair. care of my car and were very good at keeping me in the loop on the status of the vehical repair. More

I am very concerned that in all the years we’ve had our car I haven’t seen the same service advisor twice. The turnover there is out of control. When Blake told me about my car needing brake pads on the fr car I haven’t seen the same service advisor twice. The turnover there is out of control. When Blake told me about my car needing brake pads on the front, I wasn’t too surprised. What did bother me though, as he told me if I didn’t replace my brake pads now, there was risk of having an accident, especially this winter, due to ABS. I was in the car business for 25 years and I have never used scare tactics to sell a service. He also didn’t know costs accurately and the price kept changing as he was describing the repairs. He said he was trying to do the math in his head. We purchased the car there. We’ve never had it serviced any place else. We even bought our tires there so we have the free tire rotation as needed. It’s just discouraging that the service isn’t meeting expectations. There was one service advisor a couple years ago that I just absolutely thought was the best. But he was gone by the time I came back for my next service. More

Didn’t believe me when I told them what was wrong with my car, didn’t have a loaner ready when I told them I would need one (twice). Someone left marks and bent underneath my driver door when they lifted my car, didn’t have a loaner ready when I told them I would need one (twice). Someone left marks and bent underneath my driver door when they lifted my car up. Felix was great and kept in contact with me despite all this and tried to get my car back as quick as possible. More

They are always very nice and willing to accommodate any needs I might have had. needs I might have had. More