Reed Hyundai of Kansas City

Helped me find exactly what I wanted and was patient when I wanted to not rush in and make sure I had all options. Worked with me on trade in and cost. Overall would highly recommend this dealership and team I wanted to not rush in and make sure I had all options. Worked with me on trade in and cost. Overall would highly recommend this dealership and team. More

Very pleased. Will be a return customer. This is our second hyundai. The other one is an 09 model with low mileage. I like the roomy interior second hyundai. The other one is an 09 model with low mileage. I like the roomy interior More

Micah was prompt, responded to all our concerns in a clear fashion. He was very respectful as to our time and covid distancing. He was a wealth of information as to all the specifics of the different t clear fashion. He was very respectful as to our time and covid distancing. He was a wealth of information as to all the specifics of the different trim levels. More

I had a great experience. Kayla was helpful and had the answers to all my questions. I would recommend this dealership to anyone looking for a car. answers to all my questions. I would recommend this dealership to anyone looking for a car. More

Cassandra was very helpful and helped make for a very relaxing, no-pressure purchasing experience. She showed me everything that I asked her to and set me up for convenient test drives of the models I wa relaxing, no-pressure purchasing experience. She showed me everything that I asked her to and set me up for convenient test drives of the models I was interested in. She is also very thorough in explaining the differences and features of each car and model. Morgan was very helpful and friendly also. More

Joseph kept me informed about everything going on with my oil change. He checked to see if I wanted a car wash which I did. That was a nice bonus. He helped me pair my new phone with the car before I left. H oil change. He checked to see if I wanted a car wash which I did. That was a nice bonus. He helped me pair my new phone with the car before I left. He was very helpful and pleasant. More

Service was good but major disconnect between the call center that set up my appt and the service center! First they didn't update my address in both systems and sent the delivery guy to the wrong house t center that set up my appt and the service center! First they didn't update my address in both systems and sent the delivery guy to the wrong house twice. Then the service agreement somehow said all services declined. More

I would offer as a selling suggestion to the sales rep (which we did at the time of vehicle pickup) to include both parties who are looking. My wife was left off of the initial paperwork for the title. We (which we did at the time of vehicle pickup) to include both parties who are looking. My wife was left off of the initial paperwork for the title. We had to wait to get that fixed. All told, we spent way too many hours waiting on Finance to complete the transaction before us. To the point we had to leave for a 5PM appointment after being there since noon and come back on the following Monday at 8:30. And then it was still another 2.5 hours to complete the process. More

Service was fast , the gentleman that served me was very helpful and nice ! I would definitely recommend him to friends and family, excellent customer service helpful and nice ! I would definitely recommend him to friends and family, excellent customer service More

I've been here multiple times in the past and did not have good experiences so I've been avoiding it. However, this time our car had an airbag light come on and it was under warranty so I had to go to a have good experiences so I've been avoiding it. However, this time our car had an airbag light come on and it was under warranty so I had to go to a dealership. I tried McCarthy, but they were too busy so I was forced to come here again. I had hoped maybe enough time had passed so I would have a good experience. I did not. Everyone there was very helpful and nice, that is not the issue. The problem is that we dropped it off for an appointment set at 11am on Thursday. I was told my car would be ready sometime on Friday. By 5pm I hadn't heard so I called. Got disconnected, called back. Have to transfer, hold etc...finally get someone on the phone that could answer my question and they said the part hadn't arrived so it wouldn't be ready until tomorrow now. Ok fine. They said it would be ready between 12-1pm on Saturday. By the end of business Saturday they had not called me for an update. We did not NEED the car (luckily) so I let it slide, knowing they would be closed on Sunday. On Monday I had to CALL THEM to see if my car was ready. No one called me. They were doing a warranty repair and a recall so we didn't owe them a dime. I think that is why they did not put any priority on informing me of what was going on. More