Reed Hyundai of Kansas City

This was my first time getting maintenance at Reed. I was given a 1 hour estimate for work upon checking in. (Oil change & tire rotation.) After about 2.3 hours, I walked to the counter and was told about a given a 1 hour estimate for work upon checking in. (Oil change & tire rotation.) After about 2.3 hours, I walked to the counter and was told about a recall which they were finishing up. That's fine, but I would have liked to have an accurate initial estimate or notification about additional work. I tried to check in via the text line, but received no reply after 20 minutes so I went to the counter. Service employees were standing at the counter, but when I asked for help, they said they didn't know what was going on and I'd have to wait until someone else returned. They left. I met Felix about a minute later. Felix was very helpful and sent me on my errand with Art, who was kind and interesting. I suppose my two points of frustration were with communication and clarity about which employees were there to help customers and which weren't. More

Joseph in Service, Micah in Sales and the Detail Guy all did an Excellent Job on Wednesday. They were friendly, courtious, and did a great job. did an Excellent Job on Wednesday. They were friendly, courtious, and did a great job. More

Every time I bring my car for service something gets forgotten or just ignored!! Every time!! The concierge‘s service Michael not even be there you reserve a car they call you up tell you sorry we don forgotten or just ignored!! Every time!! The concierge‘s service Michael not even be there you reserve a car they call you up tell you sorry we don’t have one for that day I’m just done to take it to some other dealer for service and from now on I’ve tried talking to management about it he just goes on deaf ears it seems like so I guess that’s it.The service riders were more interested in the TV and just ignored us then they were worried about the service. More

We had an awesome experience purchasing a Santa Fe Sport for my fiance. Tony, Kelly, and Shane really went above and beyond to exceed expectations. for my fiance. Tony, Kelly, and Shane really went above and beyond to exceed expectations. More

Morgan helped me right away find the right car! She answered all my questions and made buying my first car a smooth and easy process!! She was awesome and very easy to talk to! answered all my questions and made buying my first car a smooth and easy process!! She was awesome and very easy to talk to! More

Manny was such a dream to work with. Honestly this was probably my best service experience at Hyundai thus far. He was just genuine, caring and professional - a winning combination! Also, Art who just w probably my best service experience at Hyundai thus far. He was just genuine, caring and professional - a winning combination! Also, Art who just went out of his way and/or above and beyond made sure I got my car the second I walked back into service - he wasn't even the service guide I was working with. He also washed my car - it was just really exquisite service. And, Gilbert is always friendly, professional and reliable. Outstanding service experience!! More

Good service and nice people! Had an issue with the invoice and helped me over the phone! Will continue going here to service my car. invoice and helped me over the phone! Will continue going here to service my car. More

My wife and I have been buying cars from Shawnee Mission Hyundai for a long time and always had excellent service, good prices, and the little extra effort that made them great. The service, pricing, and ex Hyundai for a long time and always had excellent service, good prices, and the little extra effort that made them great. The service, pricing, and extra effort we expected from them was actually even a step up. Everyone in the staff are terrific. The new management evidently appreciated the big shoes they would have to fill and made it happen. Micah, our salesman was very knowledgeable, helpful, and really made my wife feel comfortable with all of the features of her new car and every aspect of the sales process as it progressed. I will definitely be buying more cars from them. Thank you for a job very well done! More

Great job! Always no pressure! A lot of places pressure you in to getting service. Reed tells you what needs to be done but it’s up to you on if you want the service done. you in to getting service. Reed tells you what needs to be done but it’s up to you on if you want the service done. More

Friendly Folks...Thanks Felix.So far the Needed Repairs Friendly Folks...Thanks Felix. So far the Needed Repairs and Normal Required Services were Done well and All is Good ! Very much Appreciated, Thank Friendly Folks...Thanks Felix. So far the Needed Repairs and Normal Required Services were Done well and All is Good ! Very much Appreciated, Thank You More