Reed Hyundai of Kansas City

I had my 7500 mile maintenance. I was in and out in 45 minutes. Great! Happy to leave a review but saying a minimum of 25?words is annoying. minutes. Great! Happy to leave a review but saying a minimum of 25?words is annoying. More

I was in and out fairly quickly and they took good care of the vehicle. So it was over all a good experience. Thank you of the vehicle. So it was over all a good experience. Thank you More

You asked for this Reed Hyundai, so here you go. I’d like to recommend to you that you forward my reply to either the service department management or the head of service at Reed Hyundai. First, a brief re to recommend to you that you forward my reply to either the service department management or the head of service at Reed Hyundai. First, a brief recap of my Hyundai ownership experience. My 2016 Veloster, purchased used in Nebraska. Discovered a overheating issue 10 days into ownership. Had warranty work done by the service department at Reed Hyundai. The service was the replacement of a radiator fan wiring harness. When I picked up my Veloster after that work, my stereo did not work ( no sound ). I scheduled another appointment. Your service department charged 120$ to look at and I mean only look at the radio. Yes, the tech saw that aftermarket stereo wiring had been done, which voids factory warranty. But the recommendations was a 1100$ factory amp replacement. I declined. Three days later, while driving the Veloster, I hit a bump on the highway and. Poof, the radio works! This really upset me. I call your service department. A male answered the phone and I came unglued about the problem with my car. For that I’m sorry Jamal. I was angry that after a “ electrical issue” my car had a new electrical issue. And the solution to my complaint was “schedule another appointment”. So at this point I took the issue on myself. After a quick google/YouTube search, I found the issues. Eight poorly connected grounds for the electrical systems of this Hyundai. So last night I spent two hours removing bolts, cleaning connecting contacts and reconnecting cables. When done, it’s not 100% but if we slam the hood or hit a pot whole, the radio turns off/on. Again no problems prior to the electrical work done at Reed. Shame on you! For 120$ service fee someone could of told me, “ we can’t fix it due to the aftermarket wiring, but we know ( because you do I’ve looked at the service bulletins ) Hyundai cars are assembled with poor ground connections. If you clean them up and sand of the paint. All the electrical systems work way better”. I not impressed with your department. I’m extremely versed in dealer service departments . My oldest son is a ASE certified mechanic for a local Ford dealer. I don’t appreciate my treatment. Your department did electrical work on my Veloster and caused another electrical problem that you wouldn’t fix. Thank you for your time on this matter. I still believe that I should be refunded my 120$ service charge. Due to your lack of identifying that your tech caused a problem post electrical work. More

Had a question about chipping paint on wheels. Still waiting to hear back from service department 10 days later At least should let the customer know it takes that long to find out. I thought it would waiting to hear back from service department 10 days later At least should let the customer know it takes that long to find out. I thought it would be only a couple of days at most More

Isaiah was very thoughtful, courteous and helpful. He explained all the new features of the car with great patience. He was very knowledgeable of the vehicle. What I appreciated most was that he did not explained all the new features of the car with great patience. He was very knowledgeable of the vehicle. What I appreciated most was that he did not pressure us but helped us find the car we really wanted. More

When arriving at the dealership a greeter wad there the the service rep took me inside and asked if I was going to wait? It only took an hour and a half, then I was on my home. No pressure, and nice people the service rep took me inside and asked if I was going to wait? It only took an hour and a half, then I was on my home. No pressure, and nice people there. More

Art was welcoming when I arrived. Felix was helpful and attentive when I picked up my car. Gilbert was nice when he gave me a shuttle to and from work. I was given peace of mind that my car is under warran attentive when I picked up my car. Gilbert was nice when he gave me a shuttle to and from work. I was given peace of mind that my car is under warranty for what I brought it in for to be checked and it will be covered if the issue changes or gets worse. More

Joseph explained everything over the phone with me what the techline technician said and how my car will be covered since it's under warranty if the issue gets worse. He was attentive and communicative wit the techline technician said and how my car will be covered since it's under warranty if the issue gets worse. He was attentive and communicative with me during my time at the dealership Monday and Tuesday. More

Isaiah was excellent in every way. Thoroughly answered and explained every question, helped me weigh all options, and saw to every detail. No cliched or stereotypical "Salesman." Painlessl experience and and explained every question, helped me weigh all options, and saw to every detail. No cliched or stereotypical "Salesman." Painlessl experience and a good deal of fun. More

Helpful customer reps, and very friendly. Indivduals . Very Spacious area to wait while your vehicle is being worked on. Customer service personnel keeps you informed on the progress of your vehicle. Very Spacious area to wait while your vehicle is being worked on. Customer service personnel keeps you informed on the progress of your vehicle. More