Reed Hyundai of Kansas City

Tracy was very helpful. Although we weren't totally satisfied with the price, we were very happy with Tracy and her customer service. She was very understanding, helpful,and allowed us to take all the satisfied with the price, we were very happy with Tracy and her customer service. She was very understanding, helpful,and allowed us to take all the time we needed to make our decision. What a nice change from the usual high pressure sales tactics we had dealt with before that day! Thanks, Tracy. You deserve a raise! :) More

This has been the best car purchasing experience for my husband and myself ever!! Scott and Michael took care of us, and went the extra mile to go WAY ABOVE AND BEYOND what one generally expects out of a c husband and myself ever!! Scott and Michael took care of us, and went the extra mile to go WAY ABOVE AND BEYOND what one generally expects out of a car dealer sales rep(s). From the moment we arrived at the dealership they took care of us, they made us feel that we weren't just another "customer", but someone special. They gave us a loaner car and would give us calls to keep us updated on the status of our car, as the dealership was out of stock of that model. So to whomever gets this review -- please let everyone know at Hyundai that Scott and Michael are the BEST!! Thanks!! Melody and M. Scott Schroeder More

We were inpressed with the car at the 2011 Auto Show in KC. Went to the closest dealership they were just closing we were rude to Dion and he was professional about the situation. We came back the next day KC. Went to the closest dealership they were just closing we were rude to Dion and he was professional about the situation. We came back the next day he greeted us with a smile and was very helpful. Michael was our finance person. He was considerate and polite. More

The customer service that I recieved from everyone especailly Scott was GREAT. It was above and beyond what I expected. Everyone greeted me when I walked in the car dealership. Also everyone treated m especailly Scott was GREAT. It was above and beyond what I expected. Everyone greeted me when I walked in the car dealership. Also everyone treated me like a person instead of just dollar signs which I experienced at other car dealerships. I'm very happy about the service I recieved and I would recommend this dealership to anyone. Thanks More

When General Sales Manager Criss Castle told my wife and When General Sales Manager Criss Castle told my wife and I that we would not find a lower price at another dealership, I was skeptical. We were When General Sales Manager Criss Castle told my wife and I that we would not find a lower price at another dealership, I was skeptical. We were impressed with her offer to sell us the car we wanted and to even deliver it to us, if necessary. With the intent to compare and return, we went to another Hyundai dealer who had the car we desired. They appraised our trade and set a price in front of us. When we saw their offer we were ready to buy because it was a very good deal and I honestly didn't think it could be any lower. Going back to Shawnee Mission Hyundai, they appraised our trade and gave us a written statement on what they could sell this exact same car to us for. After filtering through some variables I realized that, technically, Criss had come in five dollars under the other dealer! We felt really comfortable that Criss was sincerely doing her best, to not pad her pocket, but to help us. Uncommon to feel like someone at Criss Castles level is genuinely on your side. With this knowledge, we decided to buy our, maturing baby boomer, dream car. A 2011 Venetian Red Hyundai Sonata 2.0T with some nice amenities. We have bought many vehicles over the course of our 22 years of marriage, but have never drove away feeling as good as we did here. Carolina and Brett were helpful beyond expectation. Everyone, from top to bottom, was respectful and friendly even finance impressed us. We would trust this staff to sell a car to any of our five kids and that says volumes of our impression of Criss and company! More

Great service. Tim and others were friendly and gave a great price for the new Sonata and trade-in value for our old car. Service was faster than expected. The entire team worked hard to get everything great price for the new Sonata and trade-in value for our old car. Service was faster than expected. The entire team worked hard to get everything we needed. Buying a car has never been a good experience for us...however, this time was very pleasant. Would recommended Tim and this dealership to others. More

My salesperson was Tracy Bean...she was very friendly and personable...The one area where she truly stood out, was the "honesty and completing what she said she would do"! Truly she is an asset to the compan personable...The one area where she truly stood out, was the "honesty and completing what she said she would do"! Truly she is an asset to the company that she works for! I would recommend her and her company if one was interested in receiving some good old fashion honesty and a fairly good deal on a used auto. More

Service was fine and they located my car quicker than another dealer. Everything was handled well.I travelled across state to acquire this vehicle because noe local dealer seemed to be able to get one. a another dealer. Everything was handled well.I travelled across state to acquire this vehicle because noe local dealer seemed to be able to get one. all paper work was smooth and efficiently handled, I have only positive reaction. More

Overall a good dealer to work with. My only complaint would be that I had to pry detailed sales and lease cost information (sales price, residual, fees in and fees out) out of the sales staff. That is would be that I had to pry detailed sales and lease cost information (sales price, residual, fees in and fees out) out of the sales staff. That is not a new experience by any means, but I wish the industry would be a little more forthcoming. More

We purchased this vehicle using the A-Plan offered by Hyundai and financed with a pre-approval from our credit union. The sales associate and sales manager were very helpful in securing the car we wanted Hyundai and financed with a pre-approval from our credit union. The sales associate and sales manager were very helpful in securing the car we wanted from another dealer in a timely fashion. The car was ready for us when on the day of our purchase and every one involved made the experience pleasant. More