Reed Hyundai of Kansas City

Service department was easy to work with and kept me informed on the status of my vehicle. Easy check in/checkout process. Will use again if needed. informed on the status of my vehicle. Easy check in/checkout process. Will use again if needed. More

Very disappointed... I was sent several emails from informing me thata my car needing to be serviced for a tune up, factory recall and oil change... i also added a a/c recharge as well.. The appointmen informing me thata my car needing to be serviced for a tune up, factory recall and oil change... i also added a a/c recharge as well.. The appointment was scheduled a little over a week in advance. Only to arrive and be told that only an oil chage and recall could be done... my time is valuable and Reed Hyundai didnt acknowledge this... im currently looking to trade this vehicle or find another dealership to service it... More

The crew was friendly & professional that I met & that were going to look at my vehicle. I was told it would be about an hour before they could get to my vehicle. A bit of a nuisance, but not a huge d were going to look at my vehicle. I was told it would be about an hour before they could get to my vehicle. A bit of a nuisance, but not a huge deal. i just went to look at the current vehicle inventory. I got done looking at cars & went to sit in the waiting area. After sitting there for 20 minutes of more, I got up to go ask for an ETA for my car to be ready. They saw me coming & let me know the vehicle was ready. I have no idea how long it had been ready or how long I would’ve been left to sit there. Seems like they should’ve called or texted me to let me know my vehicle was done. Or make an announcement for me to return to the service department? Lastly... on my feedback sheet, there was a box checked that a fluid level was a concern but there was no indication which fluid it was. Kind of defeats the purpose. More

My concern was that the oil change took almost 2 hours. There were 3 other customers come in after me and those 3 left before me. There were 3 other customers come in after me and those 3 left before me. More

Professional, courteous, likable, knowledgeable, and for me maybe most important did not exhibit any high sales pressure. Also did a good job of listening and trying to understand what our needs were. me maybe most important did not exhibit any high sales pressure. Also did a good job of listening and trying to understand what our needs were. More

Service was slow, inattentive and unsatisfactory. They weren't busy and my appointment was routine and scheduled but took twice as long as quoted. The no frills waiting area and little to no communicati weren't busy and my appointment was routine and scheduled but took twice as long as quoted. The no frills waiting area and little to no communication was not what I was expecting. I am now wishing I hadn't purchased the service agreement. I was keenly disappointed in the Customer Service and overall experience with my first service visit on my new car. Missing my Toyota service experience. More

Words can’t describe the happiness I feel at Reed Hyundia! Jordan is the best and so are the mechanics that work on my vehicle. I felt the same when I purchased my Buick from Reed Buick in the Northl Hyundia! Jordan is the best and so are the mechanics that work on my vehicle. I felt the same when I purchased my Buick from Reed Buick in the Northland. Matter of fact, Mike still sends me a Birthday Card. See you in 3 weeks! 😂 More

My wife & I each brought our 2 Hyundai cars in for Oil Changes at the same time. Everything went well. The advisor Joseph was very accommodating to us. We enjoyed sitting in the Wait Room chatting while t Changes at the same time. Everything went well. The advisor Joseph was very accommodating to us. We enjoyed sitting in the Wait Room chatting while the work was done. I've been coming here several years, since I bought my new Sonata here, and have always thought we rcvd the expert care we needed on our cars. We've enjoyed our Accent & Sonata very much. More

I brought in my new vehicle in the morning and left it with them since I knew the problem might be difficult to diagnose. They were unable to diagnose the problem that day, but did NOT call to update me n with them since I knew the problem might be difficult to diagnose. They were unable to diagnose the problem that day, but did NOT call to update me nor to tell me they would like to keep it and try again the next day. I called an hour before closing and was told the service advisor and the assigned technician were gone for the day. Got a prompt callback the next morning saying they'd continue to try to duplicate the problem. I heard nothing more until I called at 3pm, at which time they advised they were unable to duplicate the problem, and without doing so they would not take any other steps to diagnose the issue, which I had described in detail when I brought it in. They said they'd continue to try if I cared to leave it with them longer. On Friday of Memorial Day weekend, really? I thought not and proceeded to go pick it up. Needless to say I'm very disappointed with my first service visit. More

Brought car in for scheduled service and to check battery, they said battery was ok and all I needed was oil change. Battery died overnight 3 of next 5 nights. I brought it back and they said it need battery, they said battery was ok and all I needed was oil change. Battery died overnight 3 of next 5 nights. I brought it back and they said it needed new battery and a full tuneup. So they obviously missed both the battery and the tuneup the first time causing me unneccesssary time and trouble! More