Reed Hyundai of Kansas City

I took my car in for service. Went to waiting room. Nice clean area with coffee. They serviced my car in a very timely manner while we waited. Had a glitch in the computer but they attended to it. Seems may clean area with coffee. They serviced my car in a very timely manner while we waited. Had a glitch in the computer but they attended to it. Seems maybe we had some bugs (literally dead bugs) on the sensors. We drive this care almost exclusively on the highway. Cleaned them off at home and no more problems. More

Reed Hyundai was prompt and professional in regards to the service work they performed for me. My Hyundai equus is not serviced by most dealerships as they have stopped selling it in the US since 2016 an the service work they performed for me. My Hyundai equus is not serviced by most dealerships as they have stopped selling it in the US since 2016 and I am glad they continue to work on them. More

I brought my car in on Thursday for them to check out items that was wrong with it and I did not receive a call until Tuesday about what was wrong with it and they said it was going to have to keep it se items that was wrong with it and I did not receive a call until Tuesday about what was wrong with it and they said it was going to have to keep it several more days before the parts came in for them to repair it and I asked him could I pick it up and bring it back the next day and they did allow me to pick my car up and keep her for a day. They gave me the initial problem on my car and they called back and said that it was something else and I said OK and they gave me a price so when I return my car for repairs the next day they kept it until Friday and the price that was quoted to me was not the price I had to pay but I paid it anyway because I need in my car and then they could not find my car or my keys and I had to wait roughly 20 minutes before they found my car More

I waited two hours for a pre-scheduled oil change with no communication in the meantime. Really an unacceptable amount of time when I can pay half the cost and be done in 15 minutes at a Jiffy Lube down the communication in the meantime. Really an unacceptable amount of time when I can pay half the cost and be done in 15 minutes at a Jiffy Lube down the road. More

Took entirely too long and I asked the man for what I usually got oil wise. He changed it to synthetic which cost more. On top of that he seemed to be working everyone at once so whenever I asked a quest usually got oil wise. He changed it to synthetic which cost more. On top of that he seemed to be working everyone at once so whenever I asked a question he continuously got distracted and moved super slow. What normally takes me 1 hour had me there for 3! More

Sat inside my car upon check in then went inside & greeter asked name but didn’t check what was to be done. & said it couldn’t. Car not ready when promised and then texted landline rather than called greeter asked name but didn’t check what was to be done. & said it couldn’t. Car not ready when promised and then texted landline rather than called as requested! No one introduced themselves so rating everyone poorly More

Joseph Dean gave me a lot of attitude because I got my oil change too early. It had been 6 months since my last one. oil change too early. It had been 6 months since my last one. More

I am extremely disappointed with the Hyundai Sonata and the various $ to fix it. I had to call the service department because no one called me back to say it would be $1,700 to fix the steering column. the various $ to fix it. I had to call the service department because no one called me back to say it would be $1,700 to fix the steering column. More

I went in for an oil change and I was right on time for my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communi my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communication-no checking in with me-no giving me a text....nothing. When i finally went to see what the deal was, I was told they were overbooked-sorry but that should not happen or let me know before I sit and wait for that long. I was there for an oil change-the mechanic did great-but the guy at the desk, no so much. I also had the batteries replace on my key fabs since the indicator light came on-I was thinking maybe they could throw those in since I had to wait so long-but no such thing happened. I hope they do better next time. More

I had an appointment and waited nearly 3 hrs for an oil change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and h change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and have the same problem with all three. I’d really like to get this fixed More