Reed Hyundai of Kansas City

Disappointing this time- was there an hour longer than anticipated- no one checked me in so therefore I didn’t have anyone to text to ask why - and to find my car the tech hit the panic button - an hour a anticipated- no one checked me in so therefore I didn’t have anyone to text to ask why - and to find my car the tech hit the panic button - an hour and a half after my scheduled appt time. When car was ready I was told it was ready to go he just needed to move a couple of cars and take the tag out of my car- so I got in but he left my key laying on the desk so I had to go back in to retrieve it- guess they were busy - but really disorganized that day This is the first time I have been dissatisfied so yes I’ll be back and hope it doesn’t happen again More

From the moment I pulled up to the Service area, I was greeted and treated with nothing but smiles, kindness, and attention to help. I came in for the 7500-mile complimentary service, and everything was t greeted and treated with nothing but smiles, kindness, and attention to help. I came in for the 7500-mile complimentary service, and everything was taken care of efficiently and effectively. Hardly had to wait an hour! Shoutout to Blake for helping me schedule this before I left on a road trip to make sure that everything was taken care. Huge thanks to Reed Hyundai! More

Friendly staff and estimated wait time was on the nose. Waiting area spacious and comfortable. Would highly recommend service department and they did not try too over sell me on anything. Waiting area spacious and comfortable. Would highly recommend service department and they did not try too over sell me on anything. More

Blake was amazing. He went above and beyond what he needed to do to help me out. Very happy with the experience and would definitely recommend it to others. needed to do to help me out. Very happy with the experience and would definitely recommend it to others. More

People there were professional and casual, No high pressure tactics. The sales manager, Omid Nazari made certain that my few concerns with taking delivery of my vehicle were promptly and professionall pressure tactics. The sales manager, Omid Nazari made certain that my few concerns with taking delivery of my vehicle were promptly and professionally resolved to my complete satisfaction. As a result, the purchase was not stressful at all and I got a fair deal. I have purchased 5 vehicles from this dealership, and especially with Omid there, I certainly won't hesitate to purchase my next vehicle there, new or used. More

Joseph provided thorough information with quick updates. When the need for a repair was brought to my attention I conveyed we had an extended warranty, he was able to obtain the information and determine th When the need for a repair was brought to my attention I conveyed we had an extended warranty, he was able to obtain the information and determine the repair was covered. Excellent service helpful and quick More

First ,we had a appointment, had a lady service personal, told her we were there for tires that we ordered to be installed and added all 4 wheel alignment, husband asked her about 10 yr roadside service he told her we were there for tires that we ordered to be installed and added all 4 wheel alignment, husband asked her about 10 yr roadside service he seen on the sign, apparently she took it upon herself to add Road Hazard for the New tires to the bill. Also was quoted a price of $700.00 for the tires they had to order, and she charged $856.00 for the tires . While trying to read the charges she kept turning pages as she talked , said sign here and took my card. We came back after we had left ,husband thought car still pulled to one side and I got to really look over the bill. That's when I found all the discrepancy. Went and talked to the man in parts who did the order on tires, told me I was right and that he sent service a correct price of $700.on the tires. I think his name was Jordan who corrected everything in service ,the lady wasn't there. More

Communications and customer service were great. Service was completed in a timely manner and my car was nice and clean when I picked it up. was completed in a timely manner and my car was nice and clean when I picked it up. More

Overall great service. Also washed my car at the end. I highly recommend Reed Hyundai to others. Great communication and got me in and out pretty quick. highly recommend Reed Hyundai to others. Great communication and got me in and out pretty quick. More

Gilbert was my shuttle driver. He made my day with his pleasant and courteous demeanor as well as quickly and promptly picking me up when my car was ready. The service staff quickly serviced my car. Jorda pleasant and courteous demeanor as well as quickly and promptly picking me up when my car was ready. The service staff quickly serviced my car. Jordan quickly and pleasantly checked me in and out. When I made phone calls to inquire about what I needed to get done I was treated with respect. I had considered going to a dealership right by my home, but I was treated so poorly I chose to go the distance to Reed Hyundai. More