Kansas City Hyundai

II had the MOST disappointing Auto purchase experience ever!! The car was misrepresented!! It had undisclosed body damage, was NOT serviced and was dirty!! I drove out to this dealership from Va, 1060 mil ever!! The car was misrepresented!! It had undisclosed body damage, was NOT serviced and was dirty!! I drove out to this dealership from Va, 1060 miles each way! The car had to be trailered back the last 350 miles from Zanesville, Ohio to Virginia due to a front wheel bearing noise and failure!! The low coolant light also came on during the return trip!! This car was NOT serviced of checked out prior to being advertised for sale!!The salesman Darren was Totally unqualified and NOT helpful. The dealer has NOT returned my calls concerning this experience!!The dealer lied about mandatory financing or the price would be an additional $1000.00 if payment was by cash!!In my nearly 60 years of purchasing well over 30 cars, this by far has bee been the WORST car purchase EVER!! More

I set an appointment to test drive & purchase a car. Got a confirmation of my appointment from them the next morning, and while I was driving there they texted that the car had sold earlier that mornin Got a confirmation of my appointment from them the next morning, and while I was driving there they texted that the car had sold earlier that morning. Not sure why they confirmed my appointment and then let me know an hour later that the car sold. I pulled over and called the sales rep I set the appointment with, and he did tell me that he let me know as soon as he could, because he didn't want me to drive there and 'waste my time,' since the car was sold. Appointments apparently mean nothing. Take the employee's advice and don't waste your time. More

If you’re looking for a dealership that truly gets it—look no further than KC Hyundai. Under the leadership of Dave Young, the experience here is nothing short of remarkable. Dave has cultivated a cul it—look no further than KC Hyundai. Under the leadership of Dave Young, the experience here is nothing short of remarkable. Dave has cultivated a culture that’s not only customer-centric, but also deeply rooted in integrity, professionalism, and genuine care. From the moment you walk through the doors, you can feel the difference. The team is knowledgeable, easy to work with, and committed to making your car-buying or service experience seamless and enjoyable. They don’t just sell vehicles—they build relationships, and that starts at the top with Dave’s hands-on leadership and dedication to excellence. If you want a dealership that values your time, respects your needs, and delivers high-quality service from start to finish, KC Hyundai sets the standard. Experience, quality, and dedication—it’s all here. More

I understand that I purchased a used car at a lower price, but I still expected a minimum level of due diligence and integrity from the dealership. Unfortunately, that wasn’t the case. The vehicle h price, but I still expected a minimum level of due diligence and integrity from the dealership. Unfortunately, that wasn’t the case. The vehicle had several issues soon after the purchase. While the dealership did assist with fixing the exhaust — which was quite literally falling apart — that was the only real support I received. For other necessary repairs, they claimed to cover the labor, but then significantly upcharged the cost of parts — in some cases by nearly 200%. After checking with multiple shops in Lawrence, I found that I could have had the same repairs done elsewhere for less, even with labor included. Overall, I cannot recommend this dealership. The lack of transparency and inflated pricing, especially on a vehicle that clearly wasn’t properly inspected before being sold, points to a serious lack of integrity. More

Marc, was my salesperson, they were warm and friendly, service was exceptional made sure I got the deal within my budget. Tna the finance manger was also very kind and a matter of fact, she was very frien service was exceptional made sure I got the deal within my budget. Tna the finance manger was also very kind and a matter of fact, she was very friendly and easy to talk to. Overall I would like to thank the Hyundai team for getting the job done. Very wonderful nice and kind people to work with. Sherrie More

Brandon the new guy ! It was great ! Very friendly and helpful ! Courteous very friendly ! We would highly recommend him It was great ! Very friendly and helpful ! Courteous very friendly ! We would highly recommend him More

Staff were extremely friendly and helpful in getting me my new car! Shout out to Marc Jalbert in particular for sticking with me in all the steps! my new car! Shout out to Marc Jalbert in particular for sticking with me in all the steps! More

I worked with Liam who helped me purchase a new Santa Cruz. Very personable. Informative but not pushy. Overall, good experience. Cruz. Very personable. Informative but not pushy. Overall, good experience. More

They make you purchase addons for the car by saying- may be a false practices, like your APR will be increased if we dont take policy addons as this will provide banks more security and peace of mind. It be a false practices, like your APR will be increased if we dont take policy addons as this will provide banks more security and peace of mind. Its a nightmare to cancel the hyundai addon policies as they are the only one can cancel it. Alert - Reed might not honor hyundai 3 day worry free exchange policy. Additional notes - Reed made me to register the car then treated as a tradein (gave full price of the car, Thanks!) which we will end up paying all dealership and documentation fee twice. More

I purchased a new vehicle in 2020 right before lock down. I purchased the maintenance contract for 8 oil changes. I knew at that time that I would not use 8 oil changes prior to the contract expirati down. I purchased the maintenance contract for 8 oil changes. I knew at that time that I would not use 8 oil changes prior to the contract expiration. At the time the finance manager assured me that the contract would not expire due to time. I had the finance manager note that on the contract. After my last oil change I was informed that my contract would not be honored. So I ended up paying $500 for one oil change. I am also going to attach this review Zurich Insurance (issued the contract) and Ally finance. More