Reed Chevrolet of St Joseph | Page 3

My Ford truck blew a brake line on the Interstate while on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He secured the truck with my belongings in the Service Bay overnight and was able to get my truck fixed and back on the road the following afternoon, despite it being a Ford. Tom went way out of his way on both a professional and personal level to make sure that I had adequate accommodations for my unexpected overnight stay in St. Joseph, even providing his personal cell number to contact him if I had any problems or questions. Tom epitomizes why Reed Chevrolet is rated Number 1 and I sincerely appreciated his compassionate and caring customer service; you're Number 1 in my book Tom! More

My truck broke down on the freeway and I brought it in on a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get back on the road so I could finish my trip as I travel for work!! Thank all of you ! Your efforts are greatly appreciated!!! Thank you! More

It was very nice to get a new car again. It will last me the rest of my life I'm sure. As always we get the best of care. Dennis Quinn is always there to answer all questions. the rest of my life I'm sure. As always we get the best of care. Dennis Quinn is always there to answer all questions. More

Amazing service! They have wonderful employees and offer so many great services! They make buying and scheduling service from them so easy. Would recommend to all! so many great services! They make buying and scheduling service from them so easy. Would recommend to all! More

If I could give zero stars I would. This is has been the worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty 1060.00, that was supposed to been put on my car the day of purchase. The dealership had the Rav4 from 12:00pm to 5:45 pm. I came to pick it up at 5:40pm, Mark had already left for the day without printing my temp tag, the tank was on empty, low tire pressure, missing clips on the back bumper. I only got one key, and I did not receive the universal garage door opener. I called the next day to speak with a manager who claimed he would get it all fixed "Mark", but no call back from "Mark" until I called asking for my title work. My husband took the Rav 4 back up that Saturday the same day I called, and they filled the tank up with gas. I did receive a call telling me my title work was ready to be picked up Monday. Then another call from the front desk lady saying they forgot to do an odometer reading. I requested that all the work be done at one time because I am a working mother. Thursday I called to see if I could swing by to get my title and the odometer read so I could pay my sales taxes and send off for my title. I was told sure come on up we will have it done it five minutes. I go up there to find out that I need to leave the Rav because I don't have thirty minutes to wait I have a kid to get to school. So, the front desk last calls all the managers, no manager answers the phone and at this time the dealership was open for business. She then calls a Sales Rep, who answered his name was James Johnson. He got me into another SUV and told me he would take care of the work that needed to be done. James then calls me around 9:00 that morning, said the clips are being put on and the OD reading is being done, it will be ready at 5:00 today for pick up. James also confirmed that the shield warranty had not been placed on the RAV as I was lead to believe. James set up an appointment for it to be done. "Mark the manager called my that same day around 12:00, trying to put the blame on Darla the sales lady, and trying to be the hero when he had no clue of what was going on. I told him James took care of it and I would call James for help, and that maybe he could buy James lunch. So I go back up at 5:40 pm to pick it up. Another front desk lady was rude and rolled her eyes at me at least 3 times. She told me they shop didn't do anything. So I left the RAV there and drive back home with the loaner SUV. Still nothing has been done, and they only person that stepped up was James Johnson!!! James did not place blame, or try and take others credit, James took action when it was needed to put me first. Now James isn't a manager so he can't make the body shop do their jobs. But I will never, never buy another car from Reed!!!!!!!!!!! I will never tell anyone to go there, I will only speak negative about Reed to anyone I come in contact with. I will bring James a gift! But Randy this is sad, and really shows just how you are running your business. I don't care if you take the time to read this or not but you should. I doubt I will get my other key or universal opener, or xxxx even a detail. More

I want to say I have always been treated fair and James has always gone above and beyond for what I would call a salesman. I will always buy from Reed as long as he is my salesman, Thanks for always us li has always gone above and beyond for what I would call a salesman. I will always buy from Reed as long as he is my salesman, Thanks for always us like we were your top priority. More

James Johnson was a wonderful salesman. He got me a great deal. Would recommendhim in a heartbeat. He got me the car I wanted. I'm so in love with my car. great deal. Would recommendhim in a heartbeat. He got me the car I wanted. I'm so in love with my car. More

Oil change is the only thing that they stand behind extended warranties take a lawyer to check small print these are not worth the paper they are written on extended warranties take a lawyer to check small print these are not worth the paper they are written on More

Follow-up: A manager from Reed Chevrolet called me Follow-up: A manager from Reed Chevrolet called me Tuesday 12/15/2020 to follow up on this review. We talked for a while and I explained our issue. Follow-up: A manager from Reed Chevrolet called me Tuesday 12/15/2020 to follow up on this review. We talked for a while and I explained our issue. He said he would talk with his general manager and get back to me. As of 12/18/2020, I have heard nothing. We recently purchased a vehicle at Reed Chevrolet. The staff was awesome or so we thought. We take responsibility for not reading closer. We trusted the staff. Never again. The price we agreed upon for the car was $12,000 plus zurich shield which was $2828.00. As I was putting our papers away today, I noticed the price they charged us was $14,479. Again we take full responsibility for not paying closer attention. We will never buy Reed again, nor will we recommend them to anyone in the future. A hard lesson learned. More