Reed Buick GMC

Terrible Service and Unprofessional The service consultant that I worked with was terrible. I can understand being new as he was, however when it took over 3 calls for him to get me a qu The service consultant that I worked with was terrible. I can understand being new as he was, however when it took over 3 calls for him to get me a quote on work that was being recommended that is outrageous. According to the prior service I had done in July on my vehicle, the REAR brakes needed replaced, understandable and I upon scheduling my service for this time I had selected that service and even agreed to the upcharge that they stated for the rotors to also be replaced on the REAR. However, after dropping off my vehicle I get a call from the service man who informs me that it is actually the FRONT brakes and rotors that are "completely gone" and need replaced, and that the REAR brakes and rotors have another 10,000 miles on them. I ask him how much it would be to have it all done, and he doesn't know, and will need to call me back. I receive a callback around a half hour later where he tells me the individual prices for every part, and that it will need "some labor too" which he had no idea how much it would be. I again reiterate that he should call me when he has all the information as it is incredibly rude to waste peoples time and not give them a complete quote. He calls back a third time about 5 minutes later with a quote of $582 or so. I went in for an oil change and REAR brake replacement per your recommendation which was uncharged to $250, which is understandable to replace the rotors and brakes on the REAR. Then after 3 phone calls from the very un-knowledgeable service consultant, I am given a quote for nearly $600 for the FRONT brakes and rotors not the REAR. This is completely unacceptable for any service station, especially Randy Reed. This new associate has given Randy Reed a terrible reputation, and I have been bringing my vehicle to Randy Reed since 2014, and will not be returning in the future. More

Great service Always have great service when taking my vehicle in for service have purchased my last 3 vehicles here will continue purchase vehicles in the future Always have great service when taking my vehicle in for service have purchased my last 3 vehicles here will continue purchase vehicles in the future More

Made car buying a breeze!! Professional, friendly, clean and no pressure even down to the signing! Loved every minute of our experience and they even sent us home with a small g Professional, friendly, clean and no pressure even down to the signing! Loved every minute of our experience and they even sent us home with a small gift! Great place and great people! And to top it all off we get free oil changes, wow!! Thanks Reed Buick GMC!! More

Another great experience. The shop was open early, 7am, for drop offs. The staff is friendly and genuinely make you feel they care. Again, they got me in and out the same day w The shop was open early, 7am, for drop offs. The staff is friendly and genuinely make you feel they care. Again, they got me in and out the same day without an appointment. I have a 1-ton diesel truck and need glow plugs replaced. Dustin took care of me and worked with my extended warranty company with no problems. The waiting area is very nice and they offer free coffee and doughnuts in the morning. I highly recommend this dealership and their staff. More

Used car purchase. Our experience was amazing at Randy Reed. The team went above and beyond to make our purchase easy. From the Sales Manger to our Salesman as well as Our experience was amazing at Randy Reed. The team went above and beyond to make our purchase easy. From the Sales Manger to our Salesman as well as everyone we encountered. Professional, polite and even fun would be how I would describe those we worked with. More

Great dealership Great people at Reed. Everyone is very friendly even when you are not their customer. Friendly helpful and just all around great people. I would highl Great people at Reed. Everyone is very friendly even when you are not their customer. Friendly helpful and just all around great people. I would highly recommend them. My friend went up the next day and bought a vehicle and now my sister is buying one. Can't explain in words how great the dealership is. I've bought a lot of vehicles in the past. Probably one of my best trips. I've been long time Ford guy but now I'm going GMC. More

Used SUV purchase I was notified right away when an SUV came in that met my request. When we decided to buy it, they detailed it and had it ready for me when promised. I was notified right away when an SUV came in that met my request. When we decided to buy it, they detailed it and had it ready for me when promised. It looked like a new vehicle. More

Williams Would highly recommend buying here , weather its purchasing new or used, you wont be dissatisfied , Staff & Owners are the best and will go out of the Would highly recommend buying here , weather its purchasing new or used, you wont be dissatisfied , Staff & Owners are the best and will go out of there way to do what it takes to seal the deal. Service center is top notch. More

Service department visit Good job mostly but it keeps getting a little disappointing when each time I come in for any repair or service an I ask for a loaner (which I was prom Good job mostly but it keeps getting a little disappointing when each time I come in for any repair or service an I ask for a loaner (which I was promised from the sales department when I purchased my vehicles from here) it becomes a major problem for the service department to honor. It's like one department doesn't honor what another has promised & then you have to spend extra time tracking down your salesperson to get involved (if he/she is working that day) which take longer time for you go on with your day. This is not providing a great customer service and doesn't make someone want to come to purchase another vehicle from them which will benefit all departments. More

Always great customer service. All the reps there are pros Great service, get the work done on time, make sure I can get a ride if it is a longer repair. Never a problem with the service team. Great service, get the work done on time, make sure I can get a ride if it is a longer repair. Never a problem with the service team. More