Reed Buick GMC

We drove from McPherson, Kansas to pick up our Expedition last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was f last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was fantastic! To the finance department and the receptionist at the front desk. Everyone was friendly and there was no pressure to purchase things we didn't want. Well worth the 3 hour drive to get our perfect vehicle! Edit a few months later: We have had nothing but trouble with our used 2018 Expedition. Before the first oil change and even on the drive home I noticed the vehicle "smelling hot." I also noticed the coolant level ran low. None of the gauges read anything odd but took it in a few weeks later and my mechanic informed me that the valve cover was leaking oil directly onto the exhaust and the coolant line also had a leak. Looking at the inspection and repairs prior to putting the vehicle on the lot, they did replace the gasket in the valve cover but according to my mechanic this never fixes the issue. I went back and forth with the service department and they finally told me I could drive my new vehicle back up to Kansas City from McPherson and use a loaner vehicle while they fixed it. Fixing it I assumed would be replacing the gasket, which wouldn't really be fixing it at all. So, I opted to just fix it the right way locally. During the first oil change, it was discovered that 2 of the 4 struts were leaking fluid, so all of them needed to be replaced. Then most recently, this last Saturday it stranded us on the side of the road. Received word yesterday morning that the engine will need to be replaced. In the 5 months we have owned this vehicle, we have spent much more on repairs than we have on payments. Things happen, and I understand that but I am not confident that even if we had purchased an extended warranty they would have covered any of this. We also noticed that on cold start ups the vehicle starts very loud. They told us this is a lifter issue and all these trucks sound like that. Our mechanic told us that is a timing chain issue that needs to be repaired before it becomes a real issue and lets go. This is also a 14 hour job. This was a bad buy on our part and I was so happy with the initial purchase. I am extremely disappointed with the condition of this vehicle. I have reached out to the general manager and the sales person who sold us the vehicle and have heard nothing. To spend this kind of money on a vehicle and be left with a payment, more repair bills than a payments and now the cost of a brand new engine??? Karma is a thing. I hope other families heed the way my family was treated here. Lauren More

Courteous, thoughtful staff that was very helpful and made us feel good working with them. Went beyond the call of duty to offer a fair trade. made us feel good working with them. Went beyond the call of duty to offer a fair trade. More

Very helpful and friendly staff with a great sales and service department. They have always given me a great deal on trade ins. service department. They have always given me a great deal on trade ins. More

Reed GMC Buick (and Pontiac) has been our go to dealerships since 1993. Professional, courteous, friendly sales staff easy-going no hassle no pressure buying a car. There has been a pleasure every dealerships since 1993. Professional, courteous, friendly sales staff easy-going no hassle no pressure buying a car. There has been a pleasure every time the service department is top-notch number one friendly knowledgeable, courteous very very helpful service department. They never disappoint, very helpful knowledgeable. More

Moises my sales person was great. .. he did everything he could to help me figure out which car was best for me .. he did everything he could to help me figure out which car was best for me More

I feel like a was taken advantage of and robbed. First of all I have had so many issues with the vehicle I had purchased here, as well as while the vehicle was being fixed almost every time it felt First of all I have had so many issues with the vehicle I had purchased here, as well as while the vehicle was being fixed almost every time it felt like a fight to have it covered under warranty and or felt like the team didn’t believe me about some concerns. It was rare to get a loaner car to continue to go to work and handle my business. I believe that reed Buick is not handling their business well. I’ve had my motor replaced and after this service had leaks caused by the removal and install and they won’t own up to the matter and make things right. They overcharged for parts and or labor. $800 for a $200 or so OEM part and less than an hours worth of work for labor? That’s robbery. I have had numerous problems and hoped it’d get better and be resolved but didn’t workout that way. I would not recommend reed Buick to anyone. More

Service department was great my truck was done on time and correctly couldn’t have asked for a better experience and correctly couldn’t have asked for a better experience More

Scheduled an oil change and Missouri state inspection for Sat. Nov. 4th on Oct. 30th for my 2009 corvette (12,500 miles). Received 2 confirmation emails the day I made the appointment and one the day before Sat. Nov. 4th on Oct. 30th for my 2009 corvette (12,500 miles). Received 2 confirmation emails the day I made the appointment and one the day before serv. I arrived and was told they did not have an inspector there today, They only have inspectors there on alternating Sat. Needless to say the car does not get driven often and sits in the garage under a cover and on a battery tender and wiped down after every outing. They did say they could perform the oil change but would have to bring the car back for an Inspection. I would have thought they could have informed me of this in confirmation emails. Now i need to get it out again for inspection so I will find another dealer for my vehicle service. Waste of a sat morning and added miles to my car. More

Aug 2023. Over the last few months I was having problems with my truck and took it to reed for diagnostic and repair. First time taking it in it was diagnosed Over the last few months I was having problems with my truck and took it to reed for diagnostic and repair. First time taking it in it was diagnosed with a bad fuel injector which I had all 4 on the drivers side replaced a couple months before. Had the single fuel injector replaced to drive less than 100 miles and have the same problem appear. This time was the lifter, truck was misdiagnosed and costed me 900. Replaced the lifter at another dealership for much cheaper than the 3900 quote. Fast forward to present for a blown head gasket. Taken into shop and had head gasket replaced. Phil the service writer stated truck drives great and truck is fixed. No mileage was driven to test if head gasket was fixed. Drove truck for one day to have a brand new lifter that was replaced go bad. Reed had that whole side of engine off to replace head gasket and now is trying to charge me another 3900 to replace a brand new lifter with less than 200 miles that was working fine before the head gasket service. Seems like they don’t stand by their work and try to get as much money out of customers as they can. When asked to speak with service manager, was stated he’s busy and wouldn’t be able to until the next day. From being treated disrespectfully after paying over 4000 in service the past few months doesn’t sit well with me. There’s plenty of other dealerships with great people and techs. More

We took our GMC Acadia in for air conditioning problems in May 2023, now it’s the end of September and had to take it back in for the air conditioner. I paid of $2000 the first time, now they want another in May 2023, now it’s the end of September and had to take it back in for the air conditioner. I paid of $2000 the first time, now they want another $1000 (discounted) to fix the issue. This time the hose next to the catalytic converter was moved close enough for it to burn a hole in the hose. This is not a daily driver, from May until end of September there is roughly 2000 miles added. No accidents in that time period to explain maybe how it got moved. It’s awfully suspicious that a hose that is not supposed to move was moved. I was really hoping they would resolve this amicably, but the service manager thinks this is a good way to do business. Please note, I did not ask for anything free, I was willing to split the cost because I can’t prove the hose was moved during their first diagnosis. They have lost a long time customer, they chose the money and not the integrity of their service. Sad thing is the variance of what I wanted to pay to what they are charging is less than $500. So for Clint, the service manager who made the decision, hope it was worth it. More