Reed Buick GMC

They are always professional and thoughtful. I have no complaints with my services. Would highly recommend. I have no complaints with my services. Would highly recommend. More

I was not allowed to test drive the vehicle (24 Hummer EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I took it in to be fixed, o one checked to make sure the part was ready and functional prior to dismantling the car so they had to order a new part which took longer. The vehicle has a constant loud rattle coming from beneath the car and service had the vehicle for weeks and could not fix the problem. While they had my brand new vehicle, they damaged the driver door sill and had to keep my vehicle for another 2 weeks to repair the damage. The service department agent I reported the damage to was rude and disrespectful and told me that this just happens sometimes. I cannot believe that a vehicle that you wouldn't even let me test drive was treated in such a careless manner. I would never recommend your dealership to anyone and will tell this to anyone that will listen. More

My appointment for oil change and rotation was 8am. They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better exper They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better experience. More

I've done all of my business here since 1989. Always the best experience, hands down! Always the best experience, hands down! More

We drove from McPherson, Kansas to pick up our Expedition last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was f last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was fantastic! To the finance department and the receptionist at the front desk. Everyone was friendly and there was no pressure to purchase things we didn't want. Well worth the 3 hour drive to get our perfect vehicle! Edit a few months later: We have had nothing but trouble with our used 2018 Expedition. Before the first oil change and even on the drive home I noticed the vehicle "smelling hot." I also noticed the coolant level ran low. None of the gauges read anything odd but took it in a few weeks later and my mechanic informed me that the valve cover was leaking oil directly onto the exhaust and the coolant line also had a leak. Looking at the inspection and repairs prior to putting the vehicle on the lot, they did replace the gasket in the valve cover but according to my mechanic this never fixes the issue. I went back and forth with the service department and they finally told me I could drive my new vehicle back up to Kansas City from McPherson and use a loaner vehicle while they fixed it. Fixing it I assumed would be replacing the gasket, which wouldn't really be fixing it at all. So, I opted to just fix it the right way locally. During the first oil change, it was discovered that 2 of the 4 struts were leaking fluid, so all of them needed to be replaced. Then most recently, this last Saturday it stranded us on the side of the road. Received word yesterday morning that the engine will need to be replaced. In the 5 months we have owned this vehicle, we have spent much more on repairs than we have on payments. Things happen, and I understand that but I am not confident that even if we had purchased an extended warranty they would have covered any of this. We also noticed that on cold start ups the vehicle starts very loud. They told us this is a lifter issue and all these trucks sound like that. Our mechanic told us that is a timing chain issue that needs to be repaired before it becomes a real issue and lets go. This is also a 14 hour job. This was a bad buy on our part and I was so happy with the initial purchase. I am extremely disappointed with the condition of this vehicle. I have reached out to the general manager and the sales person who sold us the vehicle and have heard nothing. To spend this kind of money on a vehicle and be left with a payment, more repair bills than a payments and now the cost of a brand new engine??? Karma is a thing. I hope other families heed the way my family was treated here. Lauren More

Courteous, thoughtful staff that was very helpful and made us feel good working with them. Went beyond the call of duty to offer a fair trade. made us feel good working with them. Went beyond the call of duty to offer a fair trade. More

Very helpful and friendly staff with a great sales and service department. They have always given me a great deal on trade ins. service department. They have always given me a great deal on trade ins. More

Reed GMC Buick (and Pontiac) has been our go to dealerships since 1993. Professional, courteous, friendly sales staff easy-going no hassle no pressure buying a car. There has been a pleasure every dealerships since 1993. Professional, courteous, friendly sales staff easy-going no hassle no pressure buying a car. There has been a pleasure every time the service department is top-notch number one friendly knowledgeable, courteous very very helpful service department. They never disappoint, very helpful knowledgeable. More

Moises my sales person was great. .. he did everything he could to help me figure out which car was best for me .. he did everything he could to help me figure out which car was best for me More

I feel like a was taken advantage of and robbed. First of all I have had so many issues with the vehicle I had purchased here, as well as while the vehicle was being fixed almost every time it felt First of all I have had so many issues with the vehicle I had purchased here, as well as while the vehicle was being fixed almost every time it felt like a fight to have it covered under warranty and or felt like the team didn’t believe me about some concerns. It was rare to get a loaner car to continue to go to work and handle my business. I believe that reed Buick is not handling their business well. I’ve had my motor replaced and after this service had leaks caused by the removal and install and they won’t own up to the matter and make things right. They overcharged for parts and or labor. $800 for a $200 or so OEM part and less than an hours worth of work for labor? That’s robbery. I have had numerous problems and hoped it’d get better and be resolved but didn’t workout that way. I would not recommend reed Buick to anyone. More