Reed Buick GMC

Moses and Jose did an excellent job -great customer service! I would by a car here again in the future. service! I would by a car here again in the future. More

Bought a brand new vehicle from Reed GMC on a Friday. Drove the vehicle home. Drove it to work on Tuesday. Drove it home. Got in the Car that night and had ESC failure code. Took it back to Reed GMC Drove the vehicle home. Drove it to work on Tuesday. Drove it home. Got in the Car that night and had ESC failure code. Took it back to Reed GMC on Thursday and they tell me it has wheel sensor error. They take a look and it has a broken wire. Tell me it is my damage and not under warranty. Later in the day when I pick it up I'm dumbfounded how this can happen from the time I come home from work and two hours later. Guy at the service desk tells me that error codes can be delayed. So I guess it is possible that this wire was broken when I bought the brand new car. Didn't matter, they won't cover it. Stay away from this dealership!! I'm telling everyone I know. More

First the good. ...the service department here is great, with very helpful service advisors. Service work has always been done correctly and on-time as promised. I h ...the service department here is great, with very helpful service advisors. Service work has always been done correctly and on-time as promised. I had a couple warranty issues with my Terrain and they got them fixed right away. Now the bad....The sales staff and management here are terrible. You almost have to beg them to contact you about buying a car and they resent any customer who knows something about the car business or any who tries to negotiate; as if they are personally offended by this. They also like to go back on deals that they do make. The first time I dealt with them we made a deal and they went back on it, trying to pump more money out of me. After a lot of complaining they relented and we got the deal done. I should have know better than to return. This time my encounter was even worse. Lazy salesmen that hang around the sales desk were talking about customers and other employees in a disgusting manner, very unprofessional. I caught the salesman in a bald faced lie this time, in what I assume was an attempt to steer me away from leasing and into buying. In addition, I knew more about the vehicle I was looking at than he did! Tried to tell me that CoreTec is a kind of leather....really? It's pleather and even thought it's a new product, we all know it's pleather...except for this guy. Another different salesman was so rude I told I wouldn't work with him. Definitely wouldn't recommend this place and now, unfortunately, I will now no longer use their service department either; because I am not going to support an outfit like this. There are several other GMC dealers in KC, no need to be treated this way. More

Excellent service. Courteous and friendly staff they always take great xxxx care of my car. . Courteous and friendly staff they always take great xxxx care of my car. . More

The team at Reed is a flawless operation and the best service I have experienced anywhere. And I am an 80 year old perfectionist Buick driver. service I have experienced anywhere. And I am an 80 year old perfectionist Buick driver. More

Great place to do business! They are professional and courteous and do wonderful work on your vehicle. They are professional and courteous and do wonderful work on your vehicle. More

They are always professional and thoughtful. I have no complaints with my services. Would highly recommend. I have no complaints with my services. Would highly recommend. More

I was not allowed to test drive the vehicle (24 Hummer EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I took it in to be fixed, o one checked to make sure the part was ready and functional prior to dismantling the car so they had to order a new part which took longer. The vehicle has a constant loud rattle coming from beneath the car and service had the vehicle for weeks and could not fix the problem. While they had my brand new vehicle, they damaged the driver door sill and had to keep my vehicle for another 2 weeks to repair the damage. The service department agent I reported the damage to was rude and disrespectful and told me that this just happens sometimes. I cannot believe that a vehicle that you wouldn't even let me test drive was treated in such a careless manner. I would never recommend your dealership to anyone and will tell this to anyone that will listen. More

My appointment for oil change and rotation was 8am. They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better exper They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better experience. More

I've done all of my business here since 1989. Always the best experience, hands down! Always the best experience, hands down! More