Redlands Chrysler Dodge Jeep Ram

We have taken our cars into this dealer three times for warranty service and every time they gouge us on price and dont fix the issue, we end up going back a second or third time before issue is resolved. warranty service and every time they gouge us on price and dont fix the issue, we end up going back a second or third time before issue is resolved. Go somewhere else if you can, More

In February I wrote a letter about trouble I was having In February I wrote a letter about trouble I was having with my 2007 Jeep Wrangler that I purchased from Moss Brothers Jeep in Riverside Calif In February I wrote a letter about trouble I was having with my 2007 Jeep Wrangler that I purchased from Moss Brothers Jeep in Riverside California. I asked Chrysler to help me with a bad Rod Bearing and potential replacement of the motor. I had only had this Jeep three months and was very disappointed with Moss Brothers and the lack of customer service and disregard for customers. I called Chrysler Customer Care and was given a case number. That very afternoon I was contacted by a case manager from Jeep named Ashton. He suggested I take the Jeep to another dealer to have them diagnose it and then we would decide what action would need to be taken. A friend that is a mechanic suggested I take it to Redlands Jeep, so that is where I had it towed. I can’t say enough about the way I was treated from the moment I stepped into the service department. My service consultant Steve “Jamo” Jamison went above and beyond what would be expected from any Service Consultant. He called me daily with questions and updates. After he compiled the information needed he turned it over to Mike Hale the Operations Manager for Redlands Auto Plaza. Mike is another person who went out of his way to make sure I was taken care of. He along with Sheri Whiteside the District Operations Manager from Chrysler agreed to replace the small block of the motor with minimal charge to me. While all this was going on I received daily calls from Ashton from Customer Care. Originally I felt bad about taking another dealers problem to Redlands Jeep, but Jamo and Mike made me feel like a part of their family. As I said before I can’t say enough about these two individuals. They took a huge weight off my shoulders, restored my confidence in Chrysler Motors and gained a repeat customer for Redlands Auto Plaza. I really want to thank you all for taking a huge problem and a very unsatisfied customer that did not originate from your location and made everything right. This speaks well of the kind of Dealership you run. More