Redlands Chrysler Dodge Jeep Ram

5hr oil change I arrived just after 11am and was told it would take 1.5 to 2 hrs for my oil change. I had forgotten my phone so I wasnt aware of the time. At 230 rep I arrived just after 11am and was told it would take 1.5 to 2 hrs for my oil change. I had forgotten my phone so I wasnt aware of the time. At 230 rep comes to tell me they are working with only 1 rack but my car is next, do I want to continue waiting? After already waiting 3hrs, YES Ill wait. Finally at 4pm my car is going for the complimentary wash. It wasnt just me, there were other customers who were not told about the wait. This dealership has no problem wasting their customers valuable time. Our family has bought several cars here. There are no other Jeep/Chrysler dealers close by. The service dept has NOT improved. I would like to meet the people who have had a timely service at this dealership. The worst part of the wait time, I should have been done in time to pick up my grand daughter from school. More

Great service Always a great experience with this dealership for service..Took my car in for recall and all was great done within 3 hours. Brandon was great, kept m Always a great experience with this dealership for service..Took my car in for recall and all was great done within 3 hours. Brandon was great, kept me updated. More

Great service! The service rep Hayden was friendly and knowledgeable. The waiting lounge was super clean and the wait time was quick. I’ll return for my next mainten The service rep Hayden was friendly and knowledgeable. The waiting lounge was super clean and the wait time was quick. I’ll return for my next maintenance. More

Good experience Visit started off on wrong details on warranty recall but once corrected all went great. Was told recall didn’t apply to my truck and only need inspec Visit started off on wrong details on warranty recall but once corrected all went great. Was told recall didn’t apply to my truck and only need inspection but later I was told it needed replaced. More

great service This dealership is concern about doing service needed in a correct and timely manner. Service personnel very courteous and helpful. Tried other Chrys This dealership is concern about doing service needed in a correct and timely manner. Service personnel very courteous and helpful. Tried other Chrysler dealership and was not happy with way they responded to recalls on my pacifica. More

Cherokee repair I’ve needed a bit of maintenance on my 2007 grand Cherokee. I Don’t take it just anywhere. It’s a hemi and I prefer the knowledge and expertise are f I’ve needed a bit of maintenance on my 2007 grand Cherokee. I Don’t take it just anywhere. It’s a hemi and I prefer the knowledge and expertise are finding all of its little quirks with Jake the technician. More

Jeep Lease Jon was knowledgeable and very helpful. Great customer service from Jon. Good follow-up after the sale. I would recommend him to my friends if they ar Jon was knowledgeable and very helpful. Great customer service from Jon. Good follow-up after the sale. I would recommend him to my friends if they are in need of a vehicle. More

Customer Service Rating The service department personnel was very courteous and helpful, even though I was there for an oil change I was treated with kindness and great respe The service department personnel was very courteous and helpful, even though I was there for an oil change I was treated with kindness and great respect. More

Great Hassle Free Experience! David Saad helped me to get out of my trade and get into 2019 Jeep. I had visited other delaerships in the past and this was by far the best experienc David Saad helped me to get out of my trade and get into 2019 Jeep. I had visited other delaerships in the past and this was by far the best experience for me. David helped to make a stressful situation into a calm and pleasant experience. More

Angel Uribe We did a lot of shopping around before purchasing. Go straight to Redlands and ask for Angel. We knew exactly what we wanted to purchase and even thou We did a lot of shopping around before purchasing. Go straight to Redlands and ask for Angel. We knew exactly what we wanted to purchase and even though it wasn't in stock, the sales manager was able to find one in transit and made it happen. More