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Red Wing Chevrolet - Service Center

Red Wing, MN

4.8
691 Reviews

691 Reviews of Red Wing Chevrolet - Service Center

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November 05, 2020

Went in for a recall, everyone was nice and helpful. Car was fixed in and hour. Went back to the dealership to pick it up, no problem More

by lastoring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Anderson
Nov 05, 2020 -

Red Wing Chevrolet responded

That's great! Glad you're back on the road safely and that recall was taken care of. Thanks for being a part of the Red Wing Chevrolet family! Service and Sales Team at Red Wing Chevrolet

November 04, 2020

Cody is always informative and has a good joke waiting for me when I come in. I appreciate all that he does to take care of me and my vehicle. More

by DESTINYWANG_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Anderson
Nov 05, 2020 -

Red Wing Chevrolet responded

Thank you for the kind words about Cody! Thanks for being a loyal customer Destiny! Regards, Service and Sales Team at Red Wing Chevrolet

November 03, 2020

Thank god that you have Chris Larson. He is the most talented and nice person ever! You and we are very fortunate to have him. More

by teele55
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Red Wing Chevrolet responded

Wow! Thanks for the 5 stars. We will be sure to show these kind words to Chris. Have great day! Regards, Service and Sales Team at Red Wing Chevrolet

November 03, 2020

Went very smoothly and appreciate the efficiency Trax is three years old. Service only here and it has always gone well No complaints which is always good. More

by ROTHCHILD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Red Wing Chevrolet responded

Thank you for the 5 stars and taking time out of your day to give us great feed-back. Regards, Service and Sales Team at Red Wing Chevrolet

November 02, 2020

This is my first time here, and I definitely will be back. Mike was super kind and very polite. I was in and out in no time! More

by S.johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Red Wing Chevrolet responded

So great to hear about your experience in the service dept. I will be sure to share this review with Mike. Thanks again! Service and Sales Team at Red Wing Chevrolet

October 30, 2020

I still have an issue and texted them. No response at all. In my mind, the repair is still not complete. The handoff was confusing. I was simply told to drive up to the service bay the next day and More

by sgjense
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Pyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris? in service was rude and argumentative. Handoff from Mike was clunky at best.
Nov 02, 2020 -

Red Wing Chevrolet responded

Hi sgjense, It looks like the arm was special ordered and you would not have pre-paid for that. It looks like in our texting records Mike Pyle has reached out to you the day of the original repair. We did do the repair at no charge to you at all as you are a valued customer to the dealership. Please reach out for any future needs we can assist you with. Regards, Chris Larson and the Service and Sales Team at Red Wing Chevrolet

Nov 02, 2020 -

sgjense responded

Mike had indicated that it was all good to go, and all paid for. I do not appreciate this reply at all. You were rude and did not do anything to make me feel good walking out the door. I was happy with Mike. It was you getting involved that has me questioning if I buy a car or servicing there again. You didn’t treat me well. You can state facts but I don’t think you are taking ownership for your rudeness nor did you apologize. I spent over $1500 and no one told me I had more to pay for. The handoff and communication was bad and made ME, the customer, feel like it was my issue. It was not.

October 28, 2020

Was very good service. Called to have my oil changed and they got me in when it was convenient for me. It was ready when I returned to pick it up. Very friendly customer service in the service department. More

by anneferrin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Anderson, Tyler Theis
Oct 28, 2020 -

Red Wing Chevrolet responded

Our service department is the best! Thanks for noticing and the 5 star review! Service and Sales Team at Red Wing Chevrolet

October 23, 2020

They fixed all my concerns for the moment . But kinda upset Cadillac not taking responsibility for head light issues on STX . But service personal are awesome. More

by maryh0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Theis
Oct 26, 2020 -

Red Wing Chevrolet responded

Thanks for the 5 Stars Mary! We think our service personnel are awesome too! Regards, Service and Sales Team at Red Wing Chevrolet

October 22, 2020

Got me right in. Amazing service team!! Always happy after bringing my vehicle in for any kind of service, I know I’ll get quick service and good communication :) More

by akalcorn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Anderson, Leigh Ann Anderson, Chris Larson, Tyler Theis
Oct 22, 2020 -

Red Wing Chevrolet responded

Thank you for the 5 stars and for taking the time to give Red Wing Chevrolet such a glowing review! Service and Sales Team at Red Wing Chevrolet

October 20, 2020

Very fast and polite service. It looks brand new. Fantastic job. Thank you. Fixed the interior and had to remove the covering and replaced it without any imperfections. More

by Kpierzyna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Red Wing Chevrolet responded

Great to hear! Thank you for leaving us a 5 star review. See you soon :) Service and Sales Team at Red Wing Chevrolet

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