Red River Chevrolet

I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue. More

Best dealership. Easiest up front dealership that I have ever dealt with in purchasing a new SUV Friendly staff, Jessie is an awesome, top notch sales person Easiest up front dealership that I have ever dealt with in purchasing a new SUV Friendly staff, Jessie is an awesome, top notch sales person More

The truck advertised was not for sale and they would not honor their advertised price. They claimed cars.com did the ad so they do not have to honor advertised prices. I realize they are doing this to be fi honor their advertised price. They claimed cars.com did the ad so they do not have to honor advertised prices. I realize they are doing this to be first on a search, but if you offer a product at a price you should have to honor it even if the dealer loses money. More

Came in to have a recall service on my 2020 Silverado Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There were 2 service jobs ahead of mine. So I left my truck, and they called Uber to take me to my wife's work. Julie kept me informed about the work updates. It took a few days to get my truck back, but it was because of the 2 other vehicles ahead of mine. And Julie told me of another problem with my truck that the mechanic found on it, and he fixed that also. Great people, great service! I will not go anywhere else but Red River Chevrolet for my service needs. Thank you Red River, and also thank you Julie for everything you did to tend to my truck needs. More

Fast and friendly staff . Need to do better on internet listening the Jeep didn’t have a backup camera but was listed that it did said it had automatic headlights but didn’t i Need to do better on internet listening the Jeep didn’t have a backup camera but was listed that it did said it had automatic headlights but didn’t it was almost a deal breaker . Took off 1279 dollars off our trade in for dent in fender and back up camera had water in it said they couldn’t sell it like that but it on there website with the dent still there !!! With all that being said I would buy from them again !! More

Getting a service done is hard you scheduled it online then they canceled it bexause they only can do so many oil change a day it show it was open for 730 am on 1/24 that be second time they can not do it then they canceled it bexause they only can do so many oil change a day it show it was open for 730 am on 1/24 that be second time they can not do it so forget it i go somewhere else or do it myself even though it will void the warranty on the power tran i know one thing i will not call or buy another vehicle from there More

Easiest hassle free car buying experience I've ever had. Diane Waldon is a top notch sales person and extremely knowledgeable on the corvette being purchased. 1 stop shop at this dealership, insurance Diane Waldon is a top notch sales person and extremely knowledgeable on the corvette being purchased. 1 stop shop at this dealership, insurance obtained right there with rates no other companies could even come close to. Couldn't be happier, if the wife let's me buy another 1 it'll be from there. More