Red McCombs Hyundai - Service Center

We purchased a bump to bump maintained plan when we purchased our car that allows us free maintenance up until 65,000 miles. We went in for maintenance at 32,000, but we still got charged and payed at purchased our car that allows us free maintenance up until 65,000 miles. We went in for maintenance at 32,000, but we still got charged and payed at the expense of the dealers mistake. More

This location is slow to respond to scheduling requests. It took me multiple calls to get my needs addressed. When I originally called, I was told there were FIVE RECALLS on my car. However, when I called a It took me multiple calls to get my needs addressed. When I originally called, I was told there were FIVE RECALLS on my car. However, when I called again recently, I was told that there were only TWO RECALLS. They said the others had already been performed. This worries me since my car has NOT been to their location at all since I was told there were FIVE RECALLS. This makes me worry my car may not be completely safe. The people I dealt with while I was there were all very nice, but I still worry about the safeness of my car. More

Service Department was not very helpful - very disinterested, busy on phones. From the girl that barely looked at me when she told me to tell the cashier I needed a shuttle to the cashier that DI disinterested, busy on phones. From the girl that barely looked at me when she told me to tell the cashier I needed a shuttle to the cashier that DIDNT look at me and told me to go sit "Over there" with a nod, I waited for over an hour before the cashier got off her phone to get me a shuttle. I was then informed the shuttle was one way - they weren't going to take me back to get my car! WTH? The driver was VERY VERY friendly, pretty much the only person that was polite and smiled the whole time I was there, and helpful. Picking up my car - no explanation just "sign here, you can pick your car up in lane 3". There was no explanation of anything - did they check the fluids? Did they check the Wipers? Did they rotate the tires? Did they check tire pressure? How much oil did they use? Was it low? I get better service when I go to Walmart! More

I really enjoyed my visit. The prompt service and the accepting of my service coupon! The prompt service and the accepting of my service coupon! More

No issues. Smooth. One two three four five six seven eight nine ten eleven twelve Smooth. One two three four five six seven eight nine ten eleven twelve More

Courteous people, work done on time without a long wait, identified and corrected a problem identified and corrected a problem More

We dropped our Ioniq 5 off for service at Red McCombs Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety system and the cruise control. At the time of dropoff, the service advisor named Victor told us it would probably be Tuesday or Wednesday of the following week that he could get our vehicle back to us. We received a text right after dropoff that indicated we could text for updates. Since we hadn't heard anything, we texted the following Wednesday, July 3 and asked for an update. We did not receive a response. We called and left a voicemail on Friday, July 5 and did not receive a call back. We received a text message on Saturday, July 6 indicating that the front radar is out of alignment, and asking if we give permission to proceed with removing the front fascia to determine the cause. We responded right away with information about what happened when the warning notification came on, and asked why it had been over a week and we were just now receiving the request to inspect the vehicle. After not receiving a response, we texted again on Monday, July 8 providing permission to proceed. For several weeks, we called and left messages requesting a status update. We did not receive any calls back. At one point, the receptionist who answered the phone told us our service advisor's name is Gustavo. She transferred us to him and the phone rang many times but never went to voicemail. On the evening of Tuesday, 7/16 I went to the dealership to speak with someone in person. I noted that my vehicle was parked outside of the service area. I spoke with Amber who told me that she was emailing Gustavo and the service manager with a request to call me because they were no longer there for the day. I expected a call on Wednesday, 7/17 but did not receive one. Late that afternoon, I called and made the selection to go to the sales receptionist instead of service. I asked to speak to the service manager, Rigo, who was unavailable at the moment. He did call me back that day, and after talking to the tech, indicated that they were still waiting for our permission to proceed. I told him that it was provided via text on 7/6. It took him a while to locate the text communication, but he did and let me know that work would begin on the vehicle. I asked Rigo how I can communicate with someone in the future. He said to call the receptionist. I explained all the troubles we had reaching someone, and he said he would look into it. On Tuesday, 7/23, we still hadn't received any updates. I called three times, leaving two voicemail messages, one with the receptionist and one with "Phillip Bryant." Gustavo finally texted at 1:20 that afternoon to tell me he would check with his technician. Several hours later, I asked what update the technician provided and did not receive a response. I called 3 more times and could not reach someone. I left a message with the sales receptionist to have Rigo call me. I stopped by that evening and found my car parked exactly as it was a week ago. I went in and spoke with Amber, closed the ticket to get my key, and took my unrepaired vehicle home. The next morning, Rigo, the service manager, called and said he received a message that we wanted to pick up our vehicle. We told him that we did pick up our vehicle because it was clear that no work was being done, and nobody was telling us what was going on. He explained that he recently hired a new technician and it takes time to train that person. I asked if it's normal for vehicles to sit without being worked on for almost a month. He said it's not normal, but that they are backed up. I asked if all vehicles coming in for service now have a month-long delay. He said no, but that some "problem" vehicles are running 2-3 weeks out. I told him that if we had any communication about what was going on, we would not have picked up our vehicle. Contact me for more info. More

Never reached out to me always have to go and reach out to them and never gave me a good time Frame to them and never gave me a good time Frame More

Came in for the paid for oil changes for my Sonata, without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be lo without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be looked at again due to a leak, ended up being the oil filter seal. More

Service agent was great however the front desk reception lady was dry and kind rude lady was dry and kind rude More