Red McCombs Hyundai - Service Center

OMG I want to give Kudos to Austin O'Rourke service advisor My car had a sensor that was going off and I explained I had purchased another to replace it. He immediately said please go return it and bri advisor My car had a sensor that was going off and I explained I had purchased another to replace it. He immediately said please go return it and bring in your car ASAP. I did and it was an engine fail requesting a new engine. Thank God it was covered under my warranty. He sent me to customer care to try to arrange a rental. They were not of much help and told me they did not guarantee they would cover my rental fees. I was really upset and called Austin to tell him because Im a single parent and I need a car to take the kids to school pick up and work ect. I had my car payment plus an additional $400 for rental and it was just to much for me. He was so sweet and compassionate and caring he said come tomorrow I will have a car for you. I was so happy and thankful for his help. He is very professional but most of all very good at his job and his customer service skills are unbelievably wonderful. He should get a raise for how wonderful he is. More

David J Garcia from service has to be the most rudest person I came across! Before even looking at my car he was already telling me he can’t fix it and won’t fix it. That if he did he would get a tow tru person I came across! Before even looking at my car he was already telling me he can’t fix it and won’t fix it. That if he did he would get a tow truck ready for me. Mind you he hasn’t even looked at my car or did anything to see what the problem was. He made it seem like we were an inconvenience for him. He even went to the mechanics to tell them to refuse working on our car. I will never return to Red McCombs Superior Hyundai. More

Service department is terrible, dropped my car off in the morning and no one has updated me about my car. They haven’t even sent a diagnosis and it’s been over 3 hours. Nothing is more annoying than waiting morning and no one has updated me about my car. They haven’t even sent a diagnosis and it’s been over 3 hours. Nothing is more annoying than waiting for your car that’s not being worked on. Trash. More

Outstanding! Like to thanks Eddy Flores for his outstanding Customer Service. He took the time to fully explain to my satisfaction my concerns and left feeling saf Like to thanks Eddy Flores for his outstanding Customer Service. He took the time to fully explain to my satisfaction my concerns and left feeling safe to drive my vehicle. Continue your outstanding Service, More

Paint & Body Shop My second trip to Red McCombs Paint & Body shop at this location in the past 45 days. NOT because they stink, but because other drivers do! In the My second trip to Red McCombs Paint & Body shop at this location in the past 45 days. NOT because they stink, but because other drivers do! In the Paint & Body Shop I deal with Gregg. He is the best... EVER! His professionalism, customer service, and his drive to make sure each and every customer is 100% satisfied prior to leaving is why I have been going here for over 10 years. This last visit, was again, one without disappointment. His "Number One Guy", David, did some quick, but very thorough body work on my F150 while I waited. It took, maybe 30 minutes total time. For all of the work that was accomplished I was quoted $500-$750. You'd be amazed at how much of a bargain it was after all was said and done. Superb Customer Service, Highly Personal Service, and Great Pricing are why I'm hooked for life! More

2017 Genesis G90 Service Department exceeded expectations kept me informed as to progress on servicing daily G90 was very clean and maintained in service department a Service Department exceeded expectations kept me informed as to progress on servicing daily G90 was very clean and maintained in service department and when completed received very clean vechile both inside and out hats off to job well done Question WHY is Genesis Brand and Model NOT LISTED More

Expess Lane is Great!!! Quick and Easy It took less than 25 min! I even got a complimentary car wash. Everyone was knowledgeable and it was a pleasant visit. During the visit I even had a C It took less than 25 min! I even got a complimentary car wash. Everyone was knowledgeable and it was a pleasant visit. During the visit I even had a Chance to test drive the New G80. Great car! More

Overall experience pretty good...EXCEPT when it comes to Polysteer (the program where you pay an extra $15 a month to removes stains, burns etc)....Finance/Sales sold it as easy, just bring the car in and w Polysteer (the program where you pay an extra $15 a month to removes stains, burns etc)....Finance/Sales sold it as easy, just bring the car in and we will take care of it.....go to find out you have to have your contract, take pictures, submit a claim, ....jump threw hoops.....Sales/Finance was Misleading or Uninformed...asst service manager made it right one time....Because he could tell I was not happy.....BUT SALES/FINANCE sold me something that is a bigger pain in the butt than they made it out to be. Will continue using service, but have bad taste in my mouth with SALES/FINANCE and would not recommend SALES at this time More

I have been going to Red McCombs Superior Service Center for over 9 years. First with a 2002 Hyundai Elantra, then with a 2009 Hundai Elantra. Service has always been good. But today was exceptional. I was for over 9 years. First with a 2002 Hyundai Elantra, then with a 2009 Hundai Elantra. Service has always been good. But today was exceptional. I was just in for an oil change and 27 point inspection and in less than 20 minutes everything was completed. Fastest ever for me and the work was done correctly. Service staff is friendly. More