Red McCombs Hyundai - Service Center

Victor greeted me and set set expectations for my service visit. He kept me in the loop while I waited in the lobby. Service was faster than I expected and was out in about an hour! service visit. He kept me in the loop while I waited in the lobby. Service was faster than I expected and was out in about an hour! More

Customer service is above the rest between Houston to San Antonio, Tx! I had issues with dealerships until I went to my home base! Antonio, Tx! I had issues with dealerships until I went to my home base! More

While I had an excellent purchase from Red McCombs when I bought my 4Runner, I feel like the service department has gone downhill over the past 2 years. Wait times have gotten longer and longer, and repair p bought my 4Runner, I feel like the service department has gone downhill over the past 2 years. Wait times have gotten longer and longer, and repair prices have gotten higher and higher. After a 5+ hour wait for my vehicle, with no updates, I received a quote for $1745 and the service tech expected me to approve that on the spot and continue to wait. When I stated I did not have the $1745 that day nor the time to wait for the repair after a 5-hour wait, he seemed irritated. A nearly $2000 repair takes some budgeting for most people! Plus, I did not have another 5 hours to wait to get my vehicle back. I have had all my vehicle maintenance done here since I bought my 4Runner, but I believe I will start looking for another repair facility. More

The Service Center and Chase were beneficial and quick. The reception area and bathrooms are always clean and inviting, and it is helpful that I can work from there. The reception area and bathrooms are always clean and inviting, and it is helpful that I can work from there. More

The length of time I waited was unacceptable. My appointment was scheduled at 11:15 am and I waited until after 3:30 pm for it to be done. There isn’t vending machines in the waiting area or even My appointment was scheduled at 11:15 am and I waited until after 3:30 pm for it to be done. There isn’t vending machines in the waiting area or even water while you wait. It seems ridiculous to even have to schedule when it takes that long. It would have been helpful if there was a link to let you know around what time they think you will ready when you make the appt. That way you can have someone pick you up or setup a ride share. I was given a possible time it would be completed once I arrived, however it lasted longer than that time. More

Everything went smoothly, and I got my truck back a lot sooner than I thought I would. sooner than I thought I would. More

The collision department was prompt on fixing my vehicle-the adjuster kept in touch with me on the progress-thank you Victor and Margaret vehicle-the adjuster kept in touch with me on the progress-thank you Victor and Margaret More

Very nice service center. Waiting is comfortable an relaxing. The staff is always very nice. Waiting is comfortable an relaxing. The staff is always very nice. More

I would have rated the service as five star but I was not offered a loaner or rental car for my warranty repair. I left the car with Red McCombs Hyundai for a radio/backup camera replacement and driver side offered a loaner or rental car for my warranty repair. I left the car with Red McCombs Hyundai for a radio/backup camera replacement and driver side door handle replacement. I was traveling for a week so didn’t need the car. When I returned, I waited an additional week without a loaner or offer for a rental car. Thankfully, I have backup transportation that is not as economical but still disappointing that during a repair lasting two weeks I wasn’t offered anything for temporary transportation. Comparatively speaking, when I had a recall performed on my 2014 Ford Focus, I was at least provided with a rental for four days. More

great service and great customer service. previously didn't have great luck with another Hyundai service center, but this location was great. previously didn't have great luck with another Hyundai service center, but this location was great. More