Red McCombs Hyundai - Service Center

The new facilities were nice. I sat in a comfortable area, enjoyed a cup of coffee, and worked undisturbed while I waited for my vehicle to be serviced. Victor, the person who too I sat in a comfortable area, enjoyed a cup of coffee, and worked undisturbed while I waited for my vehicle to be serviced. Victor, the person who took my vehicle in, was pleasant and efficient. The provision of communication with him by phone or text was a welcome innovation. More

They have good waiting facilities for customers. The staff was very welcoming and friendly staff. The staff was very welcoming and friendly staff. More

People helping me were very polite & professional. I was met at my car & taken to the waiting room while the work was being done on my vehicle. I was met at my car & taken to the waiting room while the work was being done on my vehicle. More

Oil change; advisor was helpful and explained everything; fast and great service! out in less than an hour fast and great service! out in less than an hour More

I dropped the car off on Dec 21, didn’t hear any update, expected timeframe for an update…nothing, despite multiple voicemails and multiple text messages until Jan 9th. I understand holidays, I understand i expected timeframe for an update…nothing, despite multiple voicemails and multiple text messages until Jan 9th. I understand holidays, I understand it takes time to do diagnostics, but never got a return call or text…or an expectation-setting conversation until almost 3 weeks after dropping the car off. I would’ve been absolutely fine waiting that long—I just had no idea it would be that long, or how long it might take. The end results were positive. I’m happy with the outcome. Communication could’ve been dramatically better. And when I did hear that it was a software update and refilling a couple fluid reservoirs that did the trick…we’ll, I still had to ASK what the cost was (it was only the diagnostic fee—which was awesome)… but I had to ask after being told it was ready for pickup. Being without the car for nearly 3 weeks wasn’t easy, and if I had known that would potentially be the case, I could’ve planned for it. To be clear: I’m very happy with the outcome. The staff in the service area was good. Customer service from my advisor was terrible. More

Poor communication within the staff and different messages being relayed about my service. The issue I came in for was not addressed. I told the staff the issue occurs with my speed is greater th messages being relayed about my service. The issue I came in for was not addressed. I told the staff the issue occurs with my speed is greater than 65 but their note reflects below 65.. when checking the problem. More

Service takes forever. Both times I’ve come I’ve stayed for 3+ hours there. Both times I’ve come I’ve stayed for 3+ hours there. More

Red McCombs Hyundai always does a great job. That's why they are always busy- everyone wants their service. My suggestion, drop off your vehicle, let them perform their great service. Go live yo That's why they are always busy- everyone wants their service. My suggestion, drop off your vehicle, let them perform their great service. Go live your life, come back a get your vehicle when it's done and quit complaining how long it takes. More

Worked with Mohammed and Oscar and they treated us with the most respect and got me a great deal for my first car purchase! Great experience for a first timer! the most respect and got me a great deal for my first car purchase! Great experience for a first timer! More

Amber was very professional and has excellent customer service skills. I spent 13 years in Japan and the Japanese take pride in ensuring their customer service skills are at the highest standard and Amber service skills. I spent 13 years in Japan and the Japanese take pride in ensuring their customer service skills are at the highest standard and Amber upheld the same standards level. She's awesome! One note, I only rated "service and delivery" as average as it took almost 30 minutes for my car to be delivered back to me after Amber had called them. More