Red McCombs Hyundai - Service Center
San Antonio, TX
742 Reviews of Red McCombs Hyundai - Service Center
My experience was absolutely wonderful. I stopped in to make appointment to service my vehicle and by my surprise they took care of it right away. Gustavo was very professional and courteou I stopped in to make appointment to service my vehicle and by my surprise they took care of it right away. Gustavo was very professional and courteous. More
Gustavo and Rigo are great! !!! Went above and beyond to address all of my concerns in a timely manner. Customer service at its finest!! !!! Went above and beyond to address all of my concerns in a timely manner. Customer service at its finest!! More
My experience was great. Gustavo was able to assist with getting me set up for an oil change as well as assisting with some last minute car maintenance items that’s I needed. Gustavo was able to assist with getting me set up for an oil change as well as assisting with some last minute car maintenance items that’s I needed. More
No shuttle, loaner vehicle, or free ride was offered during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was in for service despite 1. setting up an appointment over the phone and explaining the issue and 2. Hyundai had all necessary issues already recorded in the hyundai app. The dealership should not have to ask any questions. The car should automatically report any issues over the air. This should trigger a user friendly interface that allows fast scheduling of maintenance. The app should be able to automatically calculate estimated completion times. Just the fact that I even had to call for service is enough to prevent me from purchasing another hyundai. The fact that I had to tell anyone what was wrong with the car also disqualifies hyundai as a serious modern car manufacturer in my mind. I recommend researching more modern service procedures. Tesla's service department is so much better than hyundai, that the service experience alone will ensure my next car purchase is a Tesla and not a hyundai. Do your research. Be better. You're falling massively behind with your technology and it's glaringly obvious in your service department procedures. More