Red McCombs Hyundai - Service Center

The service, personnel and facilities were excellent (5-stars) However, I GAVE IT 1 STAR SO YOU WILL NOTICE THIS!!! I almost hit a man walking across the drive-in dropoff/pickup bay as I was pulling (5-stars) However, I GAVE IT 1 STAR SO YOU WILL NOTICE THIS!!! I almost hit a man walking across the drive-in dropoff/pickup bay as I was pulling into the bay. He came out from the gap in the railing right by the door as I was pulling in. The pedestrian door there has a full glass window, but it must have a coating to reduce sunlight because one can see out but not in. I obviously couldn't see him in advance, and he was either not paying attention or perhaps misjudged my approach. In any case, it was a very near miss, and left me (and I imagine him too) shaken for a good while. I recommend several ways to fix this: 1. Close off the opening in the pedestrian railing right by the door. You could just weld a chain across there (with a clasp and a hanging sign asking folks to go around. This will prevent pedestrians from walking out directly from behind the door and into the bay unseen by motorists, while leaving you a opening if you need it for other purposes. 2. Post prominent signs alerting pedestrians to look both ways for oncoming cars (since vehicles go in and out of the bay both ways). 3. Post prominent sign(s) alerting motorists to watch for pedestrian traffic. This could be painted right on the pavement leading up to the bay or on the front of the building. 4. Consider installing some yellow-painted speed bumps on the entry sides of the bay to help slow traffic into the bay. I wasn't speeding per se, but I did have to gas it a little to get up the rise and into the bay. Although my speed was slow enough to stop within 12-24 inches, speed bumps may have helped me be more aware of the situation and ensured my approach was as slow as possible. This is really a safety issue. Allowing pedestrians to step out from behind a doorway unseen is going to end in tragedy at some point. Please fix this! Again, you services, personnel, etc. were excellent -- 5-stars. However, nearly hitting someone (or conversely, nearly being hit), in a preventable situation, is a 1-star experience. I will be back every quarter for service, so I will be checking to see that this is fixed. Thanks! More

Service center didn't even notice a nail sticking out 2 inches from the tire and still Rotated it without removing it. Even after we told the tech there was a nail in the tire to please ensure the tire was inches from the tire and still Rotated it without removing it. Even after we told the tech there was a nail in the tire to please ensure the tire was safe and tended to. This lack of detail, attention, and quality craftsmanship Is the reason we are going to take our vehicle to another service center. When you're charged several thousands of dollars more for your purchase of a new car and maintenance package you expect exceptional maintenance service. That wasn't the case and my wife and I are very disappointee with this center. More

Gustavo was great! Very pleasant to work with and kept me informed while my vehicle was serviced. Very pleasant to work with and kept me informed while my vehicle was serviced. More

Amber was our service advisor and kept us informed every step of the way ! We genuinely appreciate the timely efficient response and helpful feedback. Thank you once again ! step of the way ! We genuinely appreciate the timely efficient response and helpful feedback. Thank you once again ! More

You guys rock thank you for everything. Especially the guy service Paul 👍 he was very helpful Especially the guy service Paul 👍 he was very helpful More

Wonderful service. Victor was great from start to finish. I enjoy getting my vehicle serviced here. Victor was great from start to finish. I enjoy getting my vehicle serviced here. More

Had our car for over 2 weeks and blower still wasn’t fixed when got it back fixed when got it back More

Very courteous staff; however, I was not informed as often as I would have liked on the status of my car. The length of time to complete my repairs was at least double what is acceptable, as it took 30 often as I would have liked on the status of my car. The length of time to complete my repairs was at least double what is acceptable, as it took 30 days to complete. I only went to this body shop because I lease a Genesis and I wanted the the work to be up to their standard. More

Great place to get your car looked at thank you Victor for helping us again thank you for helping us again thank you More

Warm and friendly service from their Service department. Cashiers are quick and treat each customer with a friendly disposition. Cashiers are quick and treat each customer with a friendly disposition. More