Red McCombs Hyundai - Service Center

My initial experience when buying my Santa Cruz was very good. Its been 5 months now and the truck is OK. Gets about 27-34 MPG. There was an issue with the bed mat. It was warped when we bought it. The sale good. Its been 5 months now and the truck is OK. Gets about 27-34 MPG. There was an issue with the bed mat. It was warped when we bought it. The sales man was supposed to get us a new one. I last talked to him about 2 months ago. He said they hadn't gotten one in. That was 3 months after I had purchased the truck. He has not called or texted.with the status of the order. His name is Manuel S Garza. I am going to wait a bit more then I will be going to the manager. Not a good way to generate repeat business. The door locks are also an issue. If one door is open you cannot lock them. We had an issue while we were still in my previous car. A better came up and tried to get into the car demanding money. I was loading groceries in the back seat on the other side. My wife was in the from passenger seat. The beggar was banging on the door and window, demaning money.Thankfully she was able to lock the door and I went around and ran off the beggar. If the same thing happens in the Santa Cruz, The beggar would have gotten in and been able to beat on my wife and steal her purse before I could get there. All because the Samara Cruz will NOT allow you to lock the doors with a door open. There is no means to manually lock the door. They are power lock only. I discovered another issue withe the door locks. They will not unlock if a person is in the truck with the key and the food are locked. I found this out one day when I went into the store and my wife waited inthe truck. It was fairly hot (90) so I left the engine running withe the AC on. After I got out, my wife locked the door. I went into the store, did my shopping and returned. Only to find out I couldn't unlock the truck. Neither the button in the door nor the remote would unlock the truck. I had to knock on the door to have my wife unlock the truck from the inside. If she had passed out or had a heart attack, I would have had to break a window to get in, even though I had a key. The lock issue is a huge saftey concern and needs to be addressed before something goes wrong and someone is seriously hurt. There is no reason to put such limits on the locks. When something does go wring, I am sure a huge law suit will follow. More

I took my vehicle in for repair and was not satisfied with communication and finished repairs. Vehicle is having issues I did not have previously. with communication and finished repairs. Vehicle is having issues I did not have previously. More

Fast and very useful. I love coming here for get my car serviced. i look forward to coming back. I love coming here for get my car serviced. i look forward to coming back. More

Gustavo is an amazing service advisor. He always makes sure to take care of me and my vehicle. He always makes sure to take care of me and my vehicle. More

The service is very good. The personnel are friendly. In my case, he answered all my questions. The entire team are happy abd respectful. By the way, the new section were ones The personnel are friendly. In my case, he answered all my questions. The entire team are happy abd respectful. By the way, the new section were ones wait is very nice and pretty. Service was very good. More

Paul provided great customer service upon my arrival and informed me on what was covered and not. He was very attentive. informed me on what was covered and not. He was very attentive. More

Gustavo was professional, quick, and prepared. I appreciate his assistance. I was provided a loaner car and update as needed. I appreciate his assistance. I was provided a loaner car and update as needed. More

Easy Check-in and Quick Service. Will be back again and recommend to family/ friends. Will be back again and recommend to family/ friends. More

Easy of availability of the appointment. punctual an courteous service, completed the recall work in the time promised. punctual an courteous service, completed the recall work in the time promised. More

Service staff were great & service done quickly. Check car out out followed up with repair. Check car out out followed up with repair. More