Red McCombs Hyundai - Service Center

Service department took my vehicle Friday, June 7th. They did not diagnose my vehicle and provide me an estimate until Monday, June 10th. I did not receive a loan vehicle until Monday, June 10th and t They did not diagnose my vehicle and provide me an estimate until Monday, June 10th. I did not receive a loan vehicle until Monday, June 10th and then only when I complained that I did not expect my vehicle to be kept for that long. Repairs were completed Thursday, June 13th, at which point the service department said that the extended warranty company had not paid out on the claim and that they had to keep the vehicle longer. I did not receive a timeline when I asked for an ETA. I did not receive updates about the wait time unless I prompted the service department first. The service department did not say they were attempting to resolve the issue with the warranty company unless I prompted them first. The vehicle was not returned to me until Wednesday, June 19th. More

Great staff, very attentive! Mr. Alanise did a great job! My car was perfect! Excellent service! Mr. Alanise did a great job! My car was perfect! Excellent service! More

Amber was great with assisting me. She explained everything and made sure I understood! I am satisfied with her service. She explained everything and made sure I understood! I am satisfied with her service. More

My appointment was scheduled promptly. Service was excellent and car was ready sooner than expected. Service was excellent and car was ready sooner than expected. More

Great customer care. Phil was great. Got everything done to my car with no issues. Phil was great. Got everything done to my car with no issues. More

The service representative demonstrated exceptional customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management t customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management team chose to openly display their political views, despite being advised by a representative to refrain from doing so. I believe the situation could have been handled more professionally if the individual had respected the advice given and refrained from engaging in such behavior. More

I had been calling Red McCombs for over 4 weeks to schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I g schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I got a piece of mail telling me about a recall I was already aware of. However, after I did book an appointment online, service was friendly and quick. More

Everyone I called and got transferred to my auto adjuster I would leave a voicemail and I would never got a call back. I would leave a voicemail and I would never got a call back. More

Customer service was great from Gustavo. He was able to answer my questions and provided me with everything I needed. He was able to answer my questions and provided me with everything I needed. More

After leaving my 2017 Hyundai Tucson as an original owner with under 100,00 miles they said my car needed a new engine (by text) for a quote of $10,800. The manager insisted it was maintenance neglect and w with under 100,00 miles they said my car needed a new engine (by text) for a quote of $10,800. The manager insisted it was maintenance neglect and was rude and unhelpful. I had to insist he see if it would be covered under the power train warranty. He begrudgingly agreed but was very negative. I have been a loyal Hyundai customer having purchased two vehicles and referred family. Never again. More