Red McCombs Hyundai

Service was quick, Jordan and Mohammed did a great job helping us through with the process and showing us everything we needed to know helping us through with the process and showing us everything we needed to know More

I have been servicing my Kona here for over 2 years. The only place I go to. It's clean, every one is friendly, and mostly happy to help. I don't really haggle and I pay for whatever they recommend. I f The only place I go to. It's clean, every one is friendly, and mostly happy to help. I don't really haggle and I pay for whatever they recommend. I feel that I met them more than halfway to establish a relationship. One the reasons I choose to go to Hyundai directly is to insure that I stay inside my warranties. I rather have a history of service at a qualified place. There have been a few disappointments. After replacing my air filters and doing a carbon flush in September/ October, I xame back in November for something unrelated and the rep recommended I do it again. I said that is weird to have to do so often- it was previously done at my last visit. asked if he looked at my car vet. He said no and that it's iust a recommendation. That did not make sense to me. How can you recommend something without actually checking if I need it? More recently, I purchased 4 brand new Hankook tires. About $1000 plus service and whatever else. Less than a week later, i had a flat but when I went to change to the spare, the wheel lock key was missing. We looked everywhere and so I had to get a tow back to Hyundai. I'll take some responsibility for this since I didn't check for the wheel lock when they gave me back my car. When I spoke to Gustavo, he said so and so might have forgotten. After thinking some more, he said that they do not touch my wheel lock and that they have a master. That's fine. I still had the original wheel lock packaging with part number so I paid out of pocket for the exact key. When I called back to check whether I needed to switch it out, Gustavo was out and a different rep told me it would be $215 to break my lock and put on a new one. When I asked why do you have to break it when you have a master, my call was escalated. The director said that $215 is for the labor. I asked that Gustavo call me back. If I am going to get charge, I would like to hear it from him. He never called back. Just so everyone is clear. Because I bought the same exact part, there is no need to break my lock. The new key replica will open it. Which I tried and it worked. My concern is how hurt for cash is Red Mccombs to be charging their customers for bullsh*t? Red McCombs is everywhere and I cannot imagine that they are in some kind of financial distress - over $215. I am looking into other certified places but it is hard. Red McCombs own everything. I would only recommend coming here if you have someone close looking out for you so you aren't charged for dumb things. More

Great great service service advisor always there to help answer my questions hehe . Thank you answer my questions hehe . Thank you More

Excellent service. They were ready. to process my maintenance at the time of my appointment. They were ready. to process my maintenance at the time of my appointment. More

Carlos made my experience great from start to finish! He was extremely thorough and took the time to show me different options and even different colors so I could truly figure out what I wanted. He was He was extremely thorough and took the time to show me different options and even different colors so I could truly figure out what I wanted. He was patient, knowledgeable, and never made me feel rushed or pressured. On top of that, he worked hard to get me the best deal possible! I am very happy with my experience at the dealership and highly recommend asking for Carlos if you want excellent customer service and a smooth car-buying experience. More

Stellar experience with Wayne, Ricardo & JT. I’d definitely recommend them to friends and family & will return when we decide to purchase another vehicle. I’d definitely recommend them to friends and family & will return when we decide to purchase another vehicle. More

Easy location with a nice lot with excellent selection of vehicles to fit what we were looking for. They also worked smoothly to make a deal that net our needs. vehicles to fit what we were looking for. They also worked smoothly to make a deal that net our needs. More

Excellent service by Gustavo and team. They were a pleasure to work with and I look forward to coming back. They were a pleasure to work with and I look forward to coming back. More

The salesmen were great. I wasn’t the biggest fan of when the general sales manager came out. He made me feel small and dumb, but thankfully I stood my ground. The financial I wasn’t the biggest fan of when the general sales manager came out. He made me feel small and dumb, but thankfully I stood my ground. The financial manager was very kind! More

Salesperson had said he would personally deliver the car at a specified date and time. After I made payment, he tried to push the delivery date out by 3 days. Ultimately having someone else deliver the car at a specified date and time. After I made payment, he tried to push the delivery date out by 3 days. Ultimately having someone else deliver the car several hours late. The driver who delivered the car had no idea about anything about the car. He didn't even have basic knowledge about the car. I called the salesperson with a couple of follow up questions and he does not even reply to texts or phone calls. More