Red McCombs Hyundai Northwest

Alyssa lead me to believe that she was going to be the sales person for the purchase of our car. I felt like she deceived us. She should have the integrity to inform me upfront what her role would be in sales person for the purchase of our car. I felt like she deceived us. She should have the integrity to inform me upfront what her role would be in the purchase of our car. More

In April of 2023 Genesis issued a recall for seat belt pre-tensioners that could explode during collisions. I went to Red McCombs Hyundai Northwest on 23 June 2023 to ask about scheduling the recall appo pre-tensioners that could explode during collisions. I went to Red McCombs Hyundai Northwest on 23 June 2023 to ask about scheduling the recall appointment. Mr. Gilbert Pena informed me that I would have to drop off my vehicle for approximately 5 weeks, without a loaner! About 6 months ago, I tried to deal with a similar recall of my daughter's Hyundai Venue. At that time, they stated that the car would need to be dropped off. In approximately 1 week they would evaluate the car to see if it was subject to the recall. They would then order the part and proceed with the repairs. I had to clarify because I did not believe what I was hearing. Can I make an appointment to have the car evaluated for the recall? They answered no. I promptly called Red McCombs Hyundai (410). We were allowed to make an appointment for recall evaluation. After an hour appointment we were told that our vehicle did meet recall criteria. They ordered the parts and we made a second appointment for the repair. Please note that the 410 location is less than 15 minutes away from the I-10 location. My issue is that the 410 location does not service the Hyundai Genesis line. So I will need to do a search for nearby dealerships which can complete this recall without me being without a vehicle for 5 weeks! It's the dumbest business model I have ever heard of. In Mr. Pena's defense, it's not his policy. I thought "Is this your way of not doing the recalls. Make the process so inconvenient that people go somewhere else..." I bought my vehicle two years ago then moved here from out of state. If I knew that I would be dealing with this service department, I can't say I would have bought the Genesis. More

Roberto was very nice and helpful. He is one of the most patient sale man that Ive talked to. Many choices to choose from and im thankful that we got the car we wanted He is one of the most patient sale man that Ive talked to. Many choices to choose from and im thankful that we got the car we wanted More

I was pleased with my experience in purchasing my new car. Everyone was professional and very helpful car. Everyone was professional and very helpful More

Fermin and everyone were kind and helpful. We did not have any issues that weren’t taken care of immediately and expeditiously. All were knowledgeable about Hyundais without being pushy. We did not have any issues that weren’t taken care of immediately and expeditiously. All were knowledgeable about Hyundais without being pushy. More

As soon as I walked in to the service department I was assisted , everyone was very friendly and had great customer service . assisted , everyone was very friendly and had great customer service . More

The Genesis purchase experience was completely transparent and pressure free. The entire staff was experienced, helpful and attentive, and made sure everything was properly taken care of. transparent and pressure free. The entire staff was experienced, helpful and attentive, and made sure everything was properly taken care of. More

Terrible communication on status of vehicle. My original service agent apparently “left the company” when I called back in a few days for an update and no one could tell me what’s going on with My original service agent apparently “left the company” when I called back in a few days for an update and no one could tell me what’s going on with my vehicle until I get assigned a new service agent. Took a month to get an appointment for some recalls and told that I could not wait there for service as it would take a couple of days. No loaner cars offered so I had to carpool to work. Days go by and no call back. Finally call me after 5 days saying my vehicle is ready with no apologies or acknowledgment of the many voicemails I left inquiring about the status. If they had only responded earlier to reset expectations I could have planned for it. Ended up having to borrow a car from a friend. More

The recall was take care of as soon as possible and did not wast a lot of time that great not wast a lot of time that great More

My salesman, Shawn Sorola, was very kind and helpful, open to whatever I needed. He was very eager to help and made me feel like he and everyone who works there were tuned in to my needs. I love the Re open to whatever I needed. He was very eager to help and made me feel like he and everyone who works there were tuned in to my needs. I love the Red McCombs dealerships and thank you! The finance part of it was very stress free. I am very happy with my vehicle and with the dealership. More