Red Hoagland Hyundai - Service Center

Great service. Thorough and the car wash was an added bonus! Highly recommend this dealership. Thorough and the car wash was an added bonus! Highly recommend this dealership. More

Quick and smooth process to have my vehicle serviced in time for holiday travel ! Thank you time for holiday travel ! Thank you More

Service is excellent. Service Rep is always ready to help and makes recommendations to improve your vehicle performance. Service Rep is always ready to help and makes recommendations to improve your vehicle performance. More

Staff was Friendly. And the Service and the Staff was Great!!! And very Professional at all times!!! And the Service and the Staff was Great!!! And very Professional at all times!!! More

I brought brought my car in for warranty work and couldn’t have been more pleased with my experience. The service person came right out to my car, took me inside to the service desk. The person at th couldn’t have been more pleased with my experience. The service person came right out to my car, took me inside to the service desk. The person at the help desk was warm and welcoming. I went to the lounge area to wait and within 20 minutes the person from the service desk came and notified me that my car’s work was complete and pointed me to my car. More

Lacey is very efficient and pleasant to work with at this dealership. A good experience!!!! dealership. A good experience!!!! More

Friendly service, Was unable to duplicate a reoccurring issue with auto hold and epb lights coming on while driving. issue with auto hold and epb lights coming on while driving. More

On a positive note: We were on a 3,500 road trip with our 2022 Tucson and we had an unfortunate issue with our transmission in Savannah, GA. The transmission replacement went well, vehicle was transport our 2022 Tucson and we had an unfortunate issue with our transmission in Savannah, GA. The transmission replacement went well, vehicle was transported back to Red Hoagland. No issues. There were some discrepancies with replacement vehicle reimbursement, but, Red Hoagland was instrumental in ultimately resolving the issue.. More

My name is Freddy Martinez. I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursda I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursday 10/6/23 to take my wife to the doctor for 1st surgery follow up appointment. Saw oil on carport floor. Called Red Hoagland Service Winterhaven. Was told by service agent to call roadside assistance to tow it to them. Roadside assistance said they were under hurricane restriction of 10 miles and couldn't do it. Called Red Hoagland Service Winterhaven back. The same agent said that her manager told her to have us call roadside assistance again and speak to another person or to get our own private tower and if it was determined that it was their fault we could put in for reimbursement of the towing charge. I asked to speak with manager and was told he was busy but he would call me back when he was free. I never got a call back. Finally got roadside assistance to tow it to the service department at Red Hoagland at 3:30. Received call from Red Hoagland Service at 9:45 am on 10/7/22 that the car was being looked at. Got call at 3: 30 pm that it was just spilled oil in the car engine area and car was ok for pickup. I had no way to get it then so I had to wait until Monday 10/10/22. I went in am and the car was the same with oil all over. I have pictures and video by the way. I refused to take the car like that. Advised I would not take until they cleaned out all the oil. I picked up the car in afternoon and drove it the 28 miles distance home. Now the car smells like burning oil. My lease is over in February 2023. I will not be doing business with this location again. So sad that work ethic and customer service do not exist at this location any more. More

Think TWICE BEFORE buying here! You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it w You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it was that anything less than 5 stars would cause them trouble with Genesis USA. The real reason I canceled my Porsche order was for the Concierge Service where they BRING YOU a loaner Genesis and take yours in for service for you. Nice! That was the entire thing that tipped me towards a Genesis. I even confirmed at that time that they would have loaner vehicles (been bit by loaners before) and they assured me they had dedicated loaners for this program. When it came time for my first service they said they couldn’t offer Concierge Service because they had no loaners at all. My guess is that any that they had they sold off because it’s a pandemic and they can make more money! And dealers wonder why nobody likes the dealer experience! Why worry about making good on promises to existing customers when you can profit from new customers! I assume that’s the logic. But why not offer me a rental car and just come drop it off? Other dealers have done that. But no. No loaner. No rental. No pickup service. No drop off service. None of the stuff I was promised at all. I only have 1 car so that means I have to figure out how to get there, then to a rental car place, pay for a rental, and then do that in reverse when my car is done. All when I paid for Concierge Service already. I asked to speak to the Service Manager and got his voice mail. Left him a message even though he never said his name on the voicemail. A week later and no returned call I left a 1 star review for them. About 30 minutes later they called me. Of course, they FIRST replied to the review. Shows their priorities here. Cover ourselves before we go help the customer. Lovely. Service Manager Brian claims he never got my message and blamed it on a new phone system. Right. Okay. Great system. He also said he doesn’t control loaner vehicles or have any control over ordering them and didn’t know when knew loaners would arrive. Said it wasn’t his job. What? Wouldn’t loaner cars for the service program absolutely be part of the job of a Service Manager? Or shouldn’t he at least be informed of those things? I asked why he called if he couldn’t help me. He told me the dealer Manager, Justin, told him to. Hmm. Why didn’t Justin call me? I’m not important enough to talk to the dealer Manager? I asked him to have Justin call me, and so far he has NOT called me back. Doubt he will. Maybe another phone system glitch? When this first happened I also opened a support ticket with Genesis USA who assured me the dealer is NOT allowed to pull this stuff. They assured me they would follow up with the dealer directly and make sure this doesn’t happen again. But a week later and Brian at the dealer has no knowledge of this case being opened. So did Genesis USA not doing anything at all in a full week’s time? Trying to get a follow up from Genesis USA isn’t easy either as they keep telling me, more or less, that they’ll handle it and they don’t need to update me at all. Lovely. Not like that will stop me. I wouldn’t buy from Red Hoagland ever again at this point and don’t see myself buying another Genesis again either. The biggest issue here is that Genesis wants to be a luxury brand like Porsche and Mercedes but they’re doing it out of Hyundai dealers that have no clue how to offer a luxury experience. It’s like going to a shady pawn shop to buy a high end Tiffany diamond ring, and it shows. This is why they create the Concierge Service program and it’s great in theory but shows how easily it falls apart when you have a dealer that decides to sell off their loaners cars. More