Razzari Ford

I bought a new Ford F-150 from Razzari on 5/9/10 and am very pleased with the overall experience. The vehicle was essentially a carbon copy of another vehicle at Galpin Ford in Los Angeles, and I worked w very pleased with the overall experience. The vehicle was essentially a carbon copy of another vehicle at Galpin Ford in Los Angeles, and I worked with both dealerships simultaneously to obtain the best price. Galpin says it's the world's top volume Ford dealer, but Razzari matched Galpin at every step. In the end, I chose Razzari for two reasons: (1...and 1-A) I thought the salesman at Galpin was a bit too arrogant for my taste and I wasn't sure how Galpin's position as Ford's top dog translated into a better deal for me, and (2) for just about the same negotiated price, Razzari was able to offer a truck that featured two more options than Galpin's truck, including 20" aluminum wheels. To be fair, Razzari did not have to offer as big a discount as Galpin did to come down to the same price point because the Standard Vehicle Price shown on their respective stickers, for example, was $665 less for Razzari's truck than for Galpin's. Essentially, the same truck, just cheaper. The difference in sticker price, according to Razzari's Finance Manager, was due in part to their respective dates of delivery from Ford - Razzari's truck on 11/24/2009 and Galpin's about three months later on 2/11/2010. Final points. Never walk into a dealership until you've done your homework, and be prepared to walk out if you don't hear what you want to hear. I did that a few times. Use Ford's website to obtain detailed vehicle information, including the actual window sticker. Ford has approximately 170 authorized dealerships in California, and I manually scoured the site too many times to count over a couple of months to look for exactly the truck and options I wanted. In the end, I believe it paid off. In addition to Ford's website, I would highly recommend using Consumer Reports and Edmunds (in that order) to obtain independent pricing information. Last point. Two thumbs up for my Razzari salesman, Milton Seamon. He pushed but not too hard and was very accommodating on the day of the sale. He drove an hour out of his way on a Sunday to help me return a rental vehicle to the Fresno Yosemite International Airport, which is about 30 miles South of his home and about 60 miles South of the dealership. Thank you, Mr. Seamon, and the rest of the staff at Razzari. More

JAMES IS AN AMAZING SALESMAN. PROFESSIONAL KNEW MY NEEDS AND ASSISTED WITH GREAT PROFESSIONALISM. HE MADE THE PROCESS QUICK AND SIMPLE THE WAY CAR BUYING SHOULD BE. I WOULD RECOMMEND HIM AND THE RAZZARI D AND ASSISTED WITH GREAT PROFESSIONALISM. HE MADE THE PROCESS QUICK AND SIMPLE THE WAY CAR BUYING SHOULD BE. I WOULD RECOMMEND HIM AND THE RAZZARI DEALERSHIP TO MY FRIENDS AND FAMILY. JUST AN OVER ALL GREAT EXPERIENCE. THANK YOU JAMES AND THE RAZZARI TEAM! More

We contacted several dealerships looking for a new truck. James Hudson called us right away and looked for what we wanted. He was able to locate several trucks that met our criteria. He e-mailed us inform James Hudson called us right away and looked for what we wanted. He was able to locate several trucks that met our criteria. He e-mailed us information on all the trucks and we set up an appointment for us to see him today. He was very helpful and easy to work with. We purchased a new truck and are very happy with it. More

James was fabulous to work with, very professional and knowledgeable about the product, and I didn't feel pressured or rushed to buy my new vehicle. James came through on the exact model I wanted and I a knowledgeable about the product, and I didn't feel pressured or rushed to buy my new vehicle. James came through on the exact model I wanted and I am extremely happy with it. He is a terrific salesman all around. More

your service people are great................................................................................................................................................ great...................................................................................................................................................................................................................................................................................................................................................... More

This dealer responded to my internet inquiry with a great price and attitude. They asked questions about what I was looking for, the features I wanted and the color and options that I preferred. They price and attitude. They asked questions about what I was looking for, the features I wanted and the color and options that I preferred. They provided me with information about the cars they had in stock. And they offered me a great deal on the car. I will certainly use them again when shopping for another car. More

Our family owns two Hyundai Sonatas, and the Hyundai dealer in town recently closed. Since both of our cars are still under warranty, I was frustrated at the thought of having to drive at least 45 minu dealer in town recently closed. Since both of our cars are still under warranty, I was frustrated at the thought of having to drive at least 45 minutes to get our cars serviced at a dealer. About a week ago, Razzari Ford Mazda sent out promo cards to all Hyundai owners in our town, announcing that they now service Hyundai cars. I thought it was a smart and timely marketing move because it reached out to the hundreds, if not thousands, of disappointed Hyundai customers, like myself, who no longer have a place to service their cars. I decided to give Razzari a chance at my business, so I took one of our cars to get an oil change. When I got to the dealer, I was promptly greeted by Val Reyes, the service advisor, and my car was checked in. I had both of my sons (ages 2 and 4) with me that morning, so I was hoping for a speedy turn-around. The fact that the waiting room was not kid-friendly didn't help in passing the time. Providing something in the waiting area that could entertain kids while parents wait for their car to get serviced would greatly add to the overall experience (e.g., play area, toys, kid movies/shows, etc.). As promised, it took a little over an hour before my car was ready. The next morning, I found a sizable oil puddle in my garage. Apparently, the tech that worked on my car didn't do a proper job of closing things up. I called the service advisor and alerted him of the leak. He told me to bring the car in, and he would take care of the problem. Not looking forward to spending another morning at the dealer, I reluctantly came back to give the dealer a chance to correct the mistake. Upon arrival, Val apologized for what had happened, and he immediately checked my car in to have it serviced. It took about an hour for them to rectify the problem. Apparently, the oil gasket wasn't tighten well, which caused the leak. The gasket was replaced, the rock shield was cleaned, and the oil was replaced. While waiting for the car, the general manager (Eric Hamm) asked why I was back again, and I told him the problem. He apologized for the embarrassing first impression. To compensate for the time and trouble of having to come back again, he gave me certificates for a free oil change and a detailing job. He also told me he spoke with the service manager and advisor to make sure it's done properly this time around. When I got my car back, I was greeted by the service manager and advisor, and both apologized for the inconvenience. I realize that businesses make mistakes, but the true test of a business is what it does when mistakes happen. Razzari not only owned up to its mistake but went the distance to rectify it. From the general manager down to the service tech, I felt everyone at Razzari was genuinely interested in making things right when the mistake was found. For that, I gave them high ratings and would recommend others to their service department. As they say in business, you rarely get a second chance to make a great first impression. While my first impression of Razzari wasn't the greatest, I was impressed with how they sought to make me a satisfied customer. By doing so, they not only earn my business but also preserve their reputation as a quality dealer, a place that truly values their customers and will do what's necessary to prove it. If you're a Hyundai car owner looking for a dealer to service your car, Razzari Ford Mazda is the place where they will not only take care of you but also take you seriously. More

we got a certified used 2008 f150 last year and it had a alignment issue,windows switch diffect,and until today they still cant figure out why all the warning lights comes on and rpm and miles per hour guag alignment issue,windows switch diffect,and until today they still cant figure out why all the warning lights comes on and rpm and miles per hour guage shuts down while driving. and ac unit blows hot air on full cold. been to the service area more than ten times to have this taken care off but there not taking it seriously!! More

The best recommendation my wife and I could give is we would use Razzari Ford again for our next vehicle purchase and we would ask for Manual and Fred to assist us.We have bought four F-series pickups fro would use Razzari Ford again for our next vehicle purchase and we would ask for Manual and Fred to assist us.We have bought four F-series pickups from Razzari's since 1997 and have not had one hassle or bad experience with either the sales side or the service side.We had set up an appointment thru the Costco program with Manual and we explained what model and what equipment we wanted on it. Manual walked us through the sales lot and explained the equipment and what it did. He and Fred talked with my wife and myself and an agreement was reached that we were all satisfied with and we bought the vehicle. The person that does the Razzari Ford hiring for sales, finance, and service needs to reach back and pat themselves on the back. Thanks again. Jan and Don More

What a great experience I had. I honestly did not expect to go home with a truck. They were wonderful to work with. I never felt pressured. I told them my budget and they found me the perfect truck. I w to go home with a truck. They were wonderful to work with. I never felt pressured. I told them my budget and they found me the perfect truck. I would highly recommend Freddie Funston and his manager Norm. More