Raymond Kia

Horrible sales tactics and liars. The worst car buying experience I have ever had in 13 years. I live over 45 minutes away and I was lied to repeatedly, only to get me to the store. Ra The worst car buying experience I have ever had in 13 years. I live over 45 minutes away and I was lied to repeatedly, only to get me to the store. Raymond Kia has a vehicle listed at an aggressive price that seems too good to be true. I called about the vehicle and I spoke with a sale person that lied and said she was a manager. I asked specifically on two separate phone calls if there was anything wrong with the car or if it had damage. I explained this was a long drive and please don't waste my time if the price is not accurate. The sales person over the phone said the price listed is accurate. I am also aware that the internet sales prices comes with stipulations on qualified rebates and incentives. She told me she would sell me the car at the internet price, no problem. She then promised me a trade in value that was quoted to me by two other dealers. So I took the drive to purchase the vehicle. As soon I as walked out of my car, the salesperson told me that the vehicle had a windshield replaced and had severe paint damage from an acid accident by a porter. Despite the obvious deceit, I briefly entertained looking at another vehicle. Not only did they offer me horrible price for another vehicle, they never offered me the trade-in value the other two dealers (not to mention every other dealer since the trip) had offered me. To make matters worse, the second vehicle they offered had less than 1k miles on it new, however it smelled like smoke. The salesperson actually admitted that she smokes in the car. After leaving the store in complete anger, I actually called the GSM and tried to make a deal for the car, despite the horrible experience. The GSM's final offer I almost agreed to, which I'm glad I didn't. The GSM's final offer, which he played off as the deal of the area, I was able to get the same deal at another dealer later that day. Both the Kia manager and GSM were apologetic regarding the actions of the salesperson, however they were not willing to make up for it. It is apparent that this dealer will lie and swindle potential customers just to get them into the door. Buyer be warned!!!! More

New 2014 Kia Optima SXL I had been to a few dealerships before and did not have a pleasant experience. After deciding to drive a little out of my way, I ended up in Antioch a I had been to a few dealerships before and did not have a pleasant experience. After deciding to drive a little out of my way, I ended up in Antioch at Raymond Kia. Jim A was my salesman and could not have been a friendlier gentleman. Through negotiations and all the transfers, he was able to sell me my first car. Since my purchase a week ago, I have gotten 5 calls about my satisfaction from Kim and Jim. Overall, Raymond Kia is worth the drive due to the friendly environment and make you feel like family. Go to Raymond Kia!!! More

Raymond Kia in Antioch Nice dealership, you get a loaner car for the life of owning your car and free car washes as well as topping off your fluids. Nice dealership, you get a loaner car for the life of owning your car and free car washes as well as topping off your fluids. More

Raymond Kia - Troy Crippen New Car Sales I recently purchased a new Kia from Raymond Kia with the help from Troy Krippen. I first started with the service department with my 2011 Kia and foun I recently purchased a new Kia from Raymond Kia with the help from Troy Krippen. I first started with the service department with my 2011 Kia and found Raymond Kia in Antioch IL. had better service than the dealer I bought the car from. When it came to buying my new Kia, Mr. Crippen was very knowledgeable about the vehicle I was looking at. I found the best deal from Raymond and Troy Crippen helped throughout the entire purchase. I thank Raymond Kia and Mr. Crippen for their help in getting the vehicle I wanted at the perfect price. \Sincerely: G. Tarpen More

The best customer service!!!! I went into Kia in Antioch, Ill today to get a car. I was immediately taken care of by Erica Foster. She was great!!! She got me the car I wanted with I went into Kia in Antioch, Ill today to get a car. I was immediately taken care of by Erica Foster. She was great!!! She got me the car I wanted with the price I wanted to pay. No hassles, no bells or whistles. Just talked to me normal and walked me through everything. Customer Service is above and beyond at this Kia. I took my cars here before I owned a Kia and with the great service and friendly atmosphere is the reason I came to get a car when I needed a new one. I already know I will be back when I'm ready to trade in my car I have now. I recommend this Kia and Erica to everyone!! More

Lease Of a KIA Optima on 06/26/2014 My prior experience with this dealership was less than ideal, however I decided to give them another chance based primarily on the positive things the My prior experience with this dealership was less than ideal, however I decided to give them another chance based primarily on the positive things the dealership owner does for the community. I expressed my concerns to my sales rep, Troy Crippen. He expressed concern over my prior experience and pledged to do better this time. I have to admit I was amazed at the turn-around. This car buying experience was actually pleasant! We toured the lot to find the perfect car to test drive (in the past I was given only 2 cars to select from). Troy understood that I did not want to play the back & forth game in which he checked with his manager multiple times to get me the best offer. We reached an amicable deal with only 2 trips to the manager. The finance paperwork went quickly and smoothly as well. Troy stayed with me the entire time and continuously checked with the other team members to keep things moving. He also provided service that far exceeded my expectations. For example, he synched my phone to the blue tooth in the new car. He programed my radio to the Sirius stations we thought I would enjoy. He explained all of the features of my new car and had me practice to be sure I understood. He helped me transfer my belongings from my old car to the new and even successfully installed the I Pass transponder for me. Even with all of this extra effort, Troy still had me out of the dealership within 3.5 hours!! I would certainly recommend the Raymond dealership to others, especially if you were to ask for Troy. I am definitely glad that I gave this dealership another shot. More

Left with a smile Troy was great to work with. He helped my husband and me upsize to a larger vehicle. He explained everything thoroughly and made sure we didn't ever l Troy was great to work with. He helped my husband and me upsize to a larger vehicle. He explained everything thoroughly and made sure we didn't ever leave his desk with questions. He was fun to work with, without adding pressure to buy. Even after all the paperwork, Troy took the time to set up Bluetooth with me. It was 10:00 at night but he was willing to help us out in any way he could. This is our second car purchase at Raymond Kia and we will be going back. Thank you. More

Raymond Kia of Anitoch, IL I went to Raymond Kia just to look at a used vehicle. I was immediately greeted by Erica Foster, who was eager to help assist me with my vehicle needs I went to Raymond Kia just to look at a used vehicle. I was immediately greeted by Erica Foster, who was eager to help assist me with my vehicle needs. This young lady went ABOVE and BEYOND to make sure I was satisfied and to put me into my new (used) vehicle. I test drove a 2012, fire engine red, Kia sport age. I immediately fell in love, but was very nervous about making the purchase due to my precise spending needs. Erica was great, and was able to work out an amazing deal that fit my needs. She has a great personality and helped to keep me laughing and calm during my purchasing process. I left Raymond Kia that evening with an amazing vehicle and with a weight lifted off of my shoulders knowing that I had gotten everything i wanted, and for the price that i wanted. Thank you Raymond Kia, and thank you Erica! More

Great Experience! Wonderful staff I cannot believe how easy they made it to buy a new car! I got an unbelievable price and a beautiful car. The customer service was excellent. I would I cannot believe how easy they made it to buy a new car! I got an unbelievable price and a beautiful car. The customer service was excellent. I would recommend them to anyone. I don't think Sol and his team could have done a better Job. More

Didn't expect to buy a Kia I was out car shopping when I stopped in to see what the Kia's were like, because I'd heard so many good things about them. I wasn't expecting to buy I was out car shopping when I stopped in to see what the Kia's were like, because I'd heard so many good things about them. I wasn't expecting to buy one, but Troy Crippen made the car so appealing that I couldn't resist. He was polite and very patient and worked with me to get the best price for the vehicle. He explained everything thoroughly and made sure that I knew I could reach him at any time if I had questions or concerns. I would recommend both Troy and Raymond Kia to anyone. More