Raymond Kia
Antioch, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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When Brian Martin was initially rude to me on the Chevy side, I should have walked away then, but my wife showed up and said she was interested in looking at the Kia side. Here is how the story went: On side, I should have walked away then, but my wife showed up and said she was interested in looking at the Kia side. Here is how the story went: On Monday the 17th of March, my wife and I came to Raymond Kia for the following reasons: 1. To have both of our vehicles appraised (2006 Pontiac G6/2012 Chevy Equinox) 2. To determine if based on VALUE if we were able to refinance the 2012 Chevy Equinox to save money on the current note of $656 with a 12.9% interest rate or see about just trading both vehicles and landing a deal there. As Don worked the numbers, we advised him and he knew that on our current vehicle that we were at 12.9% and that we were not looking to go above that but if possible, we wanted to go below that. He advised Bob that two banks accepted the deal. On one vehicle, the note was to be $550 and on the other vehicle, the note was to be $670. The tradeoff here was that we would be saving at least $200 bucks a month on one of the vehicles because it is a hybrid. Hence when you look at it, in all actuality, we would end up paying approximately $500 per vehicle. Still not great but the good news as told by Don and Bob, we could refinance in a year as Kia’s hold their value and we would have less negative equity per car. My wife and I talked about it and we said let’s give it a shot based on the conversation we had earlier with Bob and Don regarding a REASONABLE interest rate. After being at your dealership for more than seven hours, we finally went through finance quickly as I had to go to work and my wife had to grab our girls from the sitter. As we went through the paperwork at home, we couldn’t help but notice that on one vehicle, the interest rate is 13.29% and on the other vehicle, the interests rate is 17%. We wanted to get ahead of this thing as it was not even 24 hours since the deal was done. The next day (March, 18th, 2014), I contacted Bob but he was off. That same day, I contacted Great Lakes Credit union and they stated that since my wife was a member, that they could review the loan and see if they can provide a better interest rate. The rep from Great Lakes Credit union contacted the finance department but didn’t receive a return phone call. The very next day (March 19th , 2014), I spoke with Bob and advised him that we “MUST do better in terms of the interest rate. I even told him that Great Lakes Credit Union was trying to reach the finance department. He said that he would advise the finance department to return their phone call. Today (March 20th, 2014) my wife reached out to Great Lakes Credit Union and they have yet to receive a return phone call from Jose or the deal. She was told that “Jose” would be contacting them and sending over the paperwork so that they can work on getting us a better rate. Jose never sent over the paperwork. By the time my wife discovered this, the credit union was closing and Jose had left for the day. Guys here is what I would tell you. This is not acceptable. As stated before, I totally get it that you guys are in the business to sell cars and make money. However, if there is an opportunity to take care of a “REPEAT CUSTOMER” and offer them the best deal possible, you should work to do so. Keep your promises and do what you say you’re going to do. If you can’t, then be honest and upfront with the customer. If Jose wasn’t going to send over the paperwork to Great Lakes Credit union, then he should of just said so. At the end of the day, all we want is the best deal possible. This can’t possibly be the highest level of service you can offer. Making money is a great thing but making repeat customers is even GREATER! Bob Skinner is a really nice guy but to sit in a dealership for the amount of time we did and still get screwed in the end is not being courteous to me. When they finally did submit the “ “ paperwork, they didn’t submit it through the cuddle system but instead, they faxed over a bill of sale! As of right now, my wife and I are working diligently to try and get the credit union to rework the numbers and get us a better rate. It’s sad that we had to sit in a dealership the WHOLE DAY, just to still try and work afterwards. We’ve gotten calls from Kim, Don and Bob, but not ONE TIME did anyone offer us the option of bringing back the paperwork/deal and work better numbers for us. Bob said-“Oh I want you to know that our finance department keep working with the banks to see if they can get you a better rate”. This is a bunch of CRAP! More
I have purchased several vehicles from Raymond and have consistently received top notch service in all departments. I have and will continue recommending Kia to my friends! consistently received top notch service in all departments. I have and will continue recommending Kia to my friends! More
Erica Foster and the management team at Kia were fantastic! I had a great experience and I have referred them to a number of my friends. I went to Raymond Kia after another dealer had backed out of fantastic! I had a great experience and I have referred them to a number of my friends. I went to Raymond Kia after another dealer had backed out of the deal that had been negotiated. Erica and Raymond Kia gave me a great price and then went WELL beyond the expected to make sure I was perfectly happy with the car. Erica was a great and knowledgable sales person. When the car developed some problems before I picked it up, they made sure those problems were corrected before I picked it up. Erica and Raymond Kia restored my faith in used car dealers and dealerships! It was a great overall experience and I highly recommend Erica Foster and the Raymond Kia family! More
(Forward this to Sol and Don please.)I drove 40 minutes out of my way in a snowstorm on March 1st from Hawthorn Woods Il to Antioch to visit Raymond Kia. I purchased the Cadenza this evening from Sol and out of my way in a snowstorm on March 1st from Hawthorn Woods Il to Antioch to visit Raymond Kia. I purchased the Cadenza this evening from Sol and Don at Kia. I was blown away by their service and attention to detail. I can't thank them enough for the quality service, class, honesty, knowledge, and support. This was by far the most stress free and hands down the quickest and easiest purchase in my life. I went to several other dealerships that may have offered similar money on my trade, but they did not offer the pricing and my salesman Sol's expertise, class, and knowledge. Sol was the deciding factor in my purchase of this Cadenza from Raymond. i have never worked with a better salesman. He was genuine and sincere in establishing his customer relationship with my wife and I. He was great with my kids too. See you in 5 years Sol. I actually like the way Kia is heading with their new cars so stay there awhile. These guys need to promote you to sales manager soon. You really made this an exceptional experience for us. The cadenza may have 7/10ths of the performance of my traded in BMW 335i, but the cadenza's smoothness, technology, features, beautiful interior, and of course the warranty blows it away. The car is gorgeous, alot smoother and quieter, and handled the snow like a champ. this was a no brainer purchase. I am not looking back on my trade. I can't believe the relaxed atmosphere and absolute zero pressure i felt, especially with two sugared up children sitting on my lap while i was dealing with financing. Finance guy was great too. Great rate, great offer on extended warranty. I have been to so many dealerships throughout my life that carry high end badges on their cars and they just cannot compare with the class and fairness these gentleman displayed at Raymond. Sol is a class act and was the reason I ditched Fields and Perillo and even Arlington Heights and Libertyville Kia for Raymond. Don was extremely professional and welcoming and did a great job on coming off his price too, and i really appreciate that. He even offered to let me have the car for a few days before the purchase to see if I really liked it. I didn't think anyone did that anymore-but he did. Nice job guys. You really do have a quality organization. The ride home in 5+ inches of snow was a breeze. Passed by a lot of cars in ditches on Rt 83 on the trip home. You can print this on your dealership review page.You guys truly deserve all the positive publicity. Sincerely, Mike Elliott Hawthorn woods il. More
I just leased a new Kia from Raymond Kia of Antioch and I must say I’m very impressed. As most people feel about buying a new car, I thought it would be a long drawn out process. It most definitely wasn’t! T must say I’m very impressed. As most people feel about buying a new car, I thought it would be a long drawn out process. It most definitely wasn’t! Troy Crippen was the salesperson that worked with me to find my dream car. I explained a little bit about my lifestyle and what I was looking for. Boy, was he a great listener! He showed me a few options of different cars they had in stock but the very first one was the perfect match. Troy was great at not only explaining the great features the car had to offer but also the benefits they would have on my life. In short I would definitely buy and refer friends/family to buy from Kia Raymond again and specifically ask for Troy very time! More
I just leased a new Kia from Raymond Kia of Antioch and I must say I’m very impressed. As most people feel about buying a new car, I thought it would be a long drawn out process. It most definitely wasn’t! T must say I’m very impressed. As most people feel about buying a new car, I thought it would be a long drawn out process. It most definitely wasn’t! Troy Crippen was the salesperson that worked with me to find my dream car. I explained a little bit about my lifestyle and what I was looking for. Boy, was he a great listener! He showed me a few options of different cars they had in stock but the very first one was the perfect match. Troy was great at not only explaining the great features the car had to offer but also the benefits they would have on my life. In short I would definitely buy and refer friends/family to buy from Kia Raymond again and specifically ask for Troy very time! More
Originally I was interested in a Kia Optima. But, decided to check out the Kia Optima Hybrid. I found two dealers in the proximity of where I was willing to "shop" with great buys (way better than other deal to check out the Kia Optima Hybrid. I found two dealers in the proximity of where I was willing to "shop" with great buys (way better than other dealers in a 200 mile radius). Having not ever driven, or even looked at a hybrid, I had some reservations, thinking there might be a bit of a "learning curve". We took a trip to Raymond Kia to check out one of the vehicles that I saw. We were immediately greeted by Sales Representative, Troy Crippen. Troy did a great job, providing us an overview of the dealership and then got started right away, pulling up the vehicle I inquired about. When the vehicle was pulled around, Troy took a lot of time going over the features of the vehicle. Our test drive was great. Troy wanted to ensure we had as much time as needed to get comfortable with the car and to check it out in various driving conditions. He demonstrated his knowledge of the vehicle without being over-bearing. He did so in a way that did not leave us feeling like we were in information overload - Rather, well informed. When we returned to the dealership, I mentioned the car had a different interior than another option I had seen. Troy didn't hesitate in pulling up their inventory to see if they had the other option interior at the same price point and found it. We went to look at it in the back. Troy even offered to pull the other one back so I could look at them side by side. I wasn't quite ready to "sign on the dotted line that day" and felt I had to take the time to think it all through, get some things in order, etc. Troy's manager, Don came over to meet us. When I explained I just wasn't ready to "sign on the dotted line", he was understanding and offered to let us take it home for a night or so to show the family and see if it really was for us. I declined the offer but thought it was a great one. I told them both that I would likely be back in on Friday. Troy also told me that if we bought the car, he’d set up a follow up appointment just to make sure I was familiar with all of the cars options, which was great. I walked away from the dealership feeling I made so much headway in my decision process due to the time Troy took with us. Normally I would've gone and checked out the other vehicle I saw on-line that was priced comparably, just under this one and also a bit closer to where I live. However, I was so impressed with Troy, Don and my overall experience, I decided if I was going to get this vehicle at all, it would be at Raymond. It was a great buy and the experience I had was worth a ton, as well. We came back Friday but I was still undecided on the interior. We took them side by side and Troy was patient as I took my time making my mind up and getting the opinion of my mom and son. Once I finally decided on the one that I hadn't driven the other day, we took it for a test drive, too. Again, Troy was great and provided the detailed info for my son, who wasn't with us on our previous visit. He wanted us to take as much time as we needed to feel good about the decision and made that clear. We got back and started the process of buying the car. Troy took us over to show us their service department before we went across the street to do the paperwork. This went quickly and smoothly to our delight. I’d definitely recommend Raymond to family and friends. Their approach is great, they offer perks like free car washes & courtesy vehicles if you have your car in for service. If I had family/friends in the market, I would (and will) absolutely send them to Troy Crippen at Raymond, feeling 100% confident that they would be well taken care of. I’m thrilled with my new vehicle and thrilled with the buying experience. Sometimes that experience can taint the whole thing. However, this was the opposite. I feel great about the people I worked with, great about the deal I got and great about driving a fabulous vehicle! More
Troy was very professional and made sure that I was very comfortable during my purchase. Everything went well.Came out very pleased. Thanks Troy. Loving the new car. comfortable during my purchase. Everything went well.Came out very pleased. Thanks Troy. Loving the new car. More
We were very satisfied with our experience at Raymond Kia dealership in Antioch. Troy was very helpful! We intend to return when we plan to buy another car. dealership in Antioch. Troy was very helpful! We intend to return when we plan to buy another car. More
Raymond Kia/Chevy is by far the best dealership I have ever been to. Everyone was friendly from the time I walked in, and they gave me the most money for my trade-in than any other dealership offered. I w ever been to. Everyone was friendly from the time I walked in, and they gave me the most money for my trade-in than any other dealership offered. I worked mostly with Troy and Darek and I explained to them my goals of lowering my payment and getting into something more fuel efficient, and that is exactly what I drove away with...in a brand new vehicle! Nobody tried to up-sell me anything, and I feel like Troy and Darek got me the best deal possible. It is a bit of a drive for me to go there, but I will definitely be back to Raymond Kia for my services and next vehicle purchase! More