Raymond Chevrolet

As soon as we arrived, full attention was given to myself and my husband. All three of the individuals answered our questions and explained everything that we needed. and my husband. All three of the individuals answered our questions and explained everything that we needed. More

I purchased a new car through Raymond Chevrolet and had a wonderful experience. The staff was very friendly and instantly made me feel comfortable. It was my first time purchasing a car and they put me at ea wonderful experience. The staff was very friendly and instantly made me feel comfortable. It was my first time purchasing a car and they put me at ease and were very helpful. I strongly reccomend this dealer. More

I purchased my 2007 avalanche from raymond in 2008.the sales dept was very good.However my problems began the following day when the service dept told me the couldnt repair scratches as promised by sales. sales dept was very good.However my problems began the following day when the service dept told me the couldnt repair scratches as promised by sales.I should have returned the truck then.In the next 2 1/2 years remaining on the warranty I was back repeatedly for recurring repairs.In 8 visits they replaced and reglued each of my door moldings 3 of 4 were done more than once.Before the warranty expired I expressed my concerns to Fred who was in charge of service for ray and raymond. he assured me he would personally make sure the repairs were done right this time. 6 months after warranty expired same problem started agian. SUPRISE!!! Guess what Fred no longer works here. The service writer never called back as promised. At my next oil change it was worse. Agian no return call. So I called several times before being told "You have no waranty it expired." I asked why they wouldnt stand behind their work.I was told "what,do you expect the warranty to go on forever?" No I did not I just expected it to be done right. NOW THEY EXPECT ME TO PAY THEM FOR THE REPAIRS THEYVE ALREADY DONE MULTIPLE TIMES. As I write this 3 of my moldings are coming off of my truck.Now I will have to pay to have a PROFESSIONAL repair them. Thanks RAYMOND CHEVROLET I WILL NOT BUY ANOTHER VEHICLE FROM YOU. in fact as you are my local dealer I will probably NEVER BUY ANOTHER CHEVY. This wasnt the only issue, just the most annoying UPDATE:3/8/2012 WITHIN HOURS OF POSTING THIS AND FORWARDING IT TO GM I RECIEVED A CALL TO COME IN AND DISCUSS IT. wHEN I ARRIVED I MET WITH PETE RADZIUK AND ROBBIE LONG .BOTH HAD REVIEWED MY SERVICE FILE AND COMPLAINT. wE SAT DOWN AND HAD A CONVERSATION AND THEY AGREEED TOTAKE CARE OF THE REPAIRS EVEN THOUGH THE TRUCK IS NOW 20 MONTHS OUT OF WARRANTY.. IT IS NOW MARCH 8 MY REPAIRS WERE COMPLETED TODAY AND I AM VERY HAPPY. ROBBIE AND PETE WERE REASONABLE POLITE AND A PLEASURE TO DEAL WITH.I WROTE THE ORIGONAL REVIEW TO VENT EXPECTING NOTHING TO COME OF IT BUT THEY MADE THINGS RIGHT. IT LOOKS LIKE THEY NOW HAVE A GOOD TEAM IN PLACE TO TAKE CARE OF THEIR CUSTOMERS. More

I went to other chevy dealership looking for chevy cruse and I was very picky.all the other dealers treated me like I was not a buyer, till I shopped at Raymond chevy. Ron was great and took the time to giv and I was very picky.all the other dealers treated me like I was not a buyer, till I shopped at Raymond chevy. Ron was great and took the time to give me my options and mark j the manger went over all my numbers and made me a great deal. I bought my chevy cruse from Raymond and had a great experience . Staff were great and there attitude was awesome . I send my dad there and h bought the traverse too . Thanks guys More

i have been to many dealer before going to Raymond chevrolet i was looking for my first new car it was so stressful i have been looking for two months'As i was walking looking at cars i am thinking a chevrolet i was looking for my first new car it was so stressful i have been looking for two months'As i was walking looking at cars i am thinking a sales person will be coming and the pressure will start just like all the other dealership but that never happened because my sales person Marcus was great he did everything to make my visit great no pressure at all.I wanted the 2011 Malibu but i did not think i could get it but Marcus and some else made it happen i am sorry to the other guy that i did not get your name.I am 53 years old and getting my first new car i feel like a kid with a new toy.Thank you again Marcus and all the other people who helped make it happen. I will tell all my friends that raymond chevrolet is the place to go and buy a car. More

Everybody there seemed so helpful to the customers and everybody seemed to really enjoy their jobs. They really do strive to match up a car with an owner. everybody seemed to really enjoy their jobs. They really do strive to match up a car with an owner. More

I was in need of a car. Ive been shopping around and the previous salesmen I'd been pushy and impatient with me. At Raymond Chevrolet I was welcomed right away and felt like family. I had a salesman who spe previous salesmen I'd been pushy and impatient with me. At Raymond Chevrolet I was welcomed right away and felt like family. I had a salesman who spent alot of time with me to find what I wanted and my needs in a car. I did come right before closing, not expecting to buy a car that night. With all the great service I had no pressure cause of time or undeceided about buying. They took the time and explained things more in detail for me.No questions asked. I highly recommend my future purchases from Ray Chevrolet in Antioch.I had been to the dealership mutiple times now for my car washes and service for my new car and its been a Great Experience. Thank You Raymond Chevrolet in Antioch. You have great customer satisfaction. More

Excellent service! Very nice people and good sales department. I was greeted immediately and my stay was very good. I'm impressed will deff recommend them to people now. My truck was clean, well cared department. I was greeted immediately and my stay was very good. I'm impressed will deff recommend them to people now. My truck was clean, well cared for and good price More

By far the worst customer courtesy, and service I have Witnessed in my life, My Girlfriend and I went down to this dealership to get a warranty cancellation on a Chevrolet Equinox the refund was supposed Witnessed in my life, My Girlfriend and I went down to this dealership to get a warranty cancellation on a Chevrolet Equinox the refund was supposed to take 4-6 weeks, whenever she would call to get any kind of update it was the same old story. "Renee is out on vacation" "Oh she's been here for a long time so she has a lot of vacation time, huh ha huh." How the hell do you run a dealership when your finance manager is always gone? Then when we finally got through to the almighty Renee she was like oh ha ha ha the check has been sitting on my desk for 2 weeks, I'll send it out tomorrow, that was on a Monday waiting for the mail now and we hadn't received it on Thursday we live an hour away what the hell did they send it on a drunken donkey, now it's Friday still no check in the mail so I decided to call on my girlfriends behalf since she wasn't getting anywhere with them. Dealership Manager Mark can't even deliver any sort of customer service, when I asked him about it he said he would call me right back, my answer was are you sure because we've been getting that a lot from you guys lately with no answer back, he called back and asked to talk to Jennifer only to start screaming at her he then said " I'm not the %ucking Postman!". This Dealership is garbage, and there customer service is garbage. If i were you I'd stay the hell away because once you buy a car there they will not want to have anything to do with you...I wouldn't steer clear, I'd steer next county clear of these %^&*^$! More

This place was fantastic! J Johnson was very helpful to me and listened to what I wanted. Erica Foster ended up actually making my delivery because Jimmie had another appointment away from the dealership. me and listened to what I wanted. Erica Foster ended up actually making my delivery because Jimmie had another appointment away from the dealership. I really liked both of them but Erica is absolutely my kind of person. She has a wicked sense of humor like me and I had a blast during the delivery of my absolutely gorgeous new car. I left there feeling like I had a new car and some new friends. It wasn't just an act either. Erica has called me a couple of times (in a short period of time) to remind me to come in and see her anytime, they have a free car wash service, don't forget the free oil change included in your delivery, are you happy with the car and is everything good with it, etc. She and Jimmie both have had excellent follow up with me and I couldn't be happier with my decision to go to Raymond KIA or with my car! More