Ray Skillman West Auto Mall - Service Center

Service Manager The service manager was excellent in the way that he handled our situation. We had to return twice in order to find what was causing an oil leak that The service manager was excellent in the way that he handled our situation. We had to return twice in order to find what was causing an oil leak that we did not have before our visit for a recall on the engine. He made sure that it was definitely corrected and communicated very well with us. More

Professional My car was ready from some small paint jobs. Keith was very helpful in locating my car and the work was well done. I am very happy with Ray Skillman K My car was ready from some small paint jobs. Keith was very helpful in locating my car and the work was well done. I am very happy with Ray Skillman Kia West. More

Always satisfied This was my 3rd time at West Auto Mall and I've been very satisfied every time. They have explained what the problem was, told me the cost and asked p This was my 3rd time at West Auto Mall and I've been very satisfied every time. They have explained what the problem was, told me the cost and asked permission before doing anything on the car. The information I've received from them checks with that of a good friend who is a GE mechanic. This makes me feel better since I'm a senior citizen and have no knowledge of cars. I appreciate their offer of a free rental car. Last time I took the car; however, this time I choose to wait. I stayed from 10:30 to 5:30, and their waiting area is great. (Playroom would be wonderful for anyone with children.) Comfortable chairs and very inexpensive vending services as well as free coffee and cookies. Everyone I talked to there was very pleasant, and helpful. I would definitely recommend this service center. More

Friendly crew! I brought my SUV in for an oil change, alignment and to have someone fix my driver's side window. The time frame I was given for service was dead-on. I brought my SUV in for an oil change, alignment and to have someone fix my driver's side window. The time frame I was given for service was dead-on. Afterward, Tony went over a list of other things that needed to be fixed. He told me the cost and which he would recommend getting done sooner than later. It was nice to know that the dealership wasn't going to try to make me feel like it had to be done all at once. I really appreciated it! More

Kia recall Easy to make an appointment, appreciated the reminder email, recall was a non-issue. Car was washed and oil changed. Very nice! Everyone was pleasan Easy to make an appointment, appreciated the reminder email, recall was a non-issue. Car was washed and oil changed. Very nice! Everyone was pleasant to work with. More

Fast and efficient Came to RD because online reviews were better than Andy Mohr. And a lot closer. Simple oil change. Cleaned vehicle inside and out - good job. Came to RD because online reviews were better than Andy Mohr. And a lot closer. Simple oil change. Cleaned vehicle inside and out - good job. More

Wonderful Always bring my cars into this service department. They all are so helpful and kind. Never have to worry about anything. Will continue to bring my Always bring my cars into this service department. They all are so helpful and kind. Never have to worry about anything. Will continue to bring my car there. More

In a pinch I telephoned in a potential problem Friday around 5:30 (close at 6). Guy in the phone said they could check it out first thing in the morning and if i I telephoned in a potential problem Friday around 5:30 (close at 6). Guy in the phone said they could check it out first thing in the morning and if it's what I thought it was then they could put 4 or 5 hours on the car and have me driving that same night. Mechanic checked it out in the morning described what it was and I drove away free of charge. Great and honest shop in my experience. That's all you need in an automotive shop. More

Car repair Very helpful and detailed when explaining the issues and then quickly fixed them! Also, sent a driver to pick me up when the car was finished since I Very helpful and detailed when explaining the issues and then quickly fixed them! Also, sent a driver to pick me up when the car was finished since I did not have a way to get to the sevice center when my car was done that morning. More

Fixing Faulted Window Tint I purchased a new SUV from Ray Skillman and there was some small bubbles in the window tint. I expressed that I would like to have it fixed and my sa I purchased a new SUV from Ray Skillman and there was some small bubbles in the window tint. I expressed that I would like to have it fixed and my sales man, Michael Monroe was quick to assist with my concern. Thank you for the excellent customer care. More