Ray Skillman West Auto Mall - Service Center

first visit This was my first experience at the KIA service center. They scheduled me right away...the day following my call for an appointment. I was greeted wit This was my first experience at the KIA service center. They scheduled me right away...the day following my call for an appointment. I was greeted with smiles and the reassurance that, in addition to the oil change I had specifically scheduled, they would make sure I was ready for a road trip in the near future. They worked quickly and also washed and vacuumed for me. I am very pleased with the tlc I received. I should also mention that my daughter purchased HER car from Ray Skillman Hyundai, and THEIR service department has been amazing. More

Great Service We have purchased 2 vehicles from Ray Skillman and have been pleased with both. The customer service in all departments is awesome. Everyone is frie We have purchased 2 vehicles from Ray Skillman and have been pleased with both. The customer service in all departments is awesome. Everyone is friendly and always ready to help. More

Nicely done As always, very prompt and professional. Everyone friendly, waiting room comfortable, bathrooms clean, magazines current. And the coffee, even thoug As always, very prompt and professional. Everyone friendly, waiting room comfortable, bathrooms clean, magazines current. And the coffee, even though from a machine, is adequate. More

Honest, friendly service I went back to Westside for the "works" service on my 2007 Mazda 5 and had a question about a noise I was hearing. I spoke with Daren Warren and he ga I went back to Westside for the "works" service on my 2007 Mazda 5 and had a question about a noise I was hearing. I spoke with Daren Warren and he gave me a full explanation of what was causing the noise and how it was solved plus showing me what service was done on the car. I was given an appointment very quickly and all the personnel there were very friendly and helpful. Their waiting area is super with a children's play area and another room with a computer available in addition to a good size area with comfortable setting. They do an excellent job with their service, and I'll definitely go back. More

Underpromise & overdeliver Matt and the team did an outstanding job again. Classic example of underpromising and overdelivering. Dropped our Sedona off, and they not only comp Matt and the team did an outstanding job again. Classic example of underpromising and overdelivering. Dropped our Sedona off, and they not only completed the job correctly the first time, they were finished way before I anticipated. Keep up the great work. More

Problem Solved! After noticing an oil leak from her Buick, my wife made an early appointment with a GM dealership where they promised they would diagnose the problem After noticing an oil leak from her Buick, my wife made an early appointment with a GM dealership where they promised they would diagnose the problem and "get right back to her". After receiving "radio silence" for eight hours, she had a friend drop her off at the dealership and found that they had not even put the car on the lift! She was not happy. I told her that Patrick Rady and the service team at Ray Skillman would look at it, diagnose the problem and offer a reasonable solution, which they did! Kudos to Patrick and his team for excellent service and most importantly, for doing what they said they would do. As always, they set the standard for excellence in automotive service. More

Wife's car had a leak I have brought my own Suzuki truck to Patrick Rady in the Service Department with outstanding results. Wife's Buick developed a leak, and after a poo I have brought my own Suzuki truck to Patrick Rady in the Service Department with outstanding results. Wife's Buick developed a leak, and after a poor experience at a Buick Dealership service dept, I suggested she bring her vehicle to Patrick for service. He solved the problem right away and she was thrilled with the level of service and professionalism. More

Oil Change / Camera Replacement From the moment I pulled in, Jamie took care of me. I purchased my vehicle from Ray Skillman Greenwood, and received 2 free oil changes. I live about From the moment I pulled in, Jamie took care of me. I purchased my vehicle from Ray Skillman Greenwood, and received 2 free oil changes. I live about 10 minutes from the Westside location, so I didn't want to make a drive to Greenwood for the oil change. I showed her my paperwork, and she took care of everything from there. I ended up returning the next day because my back up camera was not working. Again, Ms. Jamie was there. She remembered me as soon as I stepped out of my car. I told her about the camera. She said they would have to order one, and would call me when it came in. About 25 minutes later, I got a call from her, saying that they actually had one available and if I wanted to come back that day, they would install it. It was excellent customer service. And those fresh baked cookies were pretty darn good too!! More

Great service. There was an error with my appointment through the online booking system, but James still made sure I was able to keep my appointment and get my car s There was an error with my appointment through the online booking system, but James still made sure I was able to keep my appointment and get my car serviced (which included a needed fix to my car’s brake system). James has been my service contact several times before and he is always kind, accommodating and reassuring. It was great to have all repairs and service completed in such a timely manner. More

Seat repair Our new Mazda had a broken piece of plastic on rear seat. Hardly noticeable but our sales rep John Bland insisted that they make it right. We we given Our new Mazda had a broken piece of plastic on rear seat. Hardly noticeable but our sales rep John Bland insisted that they make it right. We we given a loaner car while repair was made. Got our car back in one day washed, detailed and tank of gas. Can't thank them enough for their top notch service at Skillman Mazda. More