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Ray Skillman West Auto Mall - Service Center
Indianapolis, IN
1,037 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,037 Reviews of Ray Skillman West Auto Mall - Service Center
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July 17, 2018
They always perform! Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, said the required service would take an hour and a half. They finished a few minutes early! All systems go! More
by rosibekks
Employees Worked With
July 16, 2018
Optimal recall Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started the Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started then call at the mid point and when they where finished. Very happy with the service. More
by Mdixon47
Employees Worked With
July 16, 2018
Service on my Outlander From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick is awesome! More
by Amanda V
Employees Worked With
Patrick Rady
July 16, 2018
Friendly service deparetment The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments More
by Cmabs1
Employees Worked With
July 15, 2018
Service visit Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very appreciative of all. More
by Schaedel, jane
Employees Worked With
July 14, 2018
Always Superior Service Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no e Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no exception. Jami was just as awesome as ever. The window tint and door edge and handle pocket protectors all look fantastic! Really loving my new ride! More
by eye8trogdor
July 13, 2018
Thank you It was easy to make my appointment and I wasn't there too long. The waiting room is comfy. The people I talked with were friendly. Thanks very much. It was easy to make my appointment and I wasn't there too long. The waiting room is comfy. The people I talked with were friendly. Thanks very much. More
by amyloup1
Employees Worked With
July 09, 2018
SCAMMERS & LAIRS Ray Skillman Hyundai West ARE DOING THEIR Hyundai CUSTOMERS WRONG. ***SCAMMERS***Bought a engine"I WAS TOLD WAS NEW" from Ray Skillman Hyundai West. Ray Skillman Hyundai West ARE DOING THEIR Hyundai CUSTOMERS WRONG. ***SCAMMERS***Bought a engine"I WAS TOLD WAS NEW" from Ray Skillman Hyundai West. Within a year and five months it is already not working.Turns out it was used. Never told me it was used or even how many miles were on the used engine. They have ZERO documentation that supported and thing that were saying. Was told on top on the $6,000.00 I gave them the first time. If I want it to be fixed it will cost me another $2,000.00. Rude, uneducated to cost of parts , warranties and their on policies (got three different people telling me, three different quote on how much it would cost me to get a engine) ,zero compassion and disrespectful ****SCAMMERS*** Service Department. RECORDED the whole interaction with MULTIPLE Ray Skillman employees. I was told there was something "SHADY" going on when I took my phone to record the conversation. They are all lairs and didn't want to give them another chance to tell me " THEY NEVER SAID THIS OR THAT" I WAS MAKING SURE I HAVE HARD CORE PROOF. Ray Skillman doesn't know how to handle a RIGHTFULLY upset customer. Ray Skillman employees rather ask you to LEAVE or TREAT to "CALL THE POLICE" and if those two things don't work . They will simply walk back to the office and ignore you and not help you at ALL. Leaving you not only UPSET that your vehicle is not working. But, even MORE UPSET you gave the $6,000.00 to fix your vehicle. They didn't stop there. ON top of it all you have to leave feeling UPSET and FOOLISH for giving them a chance thinking they were going to give great service and fix their wrongs. I am not looking for an hand out but I am DEMANDING TO GET WHAT I WAS TOLD I PAID FOR " A NEW ENGINE " ***SCAMMERS***. I'm not the only one that has felt SCAMMED BY THEM! More
by jlopez212225
July 09, 2018
Brakes Needed repair on a Saturday as I can’t take time off of work. Car was evaluated and repaired before lunch. Not fond of spending money on repairs, but Needed repair on a Saturday as I can’t take time off of work. Car was evaluated and repaired before lunch. Not fond of spending money on repairs, but Chris made it relatively painless. More
by John
Employees Worked With
July 06, 2018
Engine light was on. Patrick was very helpful and he thought the problem was fixed but it was not have to take it back. Was told to bring back in and would try to figure o Patrick was very helpful and he thought the problem was fixed but it was not have to take it back. Was told to bring back in and would try to figure out what is going on. More
by Tina
Employees Worked With
service, Patrick Rady
