Ray Skillman West Auto Mall - Service Center

I have been a customer since 2013. Purchased a 2013 Sorento and traded a year later for a 2014 Sorento (I still own) and then purchased a 2015 Sorento (I Still own). I went there back Purchased a 2013 Sorento and traded a year later for a 2014 Sorento (I still own) and then purchased a 2015 Sorento (I Still own). I went there back in August and the customer service from sales to service has went downhill. I drive 50 minutes just to get oil changes and any service on my vehicles. NO ANY MORE!!! They can care less about you the customer. I made a comment to a Sales Manager about the poor attitude of the service manager (Blake) and was told "IT IS DUE TO COVID AND THEY ARE SHORT EMPLOYEES". You may be short employees but poor attitude comes from management down. You went from the Best Dealership prior to Covid to the excuse worst dealership now. Lyndsay and Jamie is the only HOPE for this dealership! Lyndsay ***** Stars Jamie ***** Stars I didn't see BLAKE KEEVERS the Service Manager on this list. I give him 1 STAR. More

I do appreciate the conversation and communication from Justin and Patrick concerning my vehicle. It was, I felt, was a time consuming situation, but they advised me about the work progress of the car and Justin and Patrick concerning my vehicle. It was, I felt, was a time consuming situation, but they advised me about the work progress of the car and answered my questions. More

Chris and Cassondra are always very friendly and helpful. They always answer my questions and explain what is being done to my car. I enjoy working with both of them! They always answer my questions and explain what is being done to my car. I enjoy working with both of them! More

Came in for a recall on the vehicle, only to find out there were 3 open recalls. They were able to to get 2 out of the 3 taken care. Parts were ordered, and will be taken care of soon. Everyone was very there were 3 open recalls. They were able to to get 2 out of the 3 taken care. Parts were ordered, and will be taken care of soon. Everyone was very friendly and professional. I worked with Deja, and she was Great! More

Always friendly and helpful, They always eagerly answer any questions I have, I have recommended you guys to several friends. any questions I have, I have recommended you guys to several friends. More

Everyone was friendly and professional. I received my vehicle back in the time I was quoted. Received a complimentary care wash as well. Very pleased! I received my vehicle back in the time I was quoted. Received a complimentary care wash as well. Very pleased! More

Staff is friendly, competent, and helpful. Being able to view the repairs while looking at video on my phone and to talk directly to the mechanic is convenient and practical. Being able to view the repairs while looking at video on my phone and to talk directly to the mechanic is convenient and practical. More

The most efficient and confidence inducing experience I've had at a care service dept is a very long time. Your staff was professional beginning to end. Thank you. I've had at a care service dept is a very long time. Your staff was professional beginning to end. Thank you. More

They got me in and out quickly. They fixed the problem I bought my vehicle in for and outlined next steps should the repair not hold. They fixed the problem I bought my vehicle in for and outlined next steps should the repair not hold. More

Excellent and timely service and very very friendly personnel. I’m willing to drive past another Mazda dealer to come here and get my car serviced because of the way I’m treated personnel. I’m willing to drive past another Mazda dealer to come here and get my car serviced because of the way I’m treated More