Ray Skillman West Auto Mall - Service Center

Excellent service! Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. More

Excellent customer service and support! Work was performed in a timely manner, and I was notified of any/all issues be the service advisors. Work was performed in a timely manner, and I was notified of any/all issues be the service advisors. More

Went in for a software update and also got an oil change. Great service and nice waiting area with coffee maker that makes multiple types of coffee and they also have chocolate chip and sugar cookies freshly Great service and nice waiting area with coffee maker that makes multiple types of coffee and they also have chocolate chip and sugar cookies freshly baked. There is also vending options if those items do not interest you. Would return! More

I love bringing my car into the service department. They are very friendly and knowledgeable about what is and is not covered. They are quick and resolve all issues in a very timely manner. I am impres They are very friendly and knowledgeable about what is and is not covered. They are quick and resolve all issues in a very timely manner. I am impressed by the level of service I have received from the Service Department here over the last 4+ years. More

The work was done as estimated in the alloted time. Service rep was very friendly and courteous. Service rep was very friendly and courteous. More

I have a 2023 Tucson Limited Hybrid. This weekend Hyundai did a remote download resetting all of my settings to factory. I was able to reset almost everything. The Mode switch on the This weekend Hyundai did a remote download resetting all of my settings to factory. I was able to reset almost everything. The Mode switch on the steering wheel is not working properly and the USB ports are inactive. I called to schedule an appointment for them to correct the problem that Hyundai caused and they told me it would be 2 months before I could get in for diagnostics. This is totally unacceptable service levels for a vehicle that costs over $40,000. I bet if I had bought a Genisis they would have gotten me in either today or tomorrow. More

Service representative was professional and friendly. I received an update on software for anti-theft in this visit. I received an update on software for anti-theft in this visit. More

Good. Took a little longer than I thought it should, but it was not too long. Took a little longer than I thought it should, but it was not too long. More

Great attention to customer service by service staff with clear updates, texts and communicated expectations. clear updates, texts and communicated expectations. More

i always have west service my car. Always inform me of any issues and is completed when told.Everyone always answers all questions and have no complaints at all with their service. Always inform me of any issues and is completed when told.Everyone always answers all questions and have no complaints at all with their service. More