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Ray Skillman West Auto Mall - Service Center

Indianapolis, IN

4.9
1,049 Reviews
Call Service Center (317) 293-8060

1,049 Reviews of Ray Skillman West Auto Mall - Service Center

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August 17, 2023

Daren in service department was so helpful with my Mazda. Oil change done in timely manner. Thank you. More

by Rhendryx8308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Warren, Cristian Palos
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank you for using your service department and taking the time to do this review .Hope to see in the near future

August 09, 2023

Very friendly and helpful. I have never had an issue with the work done. I always get my car back clean and ready to go quickly More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank you so much for your kind review

July 27, 2023

I’ve been coming here for over 6 years. Great service advisor and service in my Tucson More

by Dfh1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantley Batton
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for being a long time customer . We appreciate your partnership

July 27, 2023

Comfortable waiting room, and friendly service. Did what we came for in a good amount of time. More

by jasalvo1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank for spending your time with us and taking the time for your kind review . We look forward to seeing you in the future

July 12, 2023

Justin Bunte is the epitome of poor customer service and does not deserve to be in his current position. My family has purchased four cars from one of his dealerships. My 2018 Hyundai Santa Fe has a silent More

by kristinashleyfryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Bunte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Ray Skillman Westside Auto Mall responded

Mrs. Fryman, we do our best to do everything we can for every customer that comes through our doors. The customer experience and our reputation are very important to us. We are proud to have a 4.8 rating on over 5,000 online reviews. That said, sometimes we meet customers we simply cannot please. Your husband was one of the most unpleasant customers we've ever had to deal with. We reviewed your warranty policy and it does in fact expire at 100,000 miles. We tried to explain that to your husband but he was verbally abusing employees at that time. I'm not going to get in to all of the details here but when you start threatening staff, you are no longer welcome. Your paint defect has to be handled by Hyundai and we encourage you to work with one of the other many Hyundai dealers in town to get it taken care of. Although our communication and experience with you personally has been pleasant, our experience with your husband at multiple different locations has not. I think you would have a different outlook on our customer service if you witnessed your husband's behavior in person. He has been asked to leave on three separate locations by three separate general managers. Also, these accusations of name calling are simply not truthful.

Jul 12, 2023 -

kristinashleyfryman responded

Justin Bunte- It is one thing to lie and claim you never called my husband the expletives mentioned above as he had me on the phone during your encounter. It is another to suggest we go to another location as you have blacklisted us from all five of your locations in addition to notifying other dealerships with whom you have relationships. Yes, my experience with Hyundai has been pleasant but that is only because I tried to allow you and your staff to do the right thing and fix my vehicle, which you have refused to do. If this was only about the interaction you had with my husband, I would imagine you would back up your claim of providing sufficient customer service and assist me but you have yet to do so. I am embarrassed every time I drive my Santa Fe because the paint on the hood has flaked off several inches up. I hope that Hyundai corporate does the right thing and revokes your right to represent the brand. Clearly you are immature and crooked and should be removed from your position altogether.

July 08, 2023

After several visits that were less than ideal with two different individuals, I finally had a great experience with Tony. He explained to me about booking appointments online vs calling and was able to d More

by Anm2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank you for your understanding . We are happy , that you gave us the chance to make correct adjustments and complete the repair of your vehicle

June 30, 2023

Service is excellent. I was informed and updated consistently by James, and everyone is always pleasant and helpful. More

by bweigand2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

Thank for spending your time .We appreciate your kind words .Please let us know if there is anything we can help with .

June 28, 2023

They were very professional and kind. They got straight to the point. My service went very smooth. More

by Nicole2840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank for for your recommendation and taking your time .We look forward to being your dealer

June 23, 2023

Dealership is fine. Some service writers are a little unfriendly and creates a stressful experience for the customer. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 16, 2023

Excellent service! Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. More

by Sholaday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Massengale
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Nov 17, 2023 -

Ray Skillman Westside Auto Mall responded

Sholaday, we're happy you found our staff to be so supportive during your experience here at Ray Skillman Westside Mitsubishi. We look forward to your next visit! Take care!

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