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Ray Skillman West Auto Mall - Service Center

Indianapolis, IN

4.9
1,049 Reviews

1,049 Reviews of Ray Skillman West Auto Mall - Service Center

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October 16, 2023

Everyone is so kind and the service is excellent. From Nick Blake the wonderful salesman all the way through the service . More

by cindy4902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK BLAKE sales , Brantley Battin service
Oct 19, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for allowing us to maintain your vehicle and for taking the time for the very kind review. We appreciate your business and look forward to seeing you soon . Safe travels

October 09, 2023

Actually the receipt could be more detailed and definitive. I personally would like to see exactly long it took to work on a certain part and how much an hour it cost for that service. Transparency More

by Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't remember his name
Oct 19, 2023 -

Ray Skillman Westside Auto Mall responded

I would be glad to review your service repair order with you in detail. I agree services and repairs on almost everything have become more expensive. If an alignment was not quote as a need and is needed, I would like to be involved in repair. Please reach out to me. Terry Hannel Sales Manager

October 09, 2023

First time for service for my CX-30. All service was done in a very timely manner. Very friendly staff. More

by williamtashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Ray Skillman Westside Auto Mall responded

Williamtashby, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Ray Skillman Westside Mitsubishi

September 18, 2023

It’s always a pleasant, positive experience to get my oil changed on my Mazda CX-5. They got me right in, the appointment took the length of time they said, they kept me informed throughout, and I have conf More

by Janet D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin
Nov 17, 2023 -

Ray Skillman Westside Auto Mall responded

Hi Janet D, thank you so much for your positive comments about Ray Skillman Westside Mitsubishi! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 15, 2023

Hyundai service department always very courteous and professional when I bring my Sonata in for service. Service adviser, Melissa, very pleasant to work with during this visit. More

by Gary Westfall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 17, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for choosing our service department. We appreciate your business and kind review. Please allow our staff to continue to serve you with your automotive needs.

September 02, 2023

Great service tech! Hope that I get her again by the next I come for service More

by alaldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Ray Skillman Westside Auto Mall responded

thank you for your service visit and taking the time for the review . If there are any recommendations to achieve 5 stars ,please let us know at your next visit . Terry Hannel

September 01, 2023

The service department was professional and efficient. Got my car in and out quickly for an oil change. The only suggestion I have is a car wash would have been great! More

by heims6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you for allowing us to service your vehicle and your suggestion.

August 28, 2023

Another great service visit! !! I always know that my car will receive the best service possible. And, everyone is always more than kind and efficient and helpful!!! More

by leslied1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Service and Jeff Polley
Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for your repeat visits. We look forward to maintaining your vehicle needs in the future.

August 25, 2023

I had another great experience! Chris and Terry were very helpful not only with the service of my car but with answering questions about purchasing a new car in the future. More

by Julie Ann Henkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Hannel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

We enjoy your company every time you visit. Thank you so much for being great customer and part of our dealership family.

August 23, 2023

Customer service was real good! Staff explained what they were going to do beforehand. That is a good thing. We will bring our car back for future service. More

by capp531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

Thank for your kind review, please do not hesitate to convey anything we can do to help us improve. A lot of our best ideas for better customer service come from customer such as yourself. We want to be 5 stars for you.

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