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Ray Skillman West Auto Mall - Service Center

Indianapolis, IN

4.8
1,061 Reviews

1,061 Reviews of Ray Skillman West Auto Mall - Service Center

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February 21, 2025

Service Dept was excellent. I appreciate the mechanic's review and suggested services. In/out in a reasonable time. More

by Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
February 20, 2025

Top notch service department, great customer service, I would recommend your dealership to anyone. I drive out of my way to bring my car to have it serviced. More

by ylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
February 07, 2025

They got me in immediately when I showed up with a flat tire. The guy behind the desk offered to do it himself to get me in and out quickly. More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walke
Feb 12, 2025 -

Ray Skillman Westside Auto Mall responded

Thank you for taking the time reviewing our dealership. We appreciate your business and your kind words. We are family owned and operated dealership priding ourselves on customer service. Thank you Terry Hannel Sales Manager

February 05, 2025

Staff is great! Service is always great. They keep track for me of what is covered under my warranty and make the expected costs very clear before performing service More

by vallising
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant tell from pictures??
Feb 11, 2025 -

Ray Skillman Westside Auto Mall responded

We appreciate you allowing us to be your dealer of choice. We are trying to maintain a family ran business and it is your support that allows us to continue. Thank you for the review of our staff and service. Terry Hannel Sales Manager

February 05, 2025

Great service, Price to high, you should offer some discount sometime for long time customers. More

by emladyj1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ray Skillman Westside Auto Mall responded

We appreciate your business and you taking the time to leave us a review. We are trying so hard to keep cost low as possible. We face a lot of the same challenges of our customers with the rising cost of labor and parts. Please allow us to update all of your information on the sales and service sides, so we can provide you they additional discounts on services. Thank you for your long-time support Terry Hannel Sales Manager

January 31, 2025

I love coming here, although fresh cookies and margaritas would be nice. The wait was not long and the guys in the repair are always superb. More

by Sarahigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Everyone was very helpful. The fresh cookies were a nice touch. Thank you for getting me in so quick. I will definitely be back. More

by James.benner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2025

The Service Rep, Brandt, was very helpful by keeping me informed as to the progress with the servicing of my car. In addition he took the time to sit in the car with me to answer my numerous questions abou More

by Uihlein
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

Regular checkup. All things were explained to me. The Female that checked me in etc. was exceptionally nice, pleasant, and helpful. More

by cdw318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

Oil change services is expensive along with other services and got quotes that are outrages for air filters More

by hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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