Ray Skillman Westside Auto Mall

Unexpectedly, my car broke down and was forced to buy a new car. Not having any luck with used cars in the past, my anxiety when up, as I've never had a good experience with buying a car. I always educat new car. Not having any luck with used cars in the past, my anxiety when up, as I've never had a good experience with buying a car. I always educate myself on features/type of car I want and even read the "Tips to Avoid" pages, so I don't leave like usual feeling that I didn't get a good deal. On Sept. 12th, 2013, I walked into Ray Skillman Hyundai and was approached by a salesman, Harrison. We talked a bit and then took a test drive of a new 2013 Elantra. This was only the second dealership in my search to enter. He was the first salesman that I've ever dealt with that was not high-pressure or tried to up-sale me into something I wasn't wanting. He did manage to get me to do a few options and politely asked for the sale. I felt like Harrison was treating me right and I didn't want to look any more, so I nervously agreed to a price that for the first time ever I did OK on. Next, we moved to financing the car and Jay helped me out. This is the part where they try and get you on the extended service plan, which I never get. I told Jay that if it wasn't for Harrison, I would not be there talking to him about financing. I had already been pre-approved by my bank, but Jay said he could do better. Jay was patient and helped me talk myself into the service plan. After asking if this was the absolute best deal they could give me, signed on the dotted line. Feeling I was overall getting a good deal went home with a new car. I had to come back to have the Ziebarting and a remote starter put in. The service people were all very nice and professional. I get my new car and the next day I see that there was a better financing package available. Frustrated and feeling now like I didn't get the best deal, I called Jay up and asked what he could do. He made some calls and within an hour told me to stop by that new paperwork would be ready for the new financing. I go tonight to sign and feel that a good deal has become a great deal! I highly recommend this dealer and the above mentioned people. They were professional, nice to talk with, and helpful in getting me the car I wanted. At this point in time, I'd not even consider going anywhere else to buy a car and will tell others of how they treat potential buyers. I hope this car and future scheduled maintenance appointments are this easy and the people are this nice and helpful. Thank you again for making this a stress-free and pleasant experience! Matthew Purcell New 2013 Hyundai Elantra Limited Owner More

My wife & I had been researching pre-owned cars for 3-4 months before we began searching in the area near Ray Skillman Auto Mall. We first visited a nearby competitor of Ray Skillman, and were not imp 3-4 months before we began searching in the area near Ray Skillman Auto Mall. We first visited a nearby competitor of Ray Skillman, and were not impressed with the service or selection. Upon arriving at Ray Skillman Hyundai, Zach greeted us with a very friendly/conservative disposition. His approach was without the "standard" sales lingo and aggressiveness. He was very genuine. We provided our desires for a pre-owned car, and he immediately provided options that were within our preferences/years/price ranges/and options. Our decision was easy given the maturity of our salesperson. Zach was very direct in his conversation AND his listening skills. I made 2 things clear to him. I did not want to engage in a ping-pong game of negotiation, and we had to leave by a set time. I provided Zach what price range I would accept and he expedited the options available. We honored our agreement, and made the purchase and Zach had us on the road in our car within 1 hour. He answered all questions fully and made sure that we were aware of long term outcomes of our purchase. We will certainly be using Zach & Ray Skillman in the future. In an industry wrought with a difficult reputation of pushy sales staff, Ray Skillman is blessed to have this young man on staff. Great job Zach! More

This was the best buying experience of my life. From the initial call from Vicky who took my information that I submitted online for pre-approval to Justin who made sure the service I was receiving was imme initial call from Vicky who took my information that I submitted online for pre-approval to Justin who made sure the service I was receiving was immediate. The response from the time I phoned, to my actual on site visit was exceptional. I was treated with the utmost respect! All of the attention and the effort that was put into finding a vehicle that met my needs both financially as well as just an all around good fit, was amazing. In less than 24 hrs., I was in the perfect car! I will always purchase any future vehicles from Ray Skillman! I recommend this dealership to anyone who is looking for a first class buying experience! More

My visit was very nice! all the staff was very helpful. Audra was super to work with and does not take the answer no! she found the car i wanted and got me into it very fast. I look forward to my next purc Audra was super to work with and does not take the answer no! she found the car i wanted and got me into it very fast. I look forward to my next purchase! thanks again Audra you rock! More

I went to Ray Skillman West Auto to buy my very first car. I was greeted immediately by Zach with such hospitality. After I've completed my applications Zach and I had searched for a car. Throughout our car. I was greeted immediately by Zach with such hospitality. After I've completed my applications Zach and I had searched for a car. Throughout our search he has been knowledgeable about the cars that I was interested in. I've talked with him about my budget and had set up a plan to find something a more affordable car for me and Zach has been professional about it. After a long wait, I've finally found my car. I had a really good financing plan. Even though I had waited for hours , Ray Skillman has made it worthwhile for me and everything went great and I was satisfied! Good and professional. The customer testimonials, that I saw on the videos, were right and I couldn't agree more. Ray Skillman has definitely served its purpose...Good service! Kudos to Zach for his hard work and dedication to serving his customers well. Overall with my experience at Ray Skillman West Auto, as a first time buyer, was fantastic! More

Sales representative was curtious, friendly, very approachable and did not come across with any undesireable sales pressure. Zack made the process of purchasing a vehicle very smooth and quick. He a approachable and did not come across with any undesireable sales pressure. Zack made the process of purchasing a vehicle very smooth and quick. He also explained the vehicles options effectively and quickly which allowed me to make a efficient and wise choice of new vehicle. In addition to the staffs quality the vehicle was provided in tip top shape, with a full tank of gas and I feel the price I paid was better than I had hoped to achieve. I would definitely visit the dealer again for future car purchases and intend to use their service team as well. More

Overall we had an excellent experience. We ended up in a 2013 Hyundai for the monthly payment we originally were willing to pay for a used vehicle! The only issue is that we really wanted to see more used 2013 Hyundai for the monthly payment we originally were willing to pay for a used vehicle! The only issue is that we really wanted to see more used vehicles (your commercials talk about how many you have) yet we were only shown 2 or 3 by Nate. However, we got into a newer car for a better payment so it was not really an issue. My husband hates car sales men however, theese guys were not overly pushy & we felt like they were very honest withus. Troy is an asset to your management team. We will be back! More

I just purchased my 6th vehicle from Ray Skillman. All the sales personnel were very friendly, helpful, and very respectful. I had a fantastic experience with gentlemen who really acted like they wanted the sales personnel were very friendly, helpful, and very respectful. I had a fantastic experience with gentlemen who really acted like they wanted to help me get a newer vehicle. I actually was overwhelmed with the kindness and patience that was shown to me. I left feeling that I had just purchased a quality vehicle at a fair no nonsense price and for once didn't feel I had ended up on the short end of the stick. I can't really thank Wild Bill for all his enthusiasm for the car buying experience, and Terry in finance was amazing and skilled in closing our deal with calm, pleasant expertise. Everyone in the showroom spoke to us and always asked if we needed anything. I have never been treated so kindly in a dealership before by everyone in the room. Keith Wood also helped us in our process, and I can't thank everyone enough. I wish I knew all the names and faces to thank, but I will tell all my friends and family what a great experience I had so they can head this way and receive the same. More

Glenn was a very nice, no pressure salesman who exceeded my expectations! He was extremely friendly and helpful. He made a special envelope with the information I would need for insurance and called me the my expectations! He was extremely friendly and helpful. He made a special envelope with the information I would need for insurance and called me the Monday after I had purchased my car to remind me to print my temporary tags, since the license branch had been closed Saturday evening when I had done business with him. He even programmed my Bluetooth! Dave made sure we got the best interest rate we could and gave us a deal on the insurance plan! These guys are awesome and have made this experience very enjoyable! I don't like to spend a lot of money and I really feel like I got a great deal and would do business with these guys again!!! My experience was so great that I plan to bring my car there for future service needs even though it is a drive from where I live! More

All these men halped me as best as they could and gave me what I needed. The patience and commitment they have towards their potential customers is overwhelming. They never gave up to try and help me find what I needed. The patience and commitment they have towards their potential customers is overwhelming. They never gave up to try and help me find what I needed nor did they act as if I was wasting their time. Which after looking back at other dealers, they stand and wait for your lead not even trying to help. This was my first time in dealing with an actual "dealership" that it made it worth the drive and the time invested. I will return and send over business! More