Ray Skillman Southside Mitsubishi

UNFORGIVABLE service towards a Veteran! I still can't believe that it's been almost a year now since my Marine son walked into this dealership asking for help to get a car. I qualified to I still can't believe that it's been almost a year now since my Marine son walked into this dealership asking for help to get a car. I qualified to buy a car for him on my own and had good credit. He asked me to cosign because his credit had fallen. I knew better but, agreed. The deal didn't work out after giving them my credentials so, I was relieved. It appeared that they weren't willing to lend on the vehicle he wanted due to age/mileage. Approximately 10 days later I get paperwork in the mail congratulating me on purchasing a vehicle from them WITHOUT my knowledge. I immediately called them and let them know what I thought about them giving my son a 25% ir ! I asked them how they thought that was ethical NOT contacting me after the deal didn't go through? They stated that they could go pick up the car if I wanted. How did he get a 25% ir when I cosigned? They used his credit to get them a BIGGER deal obviously. I could have gotten the car on my own by myself for him. My son ended up losing his job shortly after and I called the Mgr Brandon who requested things from me then NEVER returned a phone call! In comparing him to my sons Salesperson I couldn't tell you who was WORSE. I'm in a different state 5 hrs away and the lender stated the deal shouldn't have went through. I noticed they put the papers in our old address in Indiana but, mailed them to our new address in Illinois. I tried working out something with them when my son couldn't make the pmts. We were willing to turn the car in and my car to trade for something but, they were too busy since they already got their deal. The car was picked up by a repo truck but, the lender Santander out of Texas denies it was them. We immediately called the police and reported the vehicle stolen. The car didn't even have plates yet. I also found out that the car wasn't insured. Rayskillman stated that was a first and that they couldn't tell me who the insurance was with. I let them know that Approximately 6 days after the car disappeared my son was found dead in his apartment in Indianapolis. I'm sure that PTSD, losing his job, car, etc contributed. The dealership never even said sorry, SAD! The police visited and ofcourse their was no trackers. The Police stated that they believed Santander Consumer from Texas probably had someone pick it up since they knew my son was having trouble paying. He was just one month behind. Santander denies allegations but, the Dealership themselves don't like to use them but, OBVIOUSLY will to get a deal done. I visited them after my son passed to get some paperwork and luckily for Brandon and the Salesperson they were off that day. I wish I could remember the guy in charge in the office to the left who offered me a soda and apologized to me about everything. That guy even texted me the following day to make sure we made it home and to see how we were doing, he genuinely cared, I appreciated him. Feb 12th will be a year that the car went missing and STILL no car! I don't have my son and I don't have his car. RaySkillman knows what they did was NOT right. If I had it to do over again I would have sued them after they picked up the car that they processed my credentials without my permission! I LOVED my son more than anything and didn't want to do that to him but, I would have NEVER said yes to a 25% ir when I could have gotten him something myself. Santander out of Texas called for pets and knew the car didn't have insurance and NEVER told me. They admitted knowing and said in Texas they weren't obligated to. It's been absolutely SAD that a mom has to go through this. The Dealership couldn't tell me any insurance info and OFCOURSE stated that it was a first for them. They had no words. It took 3 weeks to find the insurer only to find it had lapsed. The Dealership cared about a SALE! My son was a USMC vet for our country and he deserved better!!! More

They went above and beyond to make the deal happen. Best dealership is in Whiteland, Indiana. Best dealership is in Whiteland, Indiana. More

Greg is absolutely fantastic! Super knowledgeable and goes above & beyond to help his customers needs! Highly recommend Greg & this dealership!! Super knowledgeable and goes above & beyond to help his customers needs! Highly recommend Greg & this dealership!! More

They are very helpful, knowledgeable, and they genuinely care for their customers and their staff! Excellent! care for their customers and their staff! Excellent! More

Supper helpfull and have nice cars at a nice price 10 out of 10 would recommend coming here will come back hear again for shure of 10 would recommend coming here will come back hear again for shure More

He’s awesome Tony Peoni is awesome, I’ve known him for 12 years. He’s the kindest, most understanding guy. If anyone could get you into a vehicle that fits you Tony Peoni is awesome, I’ve known him for 12 years. He’s the kindest, most understanding guy. If anyone could get you into a vehicle that fits your lifestyle; Tony is that guy. He’s Ethical , patient, trustworthy and will treat you like royalty. Rochelle Brackett More

A++ you will want to read this! Let me just start by saying I am NOT easily impressed and my expectations for service are very high. With that said, The staff at this location were Let me just start by saying I am NOT easily impressed and my expectations for service are very high. With that said, The staff at this location were amazing! It started with a call to Lisa who was very kind and listened intently to our needs and challenges. She assured me that they could help us. So went in and were introduced to Sam! What an awesome guy! He was attentive and he listened to our needs as well! The reason this is important is because this was my daughter`s first "big girl" purchase and had no established credit. He found her a car that she loves and can afford! This brings us to Stephen, finance mgr, for our final decent. Incredibly helpful and he took the time to explain EVERYTHING to her. This process has not been pleasant in the past (at other dealerships) HOWEVER these people set the bar extremely high! The whole process was amazing and most of all, positive! If you desire real true customer service then visit these folks. You won't be sorry. You'll be blessed. Thank you for creating a positive experience for my daughter on her first purchase. They treated us like we were family. As a mother, that is all you can ask for is that your child will be treated kindly and respectfully. More

Amazing service Sam and his team made the car buying experience a positive one. Friendly and knowledgeable. They didn't try and pressure is into a vehicle but rather, Sam and his team made the car buying experience a positive one. Friendly and knowledgeable. They didn't try and pressure is into a vehicle but rather, put together our dream list and made it work. They got me the Jeep I wanted for an excellent price and rate. They never once made us regret the process. It was enjoyable and we will recommend them to everyone we can. 5 stars A+ rating. More

Family feel in every aspect, great buying experience My journey started with a search for overall inventory at many Ray Skillman locations a couple of months ago. A great friend of mine who is a life lon My journey started with a search for overall inventory at many Ray Skillman locations a couple of months ago. A great friend of mine who is a life long mechanic/shop owner recommended the group based on reputation, what he has seen in the industry, and there massive inteventory with so many networked locations. Some life circumstances had put some bumps in the road for my credit and he advised another advantage with them could be their size and the large network of lenders they work with so I wouldn't be trapped at just a buy here, pay here. I refined my search and landed on the New Whiteland location. I was looking for a compact SUV and they had many from several brands, specifically Mazda, Honda, Ford, Kia, and Hyundai. They are not the closest location by any means however I inquired on inventory and I'm glad I did. Connor Lyon reached out as a representative. Connor listened to my potential credit challenges, my desires for a vehicle, and also my timeline. This started in January and I knew I wouldn't be moving forward until March or April. Connor has been a good sales professional. Persistent, yet not a pest. Intermittently reaching out with a new unit or a potential special. Persistent, not pushing, genuinely trying to earn my business. He recommended I at least submit a credit application so their finance team could see if I could realistically purchase so I'm wasn't wasting my time and so he could realistically manage my expectations. He advised the team could make it happen and while it wouldn't be a low rate, I also wouldn't be paying two or three times the amount of the car like at some less reputable lots. So, this past Saturday it was go time. Time to depart with my 14 year old work horse and get a much needed newer vehicle. Connor and I communicated earlier in the week and set a tentative for Saturday afternoon. When I arrived with my daughter it was a busy Saturday. Connor had multiple customers, yet took the time to greet me and manage my expectations on time. Basically welcomed me and made me feel at home. After a short wait he walked me through another credit app as the initial one had expired. He took it to his team of F&I folks and management so they could check their inventory and realistically provide the best vehicle options in my price range based on my wants and needs. While there were many options, from an age, features, and payment price points, Connor and his team including JB Paxson their General Manager and Stephen Fort in Finance really personalized my purchase options. So...an almost new Hyundai Tucson (2018) ended up being the winner. Candidly I'm amazed I could get into a late model vehicle. Again credit challenges have held me back. Stephen worked to get me into the best rate possible through multiple different lenders. Ultimately, he was able to save me over a $100 a month! There were some questions as to additional warranties which could add cost, yet ultimately Stephen and I customized a solution that best fit my driving needs and my budget. So here's the thing...on Saturday the dealership closes at 7pm. While we arrived around 4pm, we didn't leave until almost 8:30pm! This IS NOT a negative. There were folks that came and went with new car purchases in half the time, however with my credit and many, many questions that I had they took the time to answer all of them, get me into the best vehicle possible, and the best financing. Lastly, kudos to the dealership for allowing their cleanup crew to leave at close time, especially on a Saturday night. This however left no one to detail it up before we went home in it. Connor again went the extra mile to earn the sale and literally put with some blood and sweat into it (a nose bash while racing to the detail shop trying to get the Tucson showroom ready...which may leave a mark). He definitely earned the sale. Overall, great experience. Thanks to Stephen, JB and the rest of the staff for making us feel like family. Special shout out to Connor, wise beyond his years. He's patient yet persistent, hardworking and dedicated. If you're in the market or would like to be but you think credit issues may hold you back, you're missing out if you don't go to Ray Skillman New Whiteland. More

Kati in sales Was great. Got an awesome deal. Sales person was great. Service department Emily could be a lot more friendly and forth coming in her job. Besides tha Was great. Got an awesome deal. Sales person was great. Service department Emily could be a lot more friendly and forth coming in her job. Besides that no complaints. More