Ray Skillman Southside Hyundai

Friendly and helpful service no hard sell pressure. I first walked in to the dealership and a very friendly saleslady approached us and asked if she could help. I told i would not be buying for 6-8 wee I first walked in to the dealership and a very friendly saleslady approached us and asked if she could help. I told i would not be buying for 6-8 weeks, but I would like to drive a Sport she pulled 3 different vehicles out and allowed us to test drive them. I visited the dealership 4-5 different times to look at what was in stock. Darla each time assisted us and answered our questions and not one time did I feel pressured. When I was ready to buy she took me under her wing and made the experience very enjoyable. She took us to the service department and introduced us to the manager and showed us around. We will differently return and send our friends to Skillman Hyundai. More

Incompetent Customer Service I called to schedule a diagnostic on my Ford Mustang due to warning lights going off after hitting a pothole. I asked if I dropped it off on Friday if I called to schedule a diagnostic on my Ford Mustang due to warning lights going off after hitting a pothole. I asked if I dropped it off on Friday if they would be able to look at my vehicle that same day, as it's my only car. They said it was unlikely, so I offered to drop it off Monday and asked if the courtesy shuttle would be able to take me to work downtown. They agreed. I arrived on Monday before 10 am & got my car checked in, but then was told that the courtesy shuttle wouldn't take me that far, & it was likely it would be Tuesday that they would get to my vehicle. I asked about a rental & they told me I could get their rate with Enterprise. I agreed to this. They set it up for me, let me know they would call or email me by the end of the day to update me on my vehicle, & had Enterprise come pick me up. Despite the crossed lines, up to this point, things went ok. They did indeed call, & left voicemail in the evening, to let me know they had not gotten to my vehicle & hoped they could get to it tomorrow. I called them in the evening on Tuesday after hearing nothing & was told they were sorry but they're swamped & couldn't get to it again. I noted I was in a self-paid rental & if they can't get to my car, I just wanted to come pick it up. The customer service person, Cindy, said she had spoken with her manager & they offered to pay half of my rental. I agreed to this & thanked them for the concession. No one communicated with me on Wednesday & in the evening I called & left a message asking for an update. Thursday evening rolled around & I received no call back, so I called again & got Cindy's voicemail. I called again in the morning at 8 am & was told that they had not yet gotten my car into the garage (these diagnostics to tell you what's wrong with your car do not take that long, & they cost upwards of $125.00 just to tell me what's wrong, which is all I was looking for). Cindy told me her manager was with 15 techs at the moment handing out assignments but she would grab him when he was done to see what they could do and call me back in a "few minutes." After over an hour, I drove myself to the dealership. Cindy greeted me in a sugary sweet way, & as it was obvious my car was not anywhere in the garage I expressed my disappointment & told her I wanted my car & my keys & I was leaving. She said okay I'll go get it, 5 minutes later reappeared with someone else's car & said, "Now I'll get yours." I was visibly shaking with anger at this point & another customer service person apologized to me. When she brought the car back, she asked about my rental & I stated it was parked outside but I still needed to get my things out of it. When I got back inside, she was nowhere to be found. The customer service rep that apologized previously said he could help, as it was obvious I was still waiting and spoke with the manager quickly, stating they would take care of the whole cost of the rental. This was appreciated but far too little too late. The bottom line is I will never go back. Let's pretend for two seconds that Ray Skillman Ford has only 10 techs on staff, it takes 2 hours to even look at each vehicle & they have abbreviated hours 8am-5pm. So I'll be generous here too: my car was there from noon on Monday until 5pm Thursday, which means Ford had a total of 32 business hours, times 10 techs to JUST LOOK at my car. So, if it takes 2 hours to do that, they are telling me, they had 320 technician hours to look at my car and did not. Which means they are telling me that 160 customers were taken care of and looked at whose business was more important to them than mine. My vehicle is at about 70,000 miles and I will be looking for a new car sooner rather than later. I will not buy from them, I will not get my car serviced there, and the really bad news is, they made it clear through their customer service that they don't care and do not want my business. This might be a one off fluke, but is some of the worst customer service and lack of care that I have Ever been party to. More

Always satisfied!! I am a longtime Skillman customer. I have all my maintenance done at the service center. I never feel pressured to add on service and appreciate that I am a longtime Skillman customer. I have all my maintenance done at the service center. I never feel pressured to add on service and appreciate that all service and recommendations are discussed with me and also provided to me in writing. I feel confident that my car was serviced by the best. Even on a Saturday walk in , I was still in and out in less than an hour. A nice, clean and comfortable seating area paired with fresh coffee makes it a relaxing wait. I will continue to go back! More

Great experience. Derek was truly great. Never pressured us and was patient since we have been looking for 2 years now. He found us a new Ford edge and dealer traded t Derek was truly great. Never pressured us and was patient since we have been looking for 2 years now. He found us a new Ford edge and dealer traded to get it to us. I have had bad experiences in dealerships in the past , but Derek helped build the trust back. More

Great Work! We have worked with Derek on other car purchases and he is very helpful, understanding and is willing to work with us on getting the right deal! We have worked with Derek on other car purchases and he is very helpful, understanding and is willing to work with us on getting the right deal! More

Very happy customer We had a great experience at Ray Skillman Ford. Everyone was professional and treated us great. I highly recommend Chris Young and other at this deal We had a great experience at Ray Skillman Ford. Everyone was professional and treated us great. I highly recommend Chris Young and other at this dealership. More

Amazing service from amazing people I was here for almost ten hours and the staff stayed very patient with me! Could not have asked for better support through the process of finding a ne I was here for almost ten hours and the staff stayed very patient with me! Could not have asked for better support through the process of finding a new vehicle in my price range! Sean and Carrie were if great assistance to me!! I would recommend this dealership to anyone and would return when I am ready to purchase something new! More

Awesome people ! The experience was great . They have the best staff . Always treated with respect, and would recommend to everyone. Very helpful people ! John Gregor The experience was great . They have the best staff . Always treated with respect, and would recommend to everyone. Very helpful people ! John Gregor and Ray skillman thanks ! More

First non-GM vehicle purchase Everyone at the dealership was professional and friendly. Enjoyed working with Darla Pieper our sales rep, in choosing the vehicle that met our needs Everyone at the dealership was professional and friendly. Enjoyed working with Darla Pieper our sales rep, in choosing the vehicle that met our needs and wants. No pressure and received a fair offer including incentives and trade for 13-year-old vehicle. More

Helpful employees I had a great experience at this location. Everybody was there to help me. I sat with multiple people from different areas of the business, getting he I had a great experience at this location. Everybody was there to help me. I sat with multiple people from different areas of the business, getting help with whatever I needed. They worked with me for a solution of payments and insurance that worked for me! I will defintely be returning! More