Ray Skillman Southside Auto Center

Horrible customer service after the sale. Said they aligned and balance the wheels. I asked twice before my son bought it, who lives in Tennessee. After being assured the service was performe Said they aligned and balance the wheels. I asked twice before my son bought it, who lives in Tennessee. After being assured the service was performed, he purchased it and then I picked it up last Wednesday and drove it here to Terre Haute. Alignment is off and the wheels are out of balance. They told me that they would not compensate me for the $140 I paid to get it fixed in Terre Haute. I was not going to drive an hour and a half back over there the way it was driving. The sales manager said the service was done, so basically said screw you. I sent a message to the automotive group but received no response. Surprise!!! So I would not buy anything from any of the Ray Skillman dealerships and I would definitely not have any service done there because they will not stand behind their work. More

I've gotten 5 cars from this place through Tommy reed. My 6 car from Joshua which unlike Tommy did not listen instead told me and my husband that the band of cars we like are trash. And pushed us to get a My 6 car from Joshua which unlike Tommy did not listen instead told me and my husband that the band of cars we like are trash. And pushed us to get a Kia soul which we didn't want. Now we are stuck with payments that doesn't meet are budget and a car we do not want. Thanks a lot Joshua cones and Bailey. More

Terrible experience at Ray Skillman Southside Kia this afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I w afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I wanted answered before committing. My biggest need here was to have a quick turnaround for a vehicle as purchasing cars is always a nightmare experience that takes over 3 hours. I have a Director level position where I am unable to block off large portions of my day, and the single most important aspect of this discussion was that I didn't want my time wasted. After discussion with the Sales representative I was told that this was more complicated for the vehicle I wanted and that I would need to visit the dealership as these were first-come-first-serve, and he would happily help to expedite the sale. After taking the afternoon off work, and driving over an hour to the dealership, I met the salesperson. He requested the keys to the vehicle and was told that the car had just been promised to be held for a couple that was driving in from over 2 hours. I asked what time the other couple called, which was dodged, clearly indicating that I was first to the car. I was also at the dealership with cash in hand only to be told that the first-come-first-serve car was being held, against policy. I contacted the GM and after 2 conversations was offered to order a car without markups, which might I add is backordered for months. Pretty much adding insult to injury on the worst experience I have ever had at a car dealership. The summary take home is that, 1) this dealership participates in unethical double-standard sales tactics where customers are given special treatment in a supposedly first-come-first-serve environment. 2) There is very poor customer service and communication on the general sales floor indicating poor overall management from the top, which was confirmed after 2 unresolved conversations with the General Manager, who failed to act ethically and lost any future business and an immediate 40K sale. 3) My wasted time today equated to $251.25 of missed time, gas to and from the dealership, and an entire evening of compete rage and disbelief over a very poorly handled sales situation. I would strongly recommend looking elsewhere for a vehicle. Given my experience just walking through the door, I can't even imagine what kind of tactics and poor customer service would follow into the buying process, then downstream if god forbid, any service was required. This car dealership perpetuates the age old stigma of slimey car dealers and unethical salespeople. This is the type of business that gives car sales, and the sales industry overall a bad name. More

The General Manager is committed to customer service. He responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning custome responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning customer satisfaction with purchase and service. He called me that same day when my concerns about service department missteps had become apparent, and from that moment forward I had no further issues with the service department. Thank you Andrew Pittman for taking the time heat the voice of the customer. More

I purchased a NEW 2011 GMC Sierra 2500HD diesel from this dealer in 2011. It had problems from day one - for starters I noticed oil on my garage floor the morning after I picked up the truck. MANY problems w dealer in 2011. It had problems from day one - for starters I noticed oil on my garage floor the morning after I picked up the truck. MANY problems with this truck over the course of 10 years. I should have claimed the Lemon Law but I kept being promised that they would get it fixed. I swear that up until this last repair they had a guy that just graduated the 8th grade working on it. This new guy, Jake, fixed the problem this time and I had faith in his abilities but to be truthful I no longer had faith in the truck with only 60,000 miles on it. I even tried to trade it off to them (remember this is where I also purchased it from) as soon as it came out of their repair shop and they insulted me with a $13,000 trade-in value so after this last $2,000 worth of repairs I drove it off the lot and straight to a Toyota dealership that offered me - at first - $30,000 trade-in value and we went from there. This use to be my go to place for auto's. But something has changed in the last decade and I'll most likely never purchase another vehicle from there again. Nor will my family, friends, cousins, neighbors... More