Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ray Seraphin Ford

Rockville, CT

Overview
Employees
Reviews
Vehicles
4.3
168 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
Contact Dealership

100 Windsor Ave

Rockville, CT

06066

Directions

Filter Reviews by Keyword

customer service used vehicle finance

By Type

Showing 168 reviews

October 22, 2026

short wait, watched from the overview they got to work as soon as the truck was brough into the service area More

by nc201k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bertrand
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 22, 2026 -

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 15, 2026

Dealership is fine, however my grievances are with Ford. A 2017 Escape should last for more than 107 k miles. Unacceptable in this day and age. Scraped for $ 200 More

by JOHNEBEDARD
Recommend Dealer
Yes
Employees Worked With
Alan and Bruce
Print
Oct 16, 2026 -

Ray Seraphin Ford responded

Thank you for choosing Ray Seraphin Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 15, 2026

I've had good experiences using this dealership. Good folks to work with I trust them More

by rljohnston
Recommend Dealer
Yes
Employees Worked With
Darren
Print
Oct 15, 2026 -

Ray Seraphin Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Seraphin Ford! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 13, 2026

I was charged $230 for a diagnostic fee to tell me that the fuel sensor in my gas tank was not working Then I was offered a $890 repair once the gas tank had less fuel in it I have not had any proble More

by BOB.SULICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce A. Ensign Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Celina Brijmonah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 16, 2026 -

Ray Seraphin Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 12, 2026

Professional and excellent customer service! I was able to talk to the technician in person when he completed his work. More

by AIRPORT0624
Recommend Dealer
Yes
Employees Worked With
Celina Brijmohan & Langley Merton.
Print
Oct 12, 2026 -

Ray Seraphin Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Seraphin Ford! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 09, 2026

I’ve been using this dealer since 1985. Good service and people. Very helpful with vehicle selection. More

by ghostrider55rj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Caney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 09, 2026 -

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 01, 2026

Matt, Allen, and Jason were all great to work with. Very professional and made the entire process smooth! More

by Mohammad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cerins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

Ray Seraphin Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 30, 2026

Very personable He really looked out for my needs and my vehicle needs. Would recommend More

by Shanninpierce
Recommend Dealer
Yes
Employees Worked With
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bertrand
Print
Sep 30, 2026 -

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 28, 2026

Bruce explained everything very well and they did a great job on my vehicle. My car runs great now after they fix it. More

by CINDYFISCHER66
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign
Print
Sep 28, 2026 -

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 20, 2026

You don't even want to know about my experience. And I just talked to a friend who was there shopping for about $ 60,000 in 2 vehicles , and was treated as though he was not qualified. Believe me , More

by coach6967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce A. Ensign Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 21, 2026 -

Ray Seraphin Ford responded

I would love to discuss your concern with you and try to correct your issue. please call 860-875-3369 to discuss any service-related issue. we are unable to identify you by your username. Thank You, Ray Seraphin Ford. .

1
2
3
...
17