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Ray Seraphin Ford

Rockville, CT

Overview
Employees
Reviews
Vehicles
4.3
70 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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100 Windsor Ave

Rockville, CT

06066

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customer service used vehicle finance

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Showing 70 reviews

March 11, 2026

Old outdated no waiting area I've said enough You have really got to be joking More

by Ouch
Recommend Dealer
No
Employees Worked With
Carla Rodrigues
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rodrigues
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Mar 11, 2026 -

Ray Seraphin Ford responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how important a comfortable and welcoming environment is while waiting for service. Your comments are appreciated and will be shared with our team as we continue looking for ways to improve our facility and overall customer experience.

March 10, 2026

Service Manager Bruce and team do an amazing job! Honest service backing up their work every time! Thank You! More

by Heim71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Ray Seraphin Ford responded

Thank you for highlighting Bruce and our service team’s dedication. We’re happy to provide honest service for your Ford F-150. Let us know whenever you need anything else. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 07, 2026

Matt is very knowledgeable on the features that were offered on the Bronco that I purchased More

by billy.carroll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Ray Seraphin Ford responded

We appreciate your 5-star review. We’re glad Matt could guide you through the features of your new Ford Bronco. Please reach out if any questions come up. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 06, 2026

Great place to buy a car. Process was simple and painless. Matt Sussman took extra care in ensuring that I was comfortable with all of the new vehicle features. More

by jmquish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Cerins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Ray Seraphin Ford responded

Thank you for taking the time to share your feedback. We’re pleased the buying experience was straightforward and that Matt helped you feel confident with your new Ford pickup’s features. Congratulations on your new truck and we look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 06, 2026

service department always goes out of their way to make the experience great,will only service my care at this dealership More

by hiphiphooray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2026 -

Ray Seraphin Ford responded

Thanks for trusting our service department with your Ford Mustang Mach-E. Bruce and our technicians are glad to hear the experience was great again. We appreciate your loyalty and look forward to seeing you next time. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 05, 2026

I asked for a transmission oil change and all they did was a flush. An oil change on a transmission means removing oil pan and replacing filter if any.. not just vacuum the oil out and refilled. More

by Elfortunado.42373
Recommend Dealer
No
Employees Worked With
Services dept
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Mar 05, 2026 -

Ray Seraphin Ford responded

Thank you for your feedback. We’re sorry to hear that your recent service visit did not meet your expectations. Transmission services can sometimes vary depending on the vehicle manufacturer’s recommended procedure, but we certainly understand your concern regarding the difference between a transmission flush and a transmission service that includes pan removal and filter replacement. We would appreciate the opportunity to review the details of your visit and make sure the proper service was performed for your vehicle. Please feel free to contact our service team at your convenience so we can discuss this further and work toward a resolution. Thank you for bringing this to our attention.

March 04, 2026

Matt is pleasant and helpful, every interaction was excellent. I ended up with the perfect vehicle for my business at a good price, and I’m looking forward to working with Matt in the future. More

by abemillett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2026 -

Ray Seraphin Ford responded

It’s wonderful to hear that Matt made each step pleasant and helpful, and that your new Ford Maverick fits your business perfectly at a great price. Thank you for sharing your experience, and we look forward to working with you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 04, 2026

Carla and Bruce were very helpful and kind Happy with service! Prompt service and they went out of their way to help me get the service I needed .. very pleased More

by Michelle.dion
Recommend Dealer
Yes
Employees Worked With
Carla Rodrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rodrigues
Report | Print
Mar 04, 2026 -

Ray Seraphin Ford responded

It’s wonderful to hear Carla provided such attentive support during your Ford Escape service. We’re glad our team acted promptly and went the extra mile to get you the assistance you needed. Thanks for sharing your experience! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

February 28, 2026

I had a good experience,Great people to work with friendly and helpful - had a minor paint issue -service and the detailer I believe Carlos was also professional More

by STEVECONSTANTINE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cerins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Caney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos (detail) Bruce (service) 5 stars each
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Feb 28, 2026 -

Ray Seraphin Ford responded

It’s wonderful that our friendly and helpful team made your visit positive. We’re pleased our service and detailing crew addressed the minor paint concern. Congratulations on your new Ford F-150 and enjoy every mile. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

February 26, 2026

Everyone at the dealership was very helpful and helped us get our new vehicle in a timely manner. More

by nickrenee0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cerins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Corriveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Maselek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Caney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2026 -

Ray Seraphin Ford responded

Thank you for sharing your experience. We’re glad our team could help you get your used Honda so quickly. We look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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